Luchernstrasse 24 Chalet Helena, 3920 Zermatt, Switzerland
#141 of 494 hotels in Zermatt
Guests' ChoiceBased on 100 apartment reviews
8.9Cleanliness
9.0
Comfort
9.1
Location
8.7
Facilities
9.0
Staff
9.3
Value for money
8.5
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 June 2025
Prakash
IndiaBeing in ground floor the natural light and air circulation were a bit poor
All appliances were working and premises were near and tidy
Stayed in June 2025
Reviewed: 25 April 2025
Mary
AustraliaOne night got noisy people on the street till mid night.
Right in the middle of old town. We can watch people walking on the street. Breakfast is great especially the lady serving us great coffee. 😁
Stayed in April 2025
Reviewed: 16 April 2025
Isabel
SwitzerlandLarge room.
Stayed in February 2025
Reviewed: 3 March 2025
Emily
United KingdomWe had a lovely holiday in Studio Omis. Warm and cosy..2 mins to a bakery for breakfast supplies. Lots of restaurants within minutes walk. Simon was great in replying to messages when we found out flight delayed by 4 hrs! Were v grateful for speedy replies and reassurance we could still access the property after midnight! It was our first time skiing in Zermatt. Will definitely be back.
Stayed in February 2025
Reviewed: 15 January 2025
Xracsh
IndiaThis studio offers great amenities and excellent value for money. It is conveniently located about a 10-15 minute walk from the station. The area is much quieter compared to the typical tourist spots in town, ensuring a more restful sleep. Additionally, it is close to the river bridge with a viewpoint of the Matterhorn and provides easy access to the ski bus.
Stayed in January 2025
Reviewed: 24 December 2024
Safie
MalaysiaNothing
Everything
Stayed in December 2024
Reviewed: 8 December 2024
玲子
JapanIt was a little bit difficult to find the entrance.
There were almost all kinds of kitchen properties as long as some seasoning. We enjoyed coffee offered by the owner. The room was clean and tidy.
Stayed in December 2024
Reviewed: 16 November 2024
Oriana
ColombiaEverything, it was clean and cozy and the host kept our luggage after we check out and he also handed me some poles since we were going to hike. Amazing place
Stayed in November 2024
Reviewed: 26 October 2024
Shiwei
United StatesRoom is simple, spacious and very clean, took us about fifteen minites to walk there from train station, super easy to find. The location is about 2/3 to train station and 1/3 to cable car station heading Glacier paradise , perfectly situated and very convenient to walk either direction. Wifi signal in room is strong and fast. Simon replies my message very quickly, he prepared tea bags for guests other than the coffee machine. There's refrigerator, stove top to cook a simple meal, very good for a short stay in this beautiful town Zermatt. Window curtain is outside the window, not inside, follow the instruction besides the window on the wall, you should be able to figure it out:) As for Late Oct, if it's a sunny day, don't wait, just go to the mountain top ASAP, because, it's easily to get cloudy in the afternoon and you end up seeing nothing.
Stayed in October 2024
Reviewed: 23 October 2024
Nicola
South AfricaSimon was easy to get hold of and very accommodating.
Stayed in October 2024
Reviewed: 16 October 2024
Pawel
PolandVery good apartament in this price range. All details as described. Simon is a great host.
Stayed in October 2024
Reviewed: 15 September 2024
Kimberly
United StatesComfortable, clean, safe. There was coffee ☕️and kitchen facilities were ideal if you want to cook.. Simon is a great host.
Stayed in September 2024
Reviewed: 10 September 2024
Stephen
United KingdomPillows are very soft, and although large enough to fold, I struggled a little bit with them.
Very clean. Hot water in the shower. It was warm without the heating so we opened the window to get some cool air (early/mid September trip). Had coffee maker with pods.
Stayed in September 2024
Reviewed: 10 September 2024
Justin
Ireland12-15 minutes walk from train station
- Complete kitchen - Quick check in/out - Decent space!
Stayed in September 2024
Reviewed: 31 August 2024
Sumanta
United KingdomThe apartment is nice and convenient. Simon took care of every detail. It is very well-cleaned and all the amenities are provided as described. Simon is very prompt in response and advised me with helpful tips. The location is very good, near the Matterhorn paradise Gondola station. Perfect for a family with kids. I will book this apartment when I visit Zermatt again.
Stayed in August 2024
Reviewed: 30 August 2024
Aniruddha
United KingdomVery nice!
Stayed in August 2024
Reviewed: 12 August 2024
Wai
Hong Kongwould be greater if the hostel cost is cheaper.
the host is super helpful! if you have any questions, he responds quickly in booking.com messenger and try his best to help! The kitchen is well equipped that you can cook in the studio as Swiss is too expensive to dine in restaurant.
Stayed in July 2024
Reviewed: 11 August 2024
Jinzhong
ChinaWill be nice to have fly net in the windows
Nice lager room , very clean, not too fair to everything, good value for money! Recommend!
Stayed in August 2024
Reviewed: 25 July 2024
Tzuting
TaiwanThe owner is really nice, and the room is really clean! Facilities are nice!!
Stayed in July 2024
Reviewed: 16 July 2024
Wojciech
United KingdomSpacious and overall great.
Really good contact with the host. He even provided advice on travel to Zermatt which saved us a lot of time and money.
Stayed in July 2024
Reviewed: 11 July 2024
Nisha
United KingdomNothing to complain about
Very close to town centre and a viewpoint of the Matterhorn. Very well equipped studio and spacious. Enjoyed my stay and would recommend.
Stayed in July 2024
Reviewed: 6 July 2024
Mccray
United Arab EmiratesEverything was perfect and comfortable.
Stayed in July 2024
Reviewed: 23 June 2024
Chao
TaiwanThe room is large, well-equipped, thoughtful for the guests, and the landlord is very considerate
Stayed in June 2024
Reviewed: 4 June 2024
Praweena
ThailandNice room and clean
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content