88 Bachstrasse Studio Phoenix, 3920 Zermatt, Switzerland
#303 of 494 hotels in Zermatt
Guests' ChoiceBased on 79 apartment reviews
8.4Cleanliness
8.5
Comfort
8.4
Location
8.3
Facilities
8.3
Staff
8.6
Value for money
8.5
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: July 22, 2025
Chia-ling
United KingdomAll good :)
Well equipped studio, we have everything we need. The location is perfect for people who prefer quiet surrounding, 15 minutes walk from the train station and 7 minutes walk to the peak to peak staring point. The instructions are really detailed, which is quite impressive! It’s a perfect size for 2 adults, could be a bit crowded for 4 adults with 4 big luggages - we’re fully aware of this issue while booking, so not an issue for us.
Stayed in July 2025
Reviewed: May 28, 2025
Ratana
ThailandNot enough space for put our luggage.
not to far from the city center and supermarket, in front of the building we can see the view of the Matthehorn.
Stayed in May 2025
Reviewed: December 31, 2024
Faridah
SingaporeA little bit further to walk to the bus stop in the snow and cold not so easy but really not a big deal.
Beautiful place complete with fairly new furnishings and utensils. Easy check in and check out process. It has a mini garden outside on the balcony to play with the snow. Really nice views. The people who owns the property was very helpful and responsive.We are four adults. It didn’t feel cramp.
Stayed in December 2024
Reviewed: December 13, 2024
Piotr
Switzerlandmy friend hurt him self on metal elements sticking out of one the bed. we were actually going to file a claim, it was deep cut, razor sharp element was dangerous.
main benefit was proximity to gondola
Stayed in November 2024
Reviewed: November 30, 2024
Louka
SwitzerlandQuiet and comfy. And nice view of the Mutterhorne Mountain.
Stayed in November 2024
Reviewed: October 6, 2024
Lindsay
AustraliaLocation was great. Unit was compact, comfortable clean and had an outdoor area attached.
Stayed in October 2024
Reviewed: September 25, 2024
Devyn
MalaysiaDistance is a bit far if you are carrying heavy luggages, we took a bus to the nearest station but still need to walk for about 10 mins to arrive. The sofa bed is easily to scrach our skin. But overall is good.
The room facilities are good, we managed to cook in the room but the cooking air vent is not functioning sometimes. Room is very clean with nice Marattorn view infront of the stay.
Stayed in September 2024
Reviewed: August 18, 2024
Olivia
United StatesIt’s a little bit of a walk outside of town, about 10-15 minutes, but overall easy to navigate to and find once there. Clean walking path next to the river. Slept 4 but was crowded, as it is a true studio apartment.
Clean, nicely equipped kitchen with basics for cooking, toilet paper, slept 4 although a bit squished. Hosts were helpful and very responsive, eager to help. Clear instructions on how to check in.
Stayed in August 2024
Reviewed: August 12, 2024
Junhua
Chinamight be a little bit noisy as it is close to the river, but it was ok once closed the doors and windows.
Very convinient location, easy to take cable car or train to the mountain. Good facility, convenient to cook ourselves.
Stayed in July 2024
Reviewed: July 3, 2024
Teresa
New ZealandAt the time renovations where happening to a bit of a strong smell of paint. P
Location was good - didn't take too long to walk from station. Not too many stairs to get luggage into apartment. Tidy apartment. Spacious bathroom
Stayed in June 2024
Reviewed: June 20, 2024
Fieliana
IndonesiaThere were some sharp edge in the sofa bed only covered with tape. It still can scratch people, all of us got a little souvenir from that sharp edge. It would be better to cover it properly so it won't hurt anybody.
The room is quite spacious, the location is nice..we can see the matterhorn from the street in front of accomodation. The utensils in the kitchen is sufficient for cooking simple meal, cooking oil, salt & pepper also availabe in the kitchen. We really enjoy our stay.
Stayed in May 2024
Reviewed: June 14, 2024
Samanthala
Canadagetting in was hard as the wrong door code was shared. There was painting in the builfing which made the hallways messy snd dmell of paint
Clean, convenient, had a fully equipped kitchen
Stayed in June 2024
Reviewed: May 26, 2024
David
United StatesWell furnished, well stocked kitchen. Big place. Washer was great to have.
Stayed in April 2024
Reviewed: January 29, 2024
Ricardo
SwitzerlandThe location is really good.
Stayed in January 2024
Reviewed: December 27, 2023
Paul
AustraliaNada.
Really nice space in Zermatt. Travelling on a budget it was great value. Well located. Excellent cooking facilities. The best thick fluffy towels.
Stayed in November 2023
Reviewed: December 10, 2023
Ez
MalaysiaA bit tiny. . Need to carry luggage down the stairs( just few flight of stairs). Luggage /ski room is not locked
Easy access via free public transport to churh bridge. 5min walk to view point. Good kitchen. Can see Matterhorn right outside of the apartment. Highly recommended
Stayed in November 2023
Reviewed: October 29, 2023
Mohamed
United Arab EmiratesPaper curtains , basement room hight was bit low. Few plates were not well cleaned.
Easy self checkin checkout. Location near to (12 min approx) train station and gandola station( <10 min).
Stayed in October 2023
Reviewed: October 10, 2023
Natthida
ThailandGoogle map don’t match with your lacation.
It’s comfortable .good location.
Stayed in October 2023
Reviewed: August 4, 2023
Subhro
IndiaAll were fine
Very clean, responsible host.
Stayed in July 2023
Reviewed: July 11, 2023
Chung
United StatesA bit small, though. Window shade strings and shutter opening mechanism were broken. Don't understand why they charge CHF100 cleaning fee. Shouldn't that be just included in the rental?
Nice and clean apt for four adults.
Stayed in July 2023
Reviewed: July 1, 2023
Nurshida
SingaporeMore kitchen utensils
Spacious and near amenities. Easy to get around.
Stayed in June 2023
Reviewed: May 12, 2023
Joyce
PhilippinesThe owner is so responsive.Value for money.Really enjoyed our stay
Stayed in April 2023
Reviewed: April 20, 2023
Wennie
IndonesiaLocation a bit far from station
Modern Kitchen with fully equipped
Stayed in April 2023
Reviewed: April 12, 2023
John
Singaporelocation is a little far from train station
is a private room allowed for self cooking
Stayed in April 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content