Perfect location, very good value for money, brand new hotel, very good breakfast. Superb service everywhere!

Stayed in August 2025

Good bed, good location, quality fittings/equipment throughout.

Stayed in August 2025

Nothing

Everything

Stayed in August 2025

N/A

Sunstar is an elegant hotel, very clean, great breakfast, beautiful view. I appreciate the room design, all the decoration, but on top of it I appreciate the smiles, the warmth of the people we interacted witth. Thank you, Sunstar Team! Great job! I rarely give 10.

Stayed in July 2025

Beautiful hotel and friendly and welcoming staff, I'd highly recommend the Sunstar Pontresina.

Stayed in July 2025

Fantastic facilities (newly refurbished), with extremely attentive staff.

Stayed in July 2025

Open bathroom, no proper door. No housekeeping included. Very narrow SPA. Limited breakfast offering all self service not 4 star standard - not enough staff on site.

Newly renovated and clean rooms. Charming architecture

Stayed in April 2025

Very friendly staff. Newly renovated very modern.

Stayed in May 2025

Room cleaning is not included in the rate – not a problem by itself. But the hotel explicitly promises in writing that “regardless of room cleaning, we take care daily of: refilling the minibar, providing coffee capsules, tea bags, and toilet paper, and emptying the trash.” Unfortunately, absolutely none of this was done even once during our stay. Also, be prepared for a total lack of privacy in the room design: the toilet is behind glass doors, with no real sound or visual separation. For couples who’ve been together for a long time, this might be fine — but for others, it’s probably “too much information.” The breakfast itself was of good quality, but we were surprised by the almost complete absence of fresh vegetables and fruits. There were only cucumbers, apples, and a strange ready-made fruit salad. Also, the tables were so tightly packed that it felt like sitting in a crowded café. After breakfast on the day following our arrival at the hotel, we planned a hiking trip and politely asked if it was possible to have a lunch box – of course for an extra charge. A young man and woman kindly said we could take whatever we liked from breakfast and even brought us boxes and a paper bag. However, the next day, when we tried to do the same, the same waiter who had previously offered it to us started yelling at us aggressively in front of other guests and staff, saying “yesterday was an exception” and “the rules had changed overnight.” It was extremely uncomfortable and absolutely unacceptable to speak to guests in such a manner. To be clear: we had no issue paying for the lunch box – we asked about it ourselves on the first day. But after such a scene, we lost all desire to return. We ended up spending the evening at a neighboring hotel instead. It’s a real shame that the behavior of one staff member ruined the impression of what was, overall, a decent hotel.

Let’s start with the positives: the hotel is new, features an interesting design, has convenient parking, and is perfectly located in the center of the city. Check-in was quick and smooth. Our room was on the lower ground floor, which wasn’t ideal, but since we didn’t plan to spend much time there, we didn’t mind too much. The bar staff was also very friendly and welcoming.

Stayed in May 2025

The listness of a young employee. The use of qr code book spa and order at the bar/restaurant

Design,Attention to details, Location

Stayed in March 2025

Very warm and welcoming staff. The room had every amenity we could wish for. The bed was comfy. We enjoyed the sauna and the quiet charm of this hotel nestled between the mountains.

Stayed in March 2025

Wonderful stay! Simple but perfect in what they do - huge ski room, sauna included, great atmosphere, great location, wonderful views, clean rooms - great value for money!

Stayed in February 2025

N/A

Spotless & clean

Stayed in February 2025

Bright clean lovely staff

Stayed in January 2025

Excellent room, amazing staff, excellent amenities, super clean, beautifull room. RECOMMEMDED!!!

Stayed in December 2024

Great new functional concept; spacious rooms

Stayed in July 2024

Couldn't be better.

This is a brand-new property with large rooms, comfortable beds and a spacious bathroom. If you arrive by car, on-site outdoor or indoor parking is offered for a reasonable daily fee. Breakfast was excellent and served in a dining area overlooking the mountains. The ambience of the entire hotel was excellent - it is a beautiful facility that you will remember if you stay there. The hotel strives to be a "self service" type of place (like self check-in), but there is always someone around to assist you if things go a little wrong. The location can't be beat if you are staying in Pontresina and plan to do some hiking. Lifts, Cable Cars and Funiculars are all within either walking distance, or can be reached by local bus or train. The hotel participates in program that issues you a free pass for local transport (bus, rail, lift and funiculars) which covers about 90% of your hiking costs. "Higher end" cable cars, such as the Diavolezza are not included (but you would not expect them to be). If you decided to choose this hotel, it will be a very pleasant and memorable stay.

Stayed in July 2024

Beds are super hard - definitely not comfy. Both my girlfriend and I were tensed up after a few days. Self-checkin is clunky, slow and cards didnt work on a daily basis. No reception. Breakfast is basic. Sauna is nice and new, but no room to cool down - does also not great. Would not go again.

Modern rooms and facilities, fairly new. Bright space for breakfast, has free parking outside which is a nice perk.

Stayed in February 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025