Reviews of Sunstar Pontresina
6 Fulluns, 7504 Pontresina, Switzerland
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewA modern design room brings us the premium feeling, the garden outside as well. The breakfast quality is good. The staff is very helpful and friendly.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewPerfect location, very good value for money, brand new hotel, very good breakfast. Superb service everywhere!
Dear Liis, Your words made our day — thank you! It’s great to know you enjoyed both the location and the details. Hope to see you again soon! Warmly, Anna
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewGood bed, good location, quality fittings/equipment throughout.
Dear Keith, thanks for your feedback and positive rate as well. We are happy that you like our hotel and the location as well. Hope to see you one day again. Kind regards Jana
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Dear Adrian, thanks for your kind and nice feedback. We are happy that you enjoyed your stay in our hotel. Hope to see you next time soon. Kind regards Jana
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewSunstar is an elegant hotel, very clean, great breakfast, beautiful view. I appreciate the room design, all the decoration, but on top of it I appreciate the smiles, the warmth of the people we interacted witth. Thank you, Sunstar Team! Great job! I rarely give 10.
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Dear Anca, Thank you so much for your kind words! We are glad you enjoyed the design, the view, and especially the warm service from our team. It means a lot to receive such a high rating from you. We truly appreciate it and hope to welcome you back soon! Best regards from Pontresina, Anna
Dear Anca, Thank you so much for your kind words! We are glad you enjoyed the design, the view, and especially the warm service from our team. It means a lot to receive such a high rating from you. We truly appreciate it and hope to welcome… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewBeautiful hotel and friendly and welcoming staff, I'd highly recommend the Sunstar Pontresina.
Good evening, dear Catherine, we're delighted that you enjoyed your stay with us and had a wonderful time here in the Engadine. You are always welcome! Best regards, Jana
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewFantastic facilities (newly refurbished), with extremely attentive staff.
Dear Victoria, thank you so much for your positive feedback. We're glad you enjoyed your stay with us and felt comfortable. We look forward to welcoming you back again. Best wishes, Jana
Reviewed: 2 June 2025 · Stayed in April 2025
Verified reviewNewly renovated and clean rooms. Charming architecture
Open bathroom, no proper door. No housekeeping included. Very narrow SPA. Limited breakfast offering all self service not 4 star standard - not enough staff on site.
Dear Nicolas, Thank you very much for your feedback and for taking the time to leave a review. We're happy to hear that you enjoyed our rooms and the charming architecture. At the same time, we're sorry that not everything met your expectations. Our establishment is not classified as a 4-star hotel – we intentionally follow a slightly different concept, with self-service at breakfast and no daily housekeeping. Your feedback is very valuable to us, and we are constantly reviewing how we can make our guests' stay even more enjoyable. Thank you again for your visit. Warm regards, Anna
Dear Nicolas, Thank you very much for your feedback and for taking the time to leave a review. We're happy to hear that you enjoyed our rooms and the charming architecture. At the same time, we're sorry that not everything met your … Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewNice facilities, nice breakfast, beautiful surroundings, close to the train station.
A bit pricey, but isn't it all pricy in Switzerland?
Dear Theo, Thank you very much for your kind words! We’re delighted you enjoyed the facilities, the breakfast, and our beautiful surroundings — and that the location worked well for you. And yes… Switzerland could have its price 😅 — but we hope you felt it was worth it! We’d love to welcome you back anytime. Warm regards, Anna
Dear Theo, Thank you very much for your kind words! We’re delighted you enjoyed the facilities, the breakfast, and our beautiful surroundings — and that the location worked well for you. And yes… Switzerland could have its price 😅 — but w… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewLet’s start with the positives: the hotel is new, features an interesting design, has convenient parking, and is perfectly located in the center of the city. Check-in was quick and smooth. Our room was on the lower ground floor, which wasn’t ideal, but since we didn’t plan to spend much time there, we didn’t mind too much. The bar staff was also very friendly and welcoming.
Room cleaning is not included in the rate – not a problem by itself. But the hotel explicitly promises in writing that “regardless of room cleaning, we take care daily of: refilling the minibar, providing coffee capsules, tea bags, and toilet paper, and emptying the trash.” Unfortunately, absolutely none of this was done even once during our stay. Also, be prepared for a total lack of privacy in the room design: the toilet is behind glass doors, with no real sound or visual separation. For couples who’ve been together for a long time, this might be fine — but for others, it’s probably “too much information.” The breakfast itself was of good quality, but we were surprised by the almost complete absence of fresh vegetables and fruits. There were only cucumbers, apples, and a strange ready-made fruit salad. Also, the tables were so tightly packed that it felt like sitting in a crowded café. After breakfast on the day following our arrival at the hotel, we planned a hiking trip and politely asked if it was possible to have a lunch box – of course for an extra charge. A young man and woman kindly said we could take whatever we liked from breakfast and even brought us boxes and a paper bag. However, the next day, when we tried to do the same, the same waiter who had previously offered it to us started yelling at us aggressively in front of other guests and staff, saying “yesterday was an exception” and “the rules had changed overnight.” It was extremely uncomfortable and absolutely unacceptable to speak to guests in such a manner. To be clear: we had no issue paying for the lunch box – we asked about it ourselves on the first day. But after such a scene, we lost all desire to return. We ended up spending the evening at a neighboring hotel instead. It’s a real shame that the behavior of one staff member ruined the impression of what was, overall, a decent hotel.
Dear Alla Thank you very much for taking the time to give us such detailed feedback. We’re glad to hear that you appreciate the location, design, parking, quick check-in, and the friendly staff at the bar. That’s very valuable to us! At the same time, we sincerely regret that some aspects of your stay did not meet your expectations. We’re sorry to hear that the room service (refilling the minibar, emptying the trash) was not carried out as promised, causing you inconvenience. For breakfast, we focus on regional and seasonal products; we have a smaller selection of fresh items, but they are seasonal and, when possible, regional. The behavior of our staff during the lunch box service does not align with our standards, and we sincerely apologize for the uncomfortable experience. We will address this internally to prevent similar situations in the future. Thank you again for your honest feedback. It helps us greatly to improve our services. We hope to be able to convince you of our improved service during your next visit. If you’d like, we are also happy to speak with you personally for further feedback or questions. Warm regards, Noëmie
Dear Alla Thank you very much for taking the time to give us such detailed feedback. We’re glad to hear that you appreciate the location, design, parking, quick check-in, and the friendly staff at the bar. That’s very valuable to us! At the… Show more
Reviewed: 17 April 2025 · Stayed in March 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewDesign,Attention to details, Location
The listness of a young employee. The use of qr code book spa and order at the bar/restaurant
Allegra, Davide, thank you for your Feedback. We are so sorry to hear that you don`t had a nice experience with one of our colleagues. About the QR - Code - we try to make everything easy for everybody. But thanks a lot for your opinion. We are on and on to make it work for all our Guests. It’s always possible to order at the Bar in person or with our colleges. Same with the Sauna as well. Kind regards Jana
Allegra, Davide, thank you for your Feedback. We are so sorry to hear that you don`t had a nice experience with one of our colleagues. About the QR - Code - we try to make everything easy for everybody. But thanks a lot for your opinion. We… Show more
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewVery warm and welcoming staff. The room had every amenity we could wish for. The bed was comfy. We enjoyed the sauna and the quiet charm of this hotel nestled between the mountains.
Allegra Karla, Thank you for your beautiful feedback! It is very important to us to share our enthusiasm for this wonderful place in the middle of the Engadine mountains with all our guests, which we express with our warm smiles. It is important to us that you feel welcome and like at home. It's great to know that the amenities and comfortable bed met your expectations, and we're glad you made use of the sauna and appreciated the hotel's serene charm amidst the mountains. Kind regards, Jana
Allegra Karla, Thank you for your beautiful feedback! It is very important to us to share our enthusiasm for this wonderful place in the middle of the Engadine mountains with all our guests, which we express with our warm smiles. It is impo… Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewWonderful stay! Simple but perfect in what they do - huge ski room, sauna included, great atmosphere, great location, wonderful views, clean rooms - great value for money!
Allegra Fabiola, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and appreciated the amenities like our spacious ski room and sauna. It’s great to know that our good location and beautiful mountain view contributed to your experience. We strive to provide great value, and we're glad to see that reflected in your visit. Best regards, Jana G.
Allegra Fabiola, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and appreciated the amenities like our spacious ski room and sauna. It’s great to know that our good location and beautiful mounta… Show more
Reviewed: 15 February 2025 · Stayed in February 2025
Verified reviewModern rooms and facilities, fairly new. Bright space for breakfast, has free parking outside which is a nice perk.
Beds are super hard - definitely not comfy. Both my girlfriend and I were tensed up after a few days. Self-checkin is clunky, slow and cards didnt work on a daily basis. No reception. Breakfast is basic. Sauna is nice and new, but no room to cool down - does also not great. Would not go again.
Allegra Manuel, Thank you for taking the time to write us an honest feedback. We are pleased that you liked the rooms, furnishings and the bright breakfast room of the newly built Sunstar Hotel. Regarding the car park, we would like to point out that we do not offer free parking. Regarding the beds, we are sorry that you were tense afterwards. Next time we will be happy to turn the mattress to the soft side on request and can provide an additional topper. We will be happy to incorporate your feedback on the self-check-in and sauna into our improvement process. We are sorry that our regional breakfast buffet and the reception staff did not fulfil your expectations. All the best from Pontresina, Jana G.
Allegra Manuel, Thank you for taking the time to write us an honest feedback. We are pleased that you liked the rooms, furnishings and the bright breakfast room of the newly built Sunstar Hotel. Regarding the car park, we would like to poin… Show more
Reviewed: 11 February 2025 · Stayed in January 2025
Verified reviewReviewed: 8 February 2025 · Stayed in February 2025
Verified reviewSpotless & clean
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Allegra Debra Thank you very much for your positive feedback. We are very pleased about this. Kind regards, Jana
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewBright clean lovely staff
Allegra Stella, Thank you for your positive feedback. We are very pleased. Best regards, Jana G.