Reviews of Braunbär Hotel & Spa - Former Alpine Sunstar Hotel 4 stars
Wengiboden 1352a , 3823 Wengen, Switzerland
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe loved loved loved this property. One of the best hotels we have ever stayed in. The rooms, bar, restaurant and pool are were fantastic. The reception staff were super friendly. Lovely little touches everywhere with the arcade machines, duplex rooms, water machines in the hallway and karaoke rooms. The location and the views are incredible.
The restaurant staff were not as attentive as the other staff and we waited a while to catch people’s eye.
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewVery cozy hotel close to train station. The pool and spa were nice.
Rooms are a little dated.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewRooms are nicely updated, location is excellent (close to train station and shops), breakfast is excellent (lots of choice), pool is very large for a hotel with indoor and covered outdoor loungers, large dry sauna and steam room
I wish they either monitored the spa pool more or put the ‘no jumping’ on a bigger sign. It’s a spa not a super 8 kids pool. One day there were families completely ignoring the no jumping and another day there were kids following the rules and speaking quietly, like you should be doing in a spa environment. Would be nice if they added a hot tub for those achy apres ski or hiking muscles
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewPool/spa/sauna/steam room was super helpful on days they were not so nice. Good location. Nice place to stay
Not sure why any rooms would just be 2 single bunk beds! I know I select the most standard room there was, and I know the room is not super big, but bunk beds are a pain in the you know what!
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe property is very newly decorated, everything is nice/modern. The location is 2 mins walk from wengen station and close to the other restaurants/bars. Easy to get to the cable car - also a 2 min walk. The pool area is nice but can be noisy with kids - not “spa” like. The view from the balcony was amazing, beds were comfy.
The pool doesn’t open until 10am, can be busy with kids. Breakfast is CHF 28 - better to go to the bakery near the station and grab some crossaints for CHF 2!
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewNot too much breakfast Choice but the location was great and the staff was super good.
Hard to say, but not good choice of breakfast
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewExcellent location, friendly staff and very well equipped for kids
The connected restaurant had very slow service and I was served a very undercooked chicken dish.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation in the heart of Wengen and view from the balcony. Staff were also wonderful and friendly.
Nothing it was perfect for our stay.
Dear Kathleen, Thank you so much for your lovely review! We’re thrilled you enjoyed the central location, balcony views, and the friendliness of our team. It was a pleasure to have you with us, and we hope to welcome you back to Wengen soon! Best regards, Your Braunbär Hotel & Spa Team
Dear Kathleen, Thank you so much for your lovely review! We’re thrilled you enjoyed the central location, balcony views, and the friendliness of our team. It was a pleasure to have you with us, and we hope to welcome you back to Wengen soon… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewWe enjoyed our stay in Wengen a lot. Breakfast buffet was delicious and there was a great choice!
Dear Julie, Thank you very much for your kind review! We’re delighted to hear you enjoyed your stay and especially the breakfast buffet. It was a pleasure having you with us, and we look forward to welcoming you back to Wengen! Best regards, Your Braunbär Hotel & Spa Team
Dear Julie, Thank you very much for your kind review! We’re delighted to hear you enjoyed your stay and especially the breakfast buffet. It was a pleasure having you with us, and we look forward to welcoming you back to Wengen! Best regards… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation, Staff, Amenities, Environment, Cleanliness
One suggestion, the shower glass needs to be a bit bigger - lots of water flies off the body on to the floor.
Dear Chirag, Thank you so much for your wonderful review! We’re delighted you enjoyed the location, amenities, and service. We also appreciate your helpful suggestion regarding the shower glass - feedback like yours helps us improve. We look forward to welcoming you back for another dream stay in Wengen! Best regards, Your Braunbär Hotel & Spa Team
Dear Chirag, Thank you so much for your wonderful review! We’re delighted you enjoyed the location, amenities, and service. We also appreciate your helpful suggestion regarding the shower glass - feedback like yours helps us improve. We loo… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe location good, but unfortunately there was no AC & the bar underneath & across the street hopping until 3-4am every night. We couldn’t open the windows due to the noise which meant toasty temps all night long!
The front desk excellent to provide recommendations for hikes & provide a fan.
Dear Tricia, Thank you for sharing your experience. We’re glad you appreciated our great location and the helpfulness of our front desk team. We’re sorry the noise and lack of air conditioning affected your stay. We understand how important a good night’s rest is. We do our best to offer fans to help with the temperature, and we appreciate your understanding. We hope to have the chance to welcome you back under quieter conditions. Best regards, Your Braunbär Hotel & Spa Team
Dear Tricia, Thank you for sharing your experience. We’re glad you appreciated our great location and the helpfulness of our front desk team. We’re sorry the noise and lack of air conditioning affected your stay. We understand how important… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewLocation is excellent. Beds are comfortable.
Room is a bit small.
Dear Rodney, Thank you for your great review! We’re delighted you enjoyed our excellent location and comfortable beds. We appreciate your feedback regarding the room size and will keep it in mind for future improvements. It was a pleasure having you with us and we hope to welcome you back soon! Best regards, Your Braunbär Hotel & Spa Team
Dear Rodney, Thank you for your great review! We’re delighted you enjoyed our excellent location and comfortable beds. We appreciate your feedback regarding the room size and will keep it in mind for future improvements. It was a pleasure h… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe hotel personnel was extremely nice and helpful, the room was clean and the balcony had and amazing view.
The WiFi connection in the room wasn’t always working very well.
Dear Virginia, Thank you very much for your kind words about our location, staff, and spa. We’re glad you enjoyed your stay and the beautiful balcony view. We apologize for the inconvenience with the WiFi in your room and appreciate your feedback, which helps us improve our service. We hope to welcome you back soon for an even better experience! Best regards, Your Braunbär Hotel & Spa Team
Dear Virginia, Thank you very much for your kind words about our location, staff, and spa. We’re glad you enjoyed your stay and the beautiful balcony view. We apologize for the inconvenience with the WiFi in your room and appreciate your fe… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGood
Dear Vahid, Thank you for your perfect rating! We’re delighted to know you had a good stay with us and we look forward to welcoming you back to Wengen in the future. Kind regards, Your Braunbär Hotel & Spa Team
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewStylish, clean, recently renovated.
Price.
Dear Gabriella, Thank you for your kind words and for highlighting our friendly staff, style, and cleanliness. We’re delighted you enjoyed your stay with us. We understand that the price is an important aspect when traveling. Our rates reflect the services offered, the wellness facilities, and our central location in Wengen, and we continuously work to ensure they represent good value for the experience provided. We hope to welcome you back soon for another wonderful stay. Kind regards, Your Braunbär Hotel & Spa Team
Dear Gabriella, Thank you for your kind words and for highlighting our friendly staff, style, and cleanliness. We’re delighted you enjoyed your stay with us. We understand that the price is an important aspect when traveling. Our rates refl… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe Spa was really beautiful and the books at the reception is a great idea.
•In front of the pool there was this ugly pool cover which covered the view. I think it would be more beautiful, if they would put it somewhere else. • The room service for breakfast isnt working properly.. • 400CHF per night for a tiny room with a view to the roof of another building and one other tiny window is way too expensive. The rooms are the same size of a business hotel in Tokyo for which i pay around 50CHF per night. And the bathtub is way too small. (I am 1.60m and it was too short to stretch my legs..) This isn‘t the usual Swiss standard.
Dear Judith, Thank you for taking the time to share your detailed feedback. We’re happy to hear you enjoyed our spa area and the book selection at reception. We’re sorry for the misunderstanding with our staff regarding room service and will make sure to clarify the process so it works smoothly for all guests. We also take note of your comments regarding the pool cover and room layout, your suggestions will be shared with our management team for review. We hope we will have the chance to welcome you again and provide you with an improved experience. Kind regards, Your Braunbär Hotel & Spa Team
Dear Judith, Thank you for taking the time to share your detailed feedback. We’re happy to hear you enjoyed our spa area and the book selection at reception. We’re sorry for the misunderstanding with our staff regarding room service and wil… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified review