Absolutely loved this room .... Great location. Woke up to the view of the Matterhorn. Breakfast was amazing. Can wait to rebook

Stayed in July 2025

the people at the hotel are super attentive and friendly. it was a pleasure to stay! plus the hotel is a 10!

Stayed in August 2025

Nothing

Well laid out, clean and great views

Stayed in August 2025

Nothing

Unbelievably beautiful woodwork and decor. Clean, bright, comfortable with a very friendly staff. We loved it!

Stayed in August 2025

Nothing.

Great location, extremely helpful and nice staff.. especially Maria she was very kind and helpful

Stayed in August 2025

great location lovely breakfast

Stayed in July 2025

It is very nicely located and the whole ambience of the hotel is nice, cosy and elegant. Staff was very attentive and helpful, rooms cleaned frequently and the view of Matterhorn from our balcony was a great bonus! Also, the breakfast had a great selection of food and drinks, even for the ones who are lactose-intolerant (soy and oat milk offered). SPA area is not big, but steam room and sauna offered a perfect finish for a long day of hiking.

Stayed in August 2025

The bath layout was not ideal as the tap on the side of the bath stuck out quite far at exactly where you want to stand for a shower, but it was OK, we didn't mind, it just could have been better thought out.

The beds were very comfy, the staff super friendly and the room was big with an amazing Matterhorn view (see picture).

Stayed in August 2025

Nothing

Neat, comfy and elegant

Stayed in July 2025

Hotel is in a perfect location with the view of the matterhorn. Very friendly staff and hotel offered an amazing breakfast.

Stayed in July 2025

Was told by staff cannot take a look at a Spa area without slippers and bathrobe. Said that is the rule, however, nowhere was written about the Spa rules.

The e personalized experience with breakfast name tag on the tables, the welcome screen on the TV. Clean and nice place. With little snack gift.

Stayed in July 2025

quite a walk from the station(tiring with the luggage, but ok if you got no belongings), but it took you just right next to kirchbrucke bridge.

Room with matterhorn view was perfect, full view just right by the window, experienced golden matterhorn in your room Spacious room, comfy bed, clean, helpful staff, Breakfast was so good (high quality) with various things to choose.

Stayed in June 2025

Perhaps a bit of a. Issue about printing 2 A4 pages

Everything

Stayed in July 2025

Nothing that I didn't like, all was amazing.

This hotel was great. Welcome drink on the terrace with stunning view of the Matterhorn. When I arrived in the room, I did not expect such a perfect view of the Matterhorn, I sat on the balcony and just looked at it in awe! Staff was terrific (Simon front desk and Manuela in the breakfast room, along with others. Amenable and caring). Incredible choice of food choices at breakfast, all beautifully served.

Stayed in June 2025

All was good 👍

Stayed in June 2025

Beautiful property in great location.

Stayed in June 2025

One minor downside was the elevator situation. There’s only one, and it was often quite busy, especially during check-in and breakfast hours. We ended up using the stairs frequently, which was fine for us, but something to keep in mind.

I stayed just one night at this hotel in Zermatt, and it was a lovely experience overall. The view of the Matterhorn from the room was absolutely beautiful — even though I didn’t catch it at sunrise, seeing the iconic peak right from the room was unforgettable. The room itself was cozy, spotless, and well-appointed. I especially appreciated the thoughtful amenities: soft cushions and warm blankets for the patio furniture made it a perfect spot to relax and take in the scenery. The staff were friendly and welcoming, and the shuttle from the train station (5 CHF/person) was a convenient touch. Breakfast was also excellent — fresh, varied, and satisfying.

Stayed in June 2025

The staff was very kind and helpful; the room was pretty with a stunning view; beds were very comfortable; delicious breakfast! Can only recommend! and I will definetely go back!

Stayed in May 2025

A very high end hotel, u pay for what u get, Eg, extremely good service, good staff with 24 hrs friendly & helpful attitude. The underground wellness facilities are built just like a premium spa centre: with cold bath, sauna, aromatic water shower, gym room and massage relaxing room. All facilities are well maintained and clean. The room also look absolutely good, i lived in a matterhorn view room, the balcony view is directly the matterhorn which worth of money to stay. One improvement, probably the breakfast varieties can be increased, especially increased more on cooked meals, the only well cooked meal is scrambled egg. Others are cheesy stuff, dairy food & bakery.

Stayed in May 2025

Nothing

Matterhorn view is fantastic. Highly recommend this. Room has some really nice and thoughtful amenities like blankets and chair covers to sit outside, a backpack for day use (not to be taken home). Check-in process is very nice where they make you sit down in the lobby or terrace, serve you a welcome drink and cashews while passports and cards get processed. Breakfast has a lot of variety and has a local and home made feel to it. Much unlike bigger hotels where things are more “big box”. The biggest difference is the staff. Each member who interacted with us during our 2 day stay was cordial, friendly and interested in our care. From the two ladies who checked us in, to the tall gentleman at the front desk( thank you for the recommendations for the two small hikes on both sides of town), to the young lady at breakfast who served us beyond the 10:30 close time and lastly the gentleman with glasses from Portugal who drives the electric car ( very attentive and thoughtful person) went above and beyond to make this a great experience .

Stayed in June 2025

Lovely property located in the center of town. Convenient to trams, trains, shopping and restaurants. Amazing views of the Matterhorn!!! Staff were lovely, polite and accommodating. Breakfast food was very fresh, providing great choice and variety. Beautiful, well planned interior design. Woodwork design throughout the property is amazing! Highly recommend!!!

Stayed in May 2025

Breakfast needs some work

Place was beautiful and spotless. The woodwork was incredible. Perfect location to walk to everything. Would come back again and again

Stayed in May 2025

Excellent location, very central. Nothing was too much trouble, very helpful and friendly staff. Breakfast was an excellent spread of very fresh and high quality food. Very Swiss which made a change from 'International' buffets

Stayed in March 2025

A little pricy

Location, room view, tethering spaces and breakfast

Stayed in January 2025