Reviews of Swiss Chocolate by Fassbind Zurich 3 stars
Zähringerstrasse 46, City Centre, 8001 Zürich, Switzerland
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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewLocation
Dear Guest, Thank you very much for your feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Martina Chiolo
Dear Guest, Thank you very much for your feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Martina… Show more
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewLocation, near to train station and in old town
Breakfast room was large but without windows
Dear Guest, Thank you very much for your feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Martina Chiolo
Dear Guest, Thank you very much for your feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Martina… Show more
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewIt is centrally located.
The room was really small and the price is very high for this room.
Dear Guest, Thank you very much for your feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Cátia Ferreira - Assistant Manager
Dear Guest, Thank you very much for your feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Cátia F… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewGood as usual. Since many years guest.
Rooms rather small, but okay
Dear guest, thank you very much for your feedback. We are happy that you enjoyed your stay with us and we are looking forward welcoming you back again. yours Swiss Chocolate by Fassbind Team
Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewLocation was convenient, close to the station and lots of restaurants around the hotel
Understand the hotels in Zurich are always expensive, but still too expensive when considering the room size
Dear Guest, Thank you very much for your great feedback about your stay. We are very happy that you have enjoyed your stay with us. Depending on the category that you booked, the size of the room will be also different. We hope that next time you can enjoyed on of it. Kind regards, Cátia Ferreira - Assistant Manager
Dear Guest, Thank you very much for your great feedback about your stay. We are very happy that you have enjoyed your stay with us. Depending on the category that you booked, the size of the room will be also different. We hope that next ti… Show more
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewExcellent location and friendly, knowledgeable staff.
The shower is setup poorly and is very difficult to get in and out of. The room we were in had trash on the floor. Not deal breaking but this was a fairly expensive room at the time I booked it.
Dear Guest, Thank you very much for your great feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Cátia Ferreira - Assistant Manager
Dear Guest, Thank you very much for your great feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, C… Show more
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewThe great decor, ambiance, theme and location. Extremely close to train station, near great restaurants, next to the University. Breakfast options were convenient.
Curtesy Chocolates are available in rooms without a list of ingredients, potential allergens. We traveled with someone with hazelnut allergies. We asked for a list, but it was not available.
Dear Guest, Thank you very much for your excellent feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Cátia Ferreira - Assistant Manager
Dear Guest, Thank you very much for your excellent feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regard… Show more
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewLocation
Absolute minuscule space for shower and sink. The very strange and most unpractical lay-out of the room. Also dark and uninviting. (And contrary to the photos no chocolate fountain in sight)
Dear Guest, We are very sorry that you did not enjoy your stay as much as we would have liked. We are very happy that you have enjoyed your stay with us. Depending on the category that you booked, the size of the room will be also different. Unfortunately, we have had a technical problem and the chocolate fountain is currently out of order. We deeply regret this. We hope that next time you can enjoyed on of it. Kind regards, Cátia Ferreira - Assistant Manager
Dear Guest, We are very sorry that you did not enjoy your stay as much as we would have liked. We are very happy that you have enjoyed your stay with us. Depending on the category that you booked, the size of the room will be also different… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe location was in old town so walkable to most of what we wanted to see.
The room was minuscule and the bathroom even smaller. I requested twin beds and didn’t get. The AC never really cooled the room. The staff was aloof. There was no storage.
Dear Jen, Thank you for your feedback. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Martina Chiolo Hotel Swiss Chocolate Team
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewThis place is so cute! the staff was extremely nice and the chocolate fountain was a huge hit with my son. The nice man at the desk gave us as many wafer sticks as we wanted to dip in the chocolate. The rooms were clean and and comfortable.
the room rate was a little high I thought but it was worth it.
Dear Carissa, Thank you very much for your excellent feedback. We are very glad that you had a great time with us. We would be very happy to welcoming you soon. With kind regards, Martina Chiolo Hotel Swiss Chocolate Team
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location
Breakfast was poor value for money
Dear Oliver, Thank you for your feedback. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Martina Chiolo Hotel Swiss Chocolate Team
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location. Cute looking room.
It takes awhile to get the elevator to your floor if it's in use.
Dear Prashant We really appreciate your review, thank you very much. The fact that the hotel only has one elevator can sometimes be very inconvenient when several guests have to wait. Let's hope that a second elevator will be put into operation in the future. With warm regards Hotel Swiss Chocolate Team
Dear Prashant We really appreciate your review, thank you very much. The fact that the hotel only has one elevator can sometimes be very inconvenient when several guests have to wait. Let's hope that a second elevator will be put into o… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewClose to the train station and old town. Staff were really lovely.
Our room was so small I could barely open my medium sized suitcase on the floor. It also wasn’t very clean, there was a lot of dust in the corners, the nightstand, the carpet and shades.
Dear guest, thank you very much for your honest feedback about your stay. We are delighted that you had a positive experience with our staff. Most double rooms are indeed not very large. However, there are some that are slightly more spacious. Please mention this when booking, as well as if you are dissatisfied with the room because it has not been thoroughly cleaned. Best regards Hotel Swiss Chocolate Team
Dear guest, thank you very much for your honest feedback about your stay. We are delighted that you had a positive experience with our staff. Most double rooms are indeed not very large. However, there are some that are slightly more spacio… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewDear Catherine,Thank you very much for your excellent feedback. We are very glad that you had a great time with us. We would be very happy to welcoming you soon. With kind regards, Martina Swiss Chocolate Team
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location, friendly staff, clean and good value
Dear Bruce,Thank you very much for your excellent feedback. We are very glad that you had a great time with us. We would be very happy to welcoming you soon. With kind regards, Martina Swiss Chocolate Team
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewA really quirky hotel . Rooms clean and comfortable beds. The breakfast room is in the old cinema. Chocolate theme throughout and a chocolate fountain in the foyer. Staff very helpful.
Nothing.
Dear Michael Thank you very much for your excellent feedback. We are very glad that you had a great time with us. We would be very happy to welcoming you soon. With kind regards Yosiana - Reception
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewExcellent location. Excellent front desk people, Marco was very helpful. Very small room. AC did not work. The refrigerator did not work.
A working AC, especially during the 90+ degree heat. A working refrigerator.
Dear Guest, Thank you very much for your great feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Cátia Ferreira - Assistant Manager
Dear Guest, Thank you very much for your great feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, C… Show more