Great customer service

Stayed in August 2025

Liked everything

Very comfortable, beautiful pool and spa area, great restaurant!

Stayed in August 2025

Pool Staff Location

Excellent!

Stayed in June 2025

Nothing

Spectacular views of the mountains all around. Location right across the train station and walking distance to everything.

Stayed in August 2025

Pool

Stayed in August 2025

There is nothing in particular that I would point out as disappointing.

This hotel’s location is truly fantastic, as it is situated directly in front of Mürren BLM Station, so there is no need to walk a long distance while pulling heavy luggage. Our party consisted of six people—four stayed in a family room, and the other two stayed in a separate room. The family room had a balcony and was equipped with one queen bed and two single beds, which comfortably accommodated four people. The room was spacious, very clean, and the bedding and furnishings were all well-prepared and in excellent condition. From the balcony, we had a clear view of the Silberhorn and the Jungfrau mountain behind it. The balcony offered a splendid view of the beautiful landscape of Mürren. All the front desk staff were very kind. The breakfast at the hotel was also of high quality. There was a wide variety of food, and everything was very fresh. During breakfast, a waiter came to each table to take drink orders, such as coffee, tea, or hot chocolate (included in the breakfast). The view from the breakfast restaurant windows was also wonderful. Our entire family was extremely satisfied with our stay.

Stayed in July 2025

Not your fault, but perhaps staff should check on the pool area -some guests were disruptive, even dangerous and misused the area & other guests. Breakfast was average but the coffee and service were excellent

Location by train station; porter met me at the station. Amazing service & staff was excellent

Stayed in August 2025

Beautiful location, comfortable room, nice pool and family room, friendly helpful staff, good food, very convenient for station, village and all facilities.

Stayed in July 2025

Beautiful location. Very friendly and helpful staff. Comfortable room. Great experience!

Stayed in July 2025

Everything

Stayed in July 2025

Incredible location with amazing views across the street from BLM Mürren train station. Delicious breakfast. Friendly helpful staff. Just perfect.

Stayed in July 2025

The ONLY thing I wish had been different was finding out there was champagne available that was included in the cost for the amazing breakfast sooner the last day :-)

Our stay in Murren was exceptional. Everything, from the moment we arrived, was perfection!! The female owner spent a significant amount of time ensuring we had all of our plans laid out and made the most of our time there. It was incredibly clean, tremendous amenities and amazing service. One of a kind stay!

Stayed in June 2025

Shower (tub) hard to get in and out

Very nice

Stayed in June 2025

The location and views were fantastic. The spa and pool facilities were amazing especially for such a small town and resort.

Stayed in June 2025

Simply amazing ! Loved every minute

Stayed in January 2025

Everything was lovely especially the heated swimming pool and sauna.

Stayed in March 2025

Great view, friendly staff, comfortable bed, amazing massage. Might be nice to limit children’s access to the pool in the evening.

Stayed in March 2025

Excellent location, room and service. Staffs were so friendly.

Stayed in March 2025

The only thing that would have been good to have, was tea and coffee facilities in our room. After long day travelling, it would have been a nice thing to have and relax when we got there.

Everything was amazing! Beautiful location and very friendly, happy and helpful staff. A lovely buffet breakfast and the food for dinner was absolutely fantastic. A truly wonderful stay.

Stayed in March 2025

The room was very warm and dry, was quite uncomfortable overnight. Wasn’t able to adjust the temperature.

Great location and the hotel itself is gorgeous. Staff very friendly and attentive. Had breakfast and dinner there both days, good choice of food and all very nice.

Stayed in March 2025

Last evening in Eiger Hotel, Murren. First time here, skiing holiday with my two grown up children. I was expecting to stay in a nice, clean hotel, good breakfast and all amenities. But the place appeared to be so much more! On our first evening we were met at the station and taken to our room. The kitchen managed to squeeze us in, despite the late hour. We were tired, having arrived late as our flight was delayed. Meeting us and feeding us was a lovely welcome. Beautiful hotel, very clean and friendly, good breakfast and dinner, very good wine card. Great location, Murren is a quaint little fairy tale village. The hotel is run by a family' nth generation, which is, sadly, so rare these days! But here owners are working together with the hotel staff every day. It was so heartwarming and wonderful to see that. Thank you!

Stayed in February 2025

All

All

Stayed in February 2025

The bathroom ventilator keeps whirring away after the light has been turned off but this is a very minor thing !

Great view, friendly staff and cosy place

Stayed in February 2025

Eiger Hotel exceeded my wife and I's expectations. The menu and wine selections were exceptional as well as the service. The Hotel staff were very attentive and very pleasant.

Stayed in February 2025