Reviews of GLANDON Rooms Elite 4 stars
Bahnhofstrasse 14, 2501 Biel, Switzerland
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewNice hotel close to the train station in Biel.
It is not easy to park your car. Best option seems to park your car at the train station but this is relatively expensive.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewToo expensive for what was available - no bacon, only eggs. Bread was one day old. No internet connection
Rm size
Dear Brian, Thank you for your feedback. I am sorry to read that you were not satisfied with your stay. Regarding breakfast, the situation at our hotel is a bit particular: it is prepared by an external partner and served in our gourmet restaurant “Repas” on the rooftop, one of the most beautiful locations in Biel. Breakfast is an optional add-on at CHF 28.00 per person. To be honest, we ourselves find this price rather high and the value for money not ideal. For that reason, we also recommend the many alternative and more affordable options just around the corner. As for the bread and the internet connection: this is of course not up to our standards, and we will pass on your feedback and continue working on improving our Wi-Fi coverage. I hope you will still give us another chance in the future to convince you of our house. Regards Alain Mischler, Resident Manager
Dear Brian, Thank you for your feedback. I am sorry to read that you were not satisfied with your stay. Regarding breakfast, the situation at our hotel is a bit particular: it is prepared by an external partner and served in our gourmet res… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in May 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLocation fantastic, extremely convenient to get to anywhere, and supermarkets and restaurants are around downstairs. Staff, especially the reception staff, extremely nice and helpful. Room is very clean, there is coffee machine and complimentary waters, and bathroom is big enough. Mattress and pillows comfortable.
Curtains don't really fully block the sunlight.
Dear Wanlei, wow what a fantastic review! Thank you very much for this and for the great feedback on our service, facilities, and location – we truly appreciate it! Regarding your comment about the curtains, we just wanted to check if you noticed the manual shutters? They can be fully lowered and will completely darken the room. If you visit us again, feel free to ask – we’ll be happy to show you how they work! Best regards Alain Mischler, Resident Manager
Dear Wanlei, wow what a fantastic review! Thank you very much for this and for the great feedback on our service, facilities, and location – we truly appreciate it! Regarding your comment about the curtains, we just wanted to check if you n… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewWe had a very pleasant stay at this property. The apartment was spotlessly clean, and the beds were very comfortable, which made for a restful night. It’s centrally located, with easy access to all kinds of shops, restaurants, and public transport, making it a convenient base for exploring the city. Everything we needed was within walking distance, which was a big plus. Overall, it’s a great choice for anyone looking for a clean, comfortable, and well-situated place to stay.
main challenge was accessing the property by car. It took us quite a while to reach it, as many surrounding roads led to dead ends or were marked as no entry, which was frustrating after a long drive. Additionally, the property does not have its own parking, which can be a significant issue for those arriving by car.
Dear Mohammad, thank you so much for your kind review about your stay – we’re very happy to hear that you enjoyed the apartment and appreciated its central location! Regarding the car access, we sincerely apologize for the inconvenience. The city of Biel has recently installed many new “no entry” and traffic restriction signs around the city center. Unfortunately, these changes have not yet been updated on Google Maps or other navigation systems, which can make it frustrating to reach the property by car. To help with this, we strongly recommend that guests complete the online check-in before arrival. This way, you’ll receive detailed information about the parking options and the best driving route, which can help avoid unnecessary detours or confusion. Warm regards, Alain Mischler, Resident Manager
Dear Mohammad, thank you so much for your kind review about your stay – we’re very happy to hear that you enjoyed the apartment and appreciated its central location! Regarding the car access, we sincerely apologize for the inconvenience. Th… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewWe had a great stay at this hotel. It's a good and clean place with a modern and welcoming atmosphere. The rooms are comfortable and well-maintained, offering everything needed for a relaxing stay. One of the highlights was the spacious bathroom — much larger than what you typically find in city hotels, which made a big difference in comfort. The hotel seems to a gym within the building, unfortunately we did not get the chance to visit. The location is central — just a short walk from the train station, making it extremely easy to get around (if you do not have your own car) . It’s also close to several venues, restaurants, and shops, so there’s plenty to do and see nearby without needing transportation. Overall, a great choice for both leisure and business travelers looking for comfort, convenience, and cleanliness in a central location.
The only real issue we encountered during our stay was accessing the hotel by car. It was incredibly frustrating and confusing to reach the property, even with Google Maps. We found ourselves circling the area multiple times, and it wasn't clear whether the difficulty was due to ongoing construction work in the city or poor road signage. Either way, getting to the hotel was much more complicated than expected, which added some unnecessary stress to our arrival. Clearer directions or an updated note from the hotel regarding the best driving route would have been really helpful.
Dear Mohamed, thank you very much for your great review and the praise for our hotel! We are particularly pleased that you felt comfortable with us and appreciated the comfort and central location. However, we regret that you encountered difficulties during your journey due to the changed traffic flow in Biel. You are absolutely right: Due to new driving bans and changed routes in the city center, getting here is particularly challenging at the moment. Unfortunately, these adjustments by the City of Biel have not yet been incorporated into common navigation apps, which is frustrating for us and our guests. We take this very seriously and will do our best to update our arrival information and inform our guests of this when booking. We sincerely apologize for the inconvenience during your journey and hope to welcome you back on your next visit – of course with clear and up-to-date arrival information. Best Regards Alain Mischler, Resident Manager
Dear Mohamed, thank you very much for your great review and the praise for our hotel! We are particularly pleased that you felt comfortable with us and appreciated the comfort and central location. However, we regret that you encountered di… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewAir conditioned and location.
Dear David, wow, thank you for your great review! Thats right; in the urban summer heat, you will find a cool environment thanks to air conditioning throughout the hotel and in every room. Not every hotel can offer that in this often far too hot city. We are glad we could inspire you! Best Regards Alain Mischler, Resident Manager
Dear David, wow, thank you for your great review! Thats right; in the urban summer heat, you will find a cool environment thanks to air conditioning throughout the hotel and in every room. Not every hotel can offer that in this often far to… Show more
Reviewed: 10 June 2025 · Stayed in March 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewThis has been my go to for many years when my company has its annual meeting.
Nothing to complain about
Wow Paul, what a wonderful and sensational review! Thank you so much for the top score and for trusting us all these years! We’re absolutely thrilled to be your “annual meeting HQ” — your very own “annual meeting living room,” so to speak. Here’s to many more successful gatherings with us — we’re already warming up the welcome mat! See you soon in Biel! Best Regards Alain Mischler, Resident Manager
Wow Paul, what a wonderful and sensational review! Thank you so much for the top score and for trusting us all these years! We’re absolutely thrilled to be your “annual meeting HQ” — your very own “annual meeting living room,” so to speak. … Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewVery convenient location next to main train station
Nothing
Dear Thomas, thank you for your positive feedback! We’re glad to hear you appreciated our convenient location right next to the main train station. It’s great to know everything met your expectations — we hope to welcome you again in the future! Best Regards Alain Mischler, Resident Manager
Dear Thomas, thank you for your positive feedback! We’re glad to hear you appreciated our convenient location right next to the main train station. It’s great to know everything met your expectations — we hope to welcome you again in the fu… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewGood and clean hotel, comfortable, big bathroom, gym in the building, space for bikes, very close to the train station, close to venues, restaurants
Dear Khangya, thank you very much for your good review! We're happy to hear that you enjoyed your stay and appreciated the comfort, cleanliness, and our convenient location near the train station, venues, and restaurants. It’s also great to know that the gym and bike storage were useful for you. We hope to welcome you back again soon! Best Regards Alain Mischler, Resident Manager
Dear Khangya, thank you very much for your good review! We're happy to hear that you enjoyed your stay and appreciated the comfort, cleanliness, and our convenient location near the train station, venues, and restaurants. It’s also grea… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewWell located, spacious room, good shower
The reception team were quite rude and absent when we came to check out, we did not feel welcomed. The noise isolation - both between rooms, floors and with the street - was terrible, it was very noisy in the room The bed was good but the pillows were not great Towels were tiny and toiletries pour Not a level of a 4* hotel in Switzerland
Dear Mrs Kolesnikova, thank you for your feedback. You're absolutely right – our location is excellent, right in the city center. Unfortunately, this can sometimes lead to a certain level of noise, especially on weekends. I'm sorry to hear that you found this unpleasant. What does leave me a bit puzzled, though, is how our staff could have been unfriendly if they were absent at the time? In any case, I'm truly sorry you didn’t feel welcome – that is certainly not the standard we aim for. I can confidently say that my team is usually known for being very friendly and attentive. Kind regards, Alain Mischler, Resident Manager
Dear Mrs Kolesnikova, thank you for your feedback. You're absolutely right – our location is excellent, right in the city center. Unfortunately, this can sometimes lead to a certain level of noise, especially on weekends. I'm sorry … Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified review