The spa was great, a pool would have been nice. But very little to criticise about this place.

We stayed in the summer, so the place was pretty quite. The room was excellent for a family of 4, or 2 couples sharing. The sliding door/walls between areas, allowed it to become like a flat with separate rooms. The rooms are finished to an excellent standard, the automatic foot lights at night were a great feature to get around. The kitchen was high standard and drying room was great when we came back from the lake and would be great for skiers. The view from the beds, was pretty spectacular. Having the gondola on the roof of the hotel was a great feature.

Stayed in August 2025

Gym and sauna were not included in price. Breakfast is also very expensive for a family of 4 (152 chf)

Location, modern, clean and comfy room, beautiful view out of the window, cinema in DE and EN

Stayed in August 2025

No swimming pool in spa

Stayed in August 2025

Right in the town center, modern, big room, unique style.. Stenna complex has everything, shops, bar, restaurants, cinema, cable car. Very kind and helpful staff, they can arrange anything for your perfect vacation.

Stayed in July 2025

Nothing

Location, cleanness, hotel interior design

Stayed in April 2025

There are no AC units only heater

Modern style, very spacious room , nice views and friendly staff

Stayed in June 2025

The hotel feels a bit like staying in a shopping mall.

Location is fantastic in the centre of Flims. Easy and secure to park. The rooms are nice and restaurant / bar great. Service was friendly.

Stayed in June 2025

n/a - very happy with everything

Great location (easy to get there by public transport, access to hiking trails, nearby restaurants), stylish interior design and convenient rooms (had a single room), nice Spa area and breakfast buffet.

Stayed in June 2025

Great location and modern facilities, awesome views of the valley. Convenient parking and good restaurant for dinner. Staff is extremely friendly and always helpful / welcoming for our baby.

Stayed in May 2025

Nothing

The stuff at hotel is amazing, always ready to help, spa was good, room is clean, breakfast amazing. I want to come back

Stayed in May 2025

Stays direct at ski lift station. Nice breakfast. Clean, well equipped and pleasant room. Coop supermarket and pharmacy are at -1 floor, big parking at -2 floor 15CHF/day, kids playground 15 min walking. Quite around, the road isn't noisy as speed limit in Flims is 30km/h.

Stayed in April 2025

breakfast buffet would be nice to more plant based foods

We had a corner room this time which was simply amazing.

Stayed in April 2025

The bathroom and toilets are open on the bedroom with clear transparent doors! So we have no privacy when we use the toilets or the shower... Why?? Also, the spa is pretty nice, but has no pools whatsoever. It's only hammam and sauna. Too bad!

Very beautiful modern hotel, with original and cool decorations. The room is spacious, clean, original, comfortable. We had a very nice view on the mountains. Beds were comfy, we had a quiet and peaceful night. The reception has a bar and games, a cinema and popcorn! The spa is beautiful and modern.

Stayed in April 2025

Although we stayed twice at the hotel, there were NO points credited to my "World of Hyatt" card. It was extremely disappointing! In addition, the Restaurant did not meet our expectations...

The hotel as such is very nice. Excellent location, perfect rooms.

Stayed in March 2025

Lokalizacja, design i obsługa

Stayed in March 2025

The buffet breakfast was good but really overpriced for the selection offered.

Fantastic location! Friendly staff.

Stayed in March 2025

The ski room was hard to find.

Nice bar with table tennis table, and fantastic location.

Stayed in March 2025

Our room was a little noisy at night. We could hear people in the room next door.

Great location for skiing Flims.

Stayed in March 2025

Even though the apartment loft is part of the 4 star hotel, the expensive accommodation price did not include breakfast nor the use of its wellness area. The hotel itself is generally very dark and doesn't really feel like a 4-star hotel.

Location is perfect with also the well-equipped lockers incl. heating for ski boots right next to the ski lift. Apartment Loft had plenty of space for storage.

Stayed in February 2025

Our stay exceeded our expectations. The hotel and surrounding infrastructure has been made for its guests convenience. We stayed for short ski holiday and would return to Flims and this hotel in a heartbeat. Special thank you to the receptionist that welcomed us. She was truly wonderful and kind.

Stayed in February 2025

Location, design and service

Stayed in January 2025

Very soft and uncomfortable bed, no privacy to toilet and bathroom, low water pressure.

Very polite, helpful and friendly staff, location and cleanliness.

Stayed in January 2025

They should really fix the elevator! It's just embarrassing for the new hotel to have such a dumb elevator. Especially since they have two second floors (spa vs ski room) - when you mix them up (not labelled), you have to wait until elevator closes one door, tries to go, realizes it's already at the second floor and opens another door. You spend like 10 sec waiting! It's both hilarious and infuriating. Other than that, not much to say. The room on the sunny side got overhead just from the sun, so without air conditioning (I couldn't find it), it took quite some time with open windows to cool down, and that's winter time (just think this might get really bad in summer, but then maybe they have a central air-conditioning running).

Well, I chose the hotel for the perfect location - huge parking at the cable car for skiing. But the staff was very nice, the room is spacious and designed very well. They also have a cute Japanese restaurant for the dinner and quite nice and modern spa area.

Stayed in January 2025

Unfortunately there are only 2 elevators that serve a number of services so there are some long wait times. The pillows in the bed are terribly uncomfortable.

Really great location, very friendly staff and clean rooms

Stayed in January 2025