Reviews of The Passage - Urban Retreat 4 stars
Steinengraben 51, Vorstädte, 4051 Basel, Switzerland
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe hotel is very comfortable and convenient, with a great breakfast. The bathroom is very good with a great shower that doesn't spray water outside of the shower stall (first time in Switzerland!).
The mattress and pillows are too hard.
Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the comfort and convenience of our hotel, as well as our breakfast and bathrooms. We regret, however, that the mattress and pillows were not fully to your liking. Comfort preferences can vary, and we appreciate your comments as they help us to continuously improve our guests’ experience. For future stays, please do not hesitate to let our reception team know – we will gladly provide alternative pillow options or do our best to make your stay more comfortable. We hope to have the pleasure of welcoming you back soon. The Passage Team
Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the comfort and convenience of our hotel, as well as our breakfast and bathrooms. We regret, however, that the mattress and pillows were not… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewDear guest, Thank you so much for your kind words! We’re delighted to hear that you loved your stay and that our team made you feel welcome. It’s also wonderful to know you enjoyed our gym facilities. We look forward to welcoming you back soon! The Passage Team
Dear guest, Thank you so much for your kind words! We’re delighted to hear that you loved your stay and that our team made you feel welcome. It’s also wonderful to know you enjoyed our gym facilities. We look forward to welcoming you ba… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReceived a surprise free room upgrade to a loft, the room was amazing, with a large terrace. Bathroom was modern and spacious, with a separate shower and bathtub. Would definitely return here next time in Basel.
Dear Casandra, Thank you for your wonderful feedback. We are delighted that you enjoyed the surprise upgrade to our loft and that the spacious terrace and modern bathroom made your stay even more memorable. We truly look forward to welcoming you back to The Passage on your next visit to Basel. The Passage Team
Dear Casandra, Thank you for your wonderful feedback. We are delighted that you enjoyed the surprise upgrade to our loft and that the spacious terrace and modern bathroom made your stay even more memorable. We truly look forward to welc… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGreat location. Lovely staff on the desk when we arrived, so helpful and very polite. A great and plentiful breakfast.
Dear Ruth, Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our location, found our staff helpful and polite, and appreciated the breakfast. We look forward to welcoming you back soon! The Passage Team
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery good option for Basel
nothing to complain about
Dear guest, Thank you for your kind feedback! We're delighted to hear you had a great experience in Basel and that everything met your expectations. We’d be happy to welcome you again anytime. The Passage Team
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe staff was very accommodating. They were quick to assist with anything we wanted or needed. The rooms were spacious and comfortable, it was very quiet and the location was perfect . We highly recommend this hotel to anyone visiting Basel.
Dear Susan, thank you very much for your kind words, we all hope to welcome you again. Best Regards The Passage Team
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewFantastic , clean , great location and amazing welcoming staff
Nothing
Dear Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed the cleanliness of our hotel, our convenient location, and the warm welcome from our team. Your kind words are truly appreciated, and we look forward to welcoming you back soon. The Passage Team
Dear Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed the cleanliness of our hotel, our convenient location, and the warm welcome from our team. Your kind words are truly appreciated, and we look forward … Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewVery clean
Dear Kathryn, Thank you for your kind words! We’re glad you found everything very clean and hope to welcome you again soon. The Passage Team
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLove this hotel. Third stay. Always a warm welcome from ladies on reception and during breakfast. Excellent stylish, comfortable hotel at a fair price. Easy one stop on bus 30 outside hotel to Basel SBB and on to airport. Perfect overnight stop. Old town Basel just down steps behind hotel.
Nothing!
Dear Jenny, Thank you so much for your kind words – it’s always a pleasure to welcome you back! We're really happy to hear you felt well looked after by the team at reception and during breakfast. Looking forward to seeing you again next time you're in Basel. Warm wishes, The Passage Team
Dear Jenny, Thank you so much for your kind words – it’s always a pleasure to welcome you back! We're really happy to hear you felt well looked after by the team at reception and during breakfast. Looking forward to seeing you again n… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReally modern and clean, the staff were warm and friendly and we really enjoyed the breakfast
There was nothing we disliked
Dear Rhona, thank you very much. So happy to know everything went well. We hope to welcome you again :) Best Regards The Passage
Reviewed: 1 August 2025 · Stayed in May 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewI liked all of the aspects of the property
There wasn’t really anything I didn’t like.
Dear guest, Thank you so much for your kind words! We're thrilled to hear that you enjoyed all aspects of the property and that nothing stood out as a downside. It means a lot to us, and we hope to welcome you back again soon! The Passage Team
Dear guest, Thank you so much for your kind words! We're thrilled to hear that you enjoyed all aspects of the property and that nothing stood out as a downside. It means a lot to us, and we hope to welcome you back again soon! Th… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewClean, modern, welcoming
Nothing it was exceptional
Dear Katherine, thank you very much for your recent stay and for this excellent review. Very happy to know that everything went well. We sincerely hope to welcome you again Kind Regards The Passage
Reviewed: 27 July 2025 · Stayed in July 2025
Verified review