Reviews of The View Lugano 5 stars
Via Guidino 29, 6900 Lugano, Switzerland
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Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewEverything is perfect
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Dear Hussain sa, Thank you for your 5-star rating. We are delighted to know you enjoyed your experience with us and look forward to welcoming you back soon at THE VIEW Lugano. Best regards, Team THE VIEW Lugano
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewBeautiful hotel. Most of the staff was realy friendly and did a perfect job. Unfortenately they forgot to clean our room. We left the hotel around 10 o clock and came back at 14 o clock. Housekeeping did not pass in our room by that time. When we asked the reception they told us the the reason was because our do not disturb card was out or because we forgot te give our keys to reception before leaving the hotel. Neither of both was the case, so there was no reason not to clean the room. A mistake can always happen but we found it profound the there was no appologie from the lady in the lobby. First day they forgot to bring us the breakfast menu.
Dear Guest, Thank you for sharing your feedback and for your kind words about our hotel and the majority of our team. We are truly sorry for the oversight with the housekeeping service during your stay, as well as the missing breakfast menu on your first day. We understand how such situations can be disappointing and we regret that this was not handled with the level of attentiveness and courtesy we aim to provide. Please rest assured that your comments have been shared with our team so we can address these points and ensure they do not happen again. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience from start to finish. Best regards, Team THE VIEW Lugano
Dear Guest, Thank you for sharing your feedback and for your kind words about our hotel and the majority of our team. We are truly sorry for the oversight with the housekeeping service during your stay, as well as the missing breakfast men… Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewFantastic service. Amazing view and facilities. Even provide free use of smart car to go around Lugano.
Dear Maria Margherita, Thank you for your wonderful feedback. We’re delighted you enjoyed our service, the beautiful views, our facilities, and the convenience of our complimentary Smart car rental to explore Lugano. We look forward to welcoming you back soon to THE VIEW Lugano. Best regards, Team THE VIEW Lugano
Dear Maria Margherita, Thank you for your wonderful feedback. We’re delighted you enjoyed our service, the beautiful views, our facilities, and the convenience of our complimentary Smart car rental to explore Lugano. We look forward to wel… Show more
Reviewed: 18 June 2025 · Stayed in May 2025
Verified reviewaccommodating service, beautiful view
Dear Timur, Thank you very much for the 5-star rating! We're delighted you enjoyed your experience at THE VIEW Lugano and truly appreciate your support. We hope to welcome you back soon for another memorable stay. Best regards, Team THE VIEW Lugano
Dear Timur, Thank you very much for the 5-star rating! We're delighted you enjoyed your experience at THE VIEW Lugano and truly appreciate your support. We hope to welcome you back soon for another memorable stay. Best regards, Team TH… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewSpace of rooms & view
Dear Guest, Thank you very much for the 5-star rating! We're delighted you enjoyed your experience at THE VIEW Lugano and truly appreciate your support. We hope to welcome you back soon for another memorable stay. Best regards, Team THE VIEW Lugano
Dear Guest, Thank you very much for the 5-star rating! We're delighted you enjoyed your experience at THE VIEW Lugano and truly appreciate your support. We hope to welcome you back soon for another memorable stay. Best regards, Team TH… Show more
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewThe view was excellent! Breakfast was outstanding and the service as well. The room was very nicely appointed. Very nice balcony with comfortable seating. The use of E-Bikes and E-Vehicles was a great addition, although riding bikes to town is a bit precarious with traffic and no bike paths. The hiking right down from the hotel was a nice way to start the day.
The only negative I can offer is the bed needed to be replaced, it sinks to the middle. I had back issues do to this. The lighting is a little too dark in the closet and bath areas. It made looking for things a little difficult.
Dear Lynn, Thank you very much for sharing your experience with us. We're truly pleased to hear that you enjoyed the stunning views, outstanding breakfast, attentive service, and the comfort of your room and balcony. It's also great to know that you appreciated the availability of our E-Bikes and E-Vehicles, as well as the nearby hiking opportunities. We sincerely apologize for the discomfort caused by the bed and the lighting issues you encountered. Your feedback is extremely valuable, and we will certainly look into these matters to ensure greater comfort and functionality for our future guests. We hope to have the pleasure of welcoming you back to THE VIEW Lugano, and thank you again for your helpful insights. Best regards, Team THE VIEW Lugano
Dear Lynn, Thank you very much for sharing your experience with us. We're truly pleased to hear that you enjoyed the stunning views, outstanding breakfast, attentive service, and the comfort of your room and balcony. It's also great… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewBreakfast ok , but berries too long before preparred
Lighting in room - complicated and not enough Shower leaking - no mat could be used ( door could not open with mat ) Corridor very dark ( black )
Dear Maxililian, Thank you for taking the time to share your feedback. We're glad to hear that you found the breakfast satisfactory, though we're sorry to learn that the freshness of the berries did not meet your expectations — your comment has been shared with our kitchen team for review. We also appreciate your observations regarding the room lighting, shower design, and corridor ambiance. Your insights are valuable and will help us evaluate possible improvements to enhance both comfort and functionality for our guests. We hope to have the opportunity to welcome you back and provide you with an even better experience. Best regards, Team THE VIEW Lugano
Dear Maxililian, Thank you for taking the time to share your feedback. We're glad to hear that you found the breakfast satisfactory, though we're sorry to learn that the freshness of the berries did not meet your expectations — your… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in November 2024
Verified reviewReviewed: 15 January 2025 · Stayed in January 2025
Verified reviewReviewed: 15 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewWe loved our stay here! The hotel is exceptionally beautiful and modern with an outstanding staff and atmosphere. The views our spectacular and the food was delicious as well.
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Dear Hetty, Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your stay at THE VIEW Lugano and that you enjoyed the modern design, welcoming atmosphere, and spectacular views. It's especially rewarding to know that our staff and cuisine left such a positive impression — your kind words mean a lot to us. We look forward to welcoming you back for another exceptional experience! Best regards, Team THE VIEW Lugano
Dear Hetty, Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your stay at THE VIEW Lugano and that you enjoyed the modern design, welcoming atmosphere, and spectacular views. It's especially rewa… Show more
Reviewed: 29 December 2024 · Stayed in November 2024
Verified review