Reviews of Triftbach - View over Zermatt

Nothing

We arrived at 5:10, the check-in time was 5:00. When we opened the door, the room was filthy and had not been serviced after the previous guest. We attempted to contact the property owner and got no response. We waited 30 minutes while booking.com tried to reach the owner as well and they were not able to. We had to book another hotel last minute at a much higher price so that we had somewhere to sleep. To make matters worse, when trying to resolve the issue through booking.com, the owner is claiming we showed up early and doesn’t want to provide a refund. Thankfully we took video and pictures that have time/date stamps. We are still battling to get a refund 😔

The location was perfect and the views were amazing

It would be nice to have a tv in the room.

View and calm

Instructions weren’t clear for the Lift code ( should be send without asking for any passport copy it compromised the data of the guest) the apartment was not cleaned and some appliances were broken like the tap of the sink.

Great location. Right in the heart of town. Nice view over the town from balcony The room was exactly as pictured. Get an elevator code for easier access Agent was responsive and helpful if you have any concerns. Would definitely stay again in the future.

A little difficult to locate the place at first. Follow email instructions closely. Easy to miss entrance to elevator. Look out for sign to The Omnia Hotel. Not recommended if you gave mobility issues.

The view was magnificent

Low bed, some light out or missing, no shower mat, sink tap didn’t function properly, dusty pubic hairs in bathroom, no complimentary tea/coffee, personal items a small amount of shower gel, no soap on sink. Towels skimpy

Bed is very soft and left us achy, hard to get out of the bed as so low and we are in our early twenties. Additionally gets very hot in the room overnight

The view is amazing!!!

Location and accessibility is fine, comfortable place to retire after a long day up the Alps. Aside from the nice view and quiet environment, the room is just enough to relax if you are up and about in daytime and stay there only in the evening.

Key storage method was a bit uncomfortable. Pillows could be a bit better.

The view from the balcony. You can see the city of Zermatt.

The bathroom need to be updated. The bed is too low. The room is not comfortable.

Friendly staff, great location and affordable

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Bed very uncomfortable. Need more kitchen utensils. Unit was not clean and made up when we arrived at 17h50 - left as is from previous tenants.

To get code for elevator you need to send info days before arrival. This is impossible if making reservation short notice. A better process for sending elevator codes should be devised. Maybe send with the reservation confirmation? European Hotels all tend to have skinny pillows which does not work for people that sleep on their side. Extra pillows or a variety of pillow firmness would be nice.

The proper name board shouldn't be there. And universal mobile (USB charging and internet not there)

Lovely view with balcony. location from the station and although its up a steep hlll there is a lift from the main street. You need lift code from the owner in advance.

Bed very low on floor level. Pillows lumpy so not giving any support. No extra pillows available. Bedlinen very crumpled on arrival. Was it fresh on the bed? Floor needed a good clean as socks had fluff stuck to them. Needed painting to freshen anda new shower curtain. They dont cost much! We were unaware of booking. Com link where we had to fill in passport info to get info to access the room / use the lift. Owner hadnt sent a reminder to alert us we hadnt checked in and sent us the lift number so we had walked up a very steep path with cases and couldnt find / access room. A reminder would have been appreciated. We have never had this problem before.

Location and view were outstanding. Value compared to many other choices was also terrific. It was basic, but essentials covered. Small frig was a nice surprise as not listed in description. Manager was very responsive with information. View is down the valley the opposite way from the Matterhorn but stunning nonetheless.

No complaints! May be a bit challenging for elderly folks for access up steep footpaths and bed is very low.

Good view, clean and nice smell

Extremely well located to access anything and everything you need in Zermatt! Use of the service elevator to access the room was extremely handy for moving luggage to and from

Worded directions to find the elevator to the property were accurate, but accompanying google map image then contradicted these directions, which made the ground level “entrance” hard to find. Once found though the elevator was very convenient.

Incredible view, super close to the city main streets. Clean and quiet