Great hotel for a relaxing holiday or mini-break. The location is very good and the infrastructure is very well kept and maintained. The room (junior suite) facing South has excellent views and the Spa and Pool area is very nice. The staff is courteous and attentive and a special thanks to Severi for the warm welcome and especially to Cristina and Matias at the Collina restaurant who were excellent and with their attentive service made us forget an earlier disappointment at the main restaurant.

Stayed in August 2025

Too short a stay!

Everything! My faith in Swiss hospitality is restored, even at this price! Generous for a Swiss hotel from free valet, parking to goodies in the room and spa. Free car service around town. You are greeted as their most important visitor, luggage and car are whisked away and you are give a tour of the facility before being taken to your room. And what lovely rooms in terms of view, space and decorations. So much storage that you have no excuse for leaving anything out. Free mini bar is replenished and you can ask for tea etc. stupendously comfortable beds. Breakfast is amazing with huge buffet, with better than most selection of fruit ( 10 types of cereal ) and fillings. Bread especially the croissant is perfect . And you can order fluffy eggs or crispy (really) French toast etc. We greatly enjoyed their private railway up to the first plateau. Automatic on demand, a unique experience. Staff are brilliant (only failing to greet you by name perhaps) with terrific and patient advice. On leaving, your car comes back, luggage is put in and you are give plenty of water for the trip. All in style. (And really we have no connection with them!) If you read my other hotels, you would see I am usually quite harsh unlike many sycophantic efforts.

Stayed in August 2025

I enjoyed everything.

The amazing staff made our stay unforgetable

Stayed in August 2025

Could not fault.

Staff very accommodating and excellent food.

Stayed in August 2025

Very nice hotel, feels luxurious, but not glitzy which happens with many 5*places; great view from the room; amazing services: the spa, the restaurants

Stayed in July 2025

The water at the Spa, we find it a little bit cold, not nice for us to stay for longer. Also we didn’t understand how the water circuit works.

We loved the big and beautiful room with every detail to make you stay unforgettable. The staff is very friendly and supportive. We loved the live music every night with the piano, it made the atmosphere very relaxing and charming. The private transport to the mountains is truly amazing and having all the cable cars included as well. Also they have private transport to the city with very nice and comfy cars. The breakfast was amazing, very delicious.

Stayed in July 2025

Excellent location by the mountains and with private lift next to the property. Great service and enthusiasm in the restaurant by Sascha and his team, bringing extra energy and laughter to my husband’s 50th birthday 🙏🏼

Stayed in July 2025

The hotel has a permanent promotion on their website not offered by booking. So my rate was 20 percent. Ore expensive than orderimg directly

Excellent service and facilities

Stayed in March 2025

The town isn't very attractive.

Beautiful room view (not from all rooms) with big windows. Great spa, excellent pool. Many restaurants to choose. Very polite and friendly staff.

Stayed in March 2025

The water in the main swimming pool was not too warm, especially in the whirlpool area. The hotel guests are quite reserved and distinguished, proper for a Grand Hotel. Not so much for families or bachelors :)

The hotel location was excellent for skiing - ski in/ski out. A bit removed from the center of town, but still within easy reach. The hotel was a typical Swiss Grand Hotel, with a mixture of top modern (Spa area) and 20th century Nostalgia (lobby design). The rooms seemed freshly renovated and where very spacious with excellent view (South side), a pillow menu, turn down service, a spacious bath(room) etc. Top notch! The breakfast area was good, with ample choices and on demand egg order service.

Stayed in January 2025

Everything

Stayed in January 2025

None

Staffs Spa Fittnet

Stayed in January 2025

Nothing

Beautiful location, lovely welcoming and helpful staff

Stayed in December 2024

The temperature of the pool in the Spa could be warmer :)

Very well situated. Good food :)

Stayed in December 2024

👍👍👍

Everything amazing

Stayed in December 2024

Having to leave!

Beautiful hotel, fabulous location, amazing food and wonderful staff

Stayed in December 2024

My stay at the Tschuggen Grand Hotel was made exceptional thanks to the incredibly helpful and attentive staff. From the moment I arrived, everyone went out of their way to ensure I had a smooth and enjoyable experience. The hotel's setting and amenities were also top-notch! I highly recommend this hotel for anyone looking for exceptional service in a beautiful, luxurious setting. Also big thanks to the guys at the breakfast, amazing and professional service ❤️

Stayed in November 2024

No air conditioning

Absolutely delightful service & hospitality. All our needs and questions were met with friendly, courteous and thoughtful experiences

Stayed in September 2024

Nothing.

What a place! The rooms are beautiful, the spa area is so relaxing, and the food is amazing. Also very dog friendly!

Stayed in August 2024

The menu of the grand restaurant seems to be struggling to find a clear direction, perhaps trying to cover too much.

Wonderful facilities, the private funicular and spa are a lovely touch!

Stayed in August 2024

Not easy to get to by car

The staff and the facilities

Stayed in August 2024

Nothing at all.

Everything! It is hard to get to if you drive, but worth it once you get there!

Stayed in August 2024

The dinner and atmosphere was slightly to "traditionally fancy" for us, something a touch more modern or casual would be great. The spa itself is very modern though.

Amazing service, some of the best we have had in any hotel. Also loved the view from the room, the little private railway lift outside, and the breakfast.

Stayed in July 2024

None :) Really nothing to mention here.

Not sure where to start! 1. Room was perfect, I loved the bathroom set up with shower and separate bathtub. We had a mountain view, so it was just gorgeous to see how weather changes in the mountains. 2. SPA was just perfect! It's in the Vogue Top 100 around the world and it is indeed incredible! I was there several times per day. 3. Private Funicular and day pass for other cable cars in Arosa - perfect option for summer hiking activities. 4. Grand Restaurant - compliments to the chef, as everything was delicious. I still remember blackcurrant tart and the Apricot dessert. 5. Everybody meet you with a smile and really want to help you with any possible question you have during the whole stay. Very nice people work there and it is very rare in the hotel industry!

Stayed in August 2024