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Reviews of CAYA Bijou im Herzen von Zermatt

Haus Trifbach, Triftweg 42, 3920 Zermatt, Switzerland

#254 of 494 hotels in Zermatt

Guests' Choice

Review score

Based on 61 apartment reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.9

  • Staff

    8.5

  • Value for money

    7.9

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Showing 1 – 25

  • Reviewed: 10 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Sofa bed made quite a bit of noise during sleep being minor thing, needing to deal with the city tax and taking out the rubbish even with 1000 checkout a minor inconvenience.

    Standard of the place was good, bathroom, kitchen, bedroom all good. Small garden was great too with little view too. While a little bit of work is needed to work out the location, lifts and codes it all worked well once you followed the good information and instructions and actually was part of the charm once you got used to it. Relatively peaceful place too. Coffee capsules ☕ 👍

    Stayed in July 2025

  • Reviewed: 23 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights

    price too High

    everything

    Stayed in June 2025

  • Reviewed: 2 June 2025

    8.0
    Had a nice and pleasant stay
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Only one bedroom

    Location, in the center of the town

    Stayed in April 2025

  • Reviewed: 14 May 2025

    10
    The host thought of everything to make the stay comfortable and had written instructions on operating everything
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The elevator to unit was confusing with codes needed to operate. The entryway to the elevator resembled a cave

    Great location 5 minutes walk from train station. It’s an easy walk and taxi charges $30 for very short trip. Outside train the a right and walk up slight hill to church make a right to Omnia hotel

    Stayed in May 2025

  • Reviewed: 1 May 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 1 night

    we couldn’t get the sofa bed open! Please leave directions. For that in the future

    Stayed in April 2025

  • Reviewed: 7 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Nice, cozy apartment.

    Stayed in March 2025

  • Reviewed: 29 January 2025

    10
    Great location. Gorgeous apartment. Great value.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Everything was really good. Maybe, IF I need to mention anything is that the whole host relationship is fully remote and a tiny personal interaction could be the cherry on top; nevertheless he provides instructions for everything and if properly followed, there should be no issues at all. No emergencies came up so it was all good in this format.

    Great location. Very well equipped. Spacious enough for my family of 4. The view. The host provided instructions for everything.

    Stayed in January 2025

  • Reviewed: 6 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night

    It is hard to find the room based on the explanation from the owner. No laundry service available.

    Well equiped and all working fine. Good room size for the price and it's about 10 min walk from the train station.

    Stayed in December 2024

  • Reviewed: 29 December 2024

    8.0
    Quite good
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Poor wifi connection and slow speed. Will disconnect after 3 mins

    A very big space, good facilities such as kitchen equipment, big dining table and apple tv

    Stayed in December 2024

  • Reviewed: 22 December 2024

    10
    All as advertised, warm, clean, central. The instructions are straightforward. Recommended!
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    All as advertised, warm, clean, central. The instructions are straightforward, disregard reviews saying otherwise

    Stayed in December 2024

  • Reviewed: 26 September 2024

    10
    Great central location, clean and inviting. Will definitely recommend to friends and family.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights

    Had everything we needed and it was clean and modern. Loved the view from the terrace as we came out of the lift. Amazing!

    Stayed in September 2024

  • Reviewed: 16 August 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Very clean and great location

    Stayed in August 2024

  • Reviewed: 13 July 2024

    10
    The apartment is clean, beautiful, and in a great location!
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The apartment was spacious, well-decorated, comfortable, and clean.

    Stayed in July 2024

  • Reviewed: 11 July 2024

    9.0
    excellent stay once we found keys.
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 2 nights

    it was difficult to find keys and locate property.

    location cleanliness

    Stayed in June 2024

  • Reviewed: 31 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Great view. Spacious room with good facility

    Stayed in May 2024

  • Reviewed: 24 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Good location with amazing view

    Stayed in March 2024

  • Reviewed: 26 February 2024

    10
    Hard to locate at first, but overall we really enjoyed the location and the apartment.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights

    The directions were very confusing and the elevator code recognized me but denied me access. Thankfully Luc's shop was still open so we could speak to someone. We ran there with just 15 minutes left! It took us over 90 minutes to find the apartment. Open the instructions on your desktop or bring a print out vs. looking on your phone as the phone jumbles the formatting into a mess of images and text.

    Stayed in February 2024

  • Reviewed: 25 December 2023

    10
    Fabulous one-bedroom apartment in the heart of Zermatt
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights

    Good, clear instructions from the host - no issues at all obtaining the key or getting to our apartment via the lift that required a code - all seamless. The property was well-equipped with everything we needed for a 4-night stay in Zermatt. Close walking distance to restaurants, pubs, shops and ski-rental. The host was a great communicator and good to deal with - we would definitely recommend this accommodation and would stay here again.

    Stayed in December 2023

  • Reviewed: 16 November 2023

    10
    Lovely apartment. Clean, comfy and well located.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Nothing bad at all.

    Awesome apartment. Very clean. Super nice, comfy and comfortable. Excellent location, just a short walking distance from the train station and with an elevator in the rock that effortlessly takes you up to it. Extremely well equiped as well. Simply lovely. Looking forward to coming back again. Very recommendable.

    Stayed in November 2023

  • Reviewed: 13 November 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    We had a great time during our stay. The apartment was very clean and with all amenities included. Nice view and easily accesibly from train station. Booking process was smooth and the host was incredibly accommodating since he provided all important information well in advance.

    Stayed in November 2023

  • Reviewed: 17 October 2023

    10
    we luv it
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    difficult to find the property at first time, should be have some photo to tell about property, it' s hard to find location where we drop dispose waste.

    very good facilities, cleanliness, good location and good staff

    Stayed in October 2023

  • Reviewed: 27 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The sofa bed needs to be pulled out by yourself, which took a long time to study.

    Stayed in July 2023

  • Reviewed: 14 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights

    It was a little hard to find. I should have printed the instructions prior to arriving because the word document with all the info doesn't render well on a phone when trying to navigate on arrival.

    The apartment was clean and pleasant. It is quite spacious for two people. The kitchen was well equipped for cooking. There are some nice little touches, like plenty of hooks, shelves, and drawers to organize your belongings. It was easy to communicate with Luc.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    A little hard to find the way. The way to receive city taxes can be more clear. Trash needs to be taken away by ourselves.

    The household electric appliances are excellent. Clean and comfortable.

    Stayed in August 2023

Showing 1 – 25

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