Reviews of Apartment Chalet Tuffstein by Interhome 4 stars
3818 Grindelwald, Switzerland
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Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewThe location and review were breathtaking. Short walk into town downhill, although a bit more challenging on the return trip. Accomodation was great.
Was not provided the laundry token so couldn’t use the washing machine however the staff located in Grindelwald were great and I provided me with one when I raised it.
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewTHIS ONE OF THE BEST PLACES THAT I HAVE BEEN, PERFECT VIEW.
NOTHING WORTH TO TALK ABOUT
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewThe view
Yes the view is good. BUT there’s a major problem. The first day we check in, the staff didn’t give us the laundry key and didn’t tell us that this is need to collect separately despite having a laundry manual in the living hall. When i messaged them they say it is not included in the price and require us to go back to the check in counter next day which is a 5 minutes drive which is trouble for us. And the second day they are closed so we need to wait till 3rd day only can do our laundry. The second major issue is the hot water which is the most important one. During the 2nd night around 10pm and it’s a very cold weather out there, there’s no hot water when we wanna shower . We looked up the manual guide and we did everything the manual said but still can’t help. Ended up shower with really cold water which is ridiculous. Next day we went to the counter to make a complaint and the first thing they say is that we used too much hot water, so there’s no hot water left which is ridiculous. We went out whole day and comes back at night just to take a hot shower but ended up no hot water and you’re telling us that we used too much water. The hot water tank is shared with other people and you blaming us for the problem and tell us “We’re sorry, nothing that we can do”. This is really unfair to us. It means that if other ppl used up the hot water during the day, we will have no hot water for the rest of the day .If the hot water is so limited why border to put a bathtub there? Theres not even enough hot water just to shower. Which comes the 3rd issue, their attitude and services. I went to the counter to resolve a problem, not to hear your blame. I told the staff at the counter you should solve the issue. Not put the blame back to us. The staff was like “Sorry, that’s all I can say”. It feels like they didn’t even want to solve the problem. If I had the chance to give 0 stars, I would . This is the last time I’ll be staying in this chalet.
Thank you for your feedback, Joey. We're glad to hear you enjoyed the view. However, we regret to hear the inconvenience caused during your stay. The hot water system is described in the guest information and operates on a night-time heating cycle. If more hot water is needed during the day, guests can switch the setting to boost mode, as explained in the apartment manual. We are sorry this wasn’t clear enough in your case. Your comments on the communication with our staff are also noted and will be reviewed with the local team. Your Interhome Team
Thank you for your feedback, Joey. We're glad to hear you enjoyed the view. However, we regret to hear the inconvenience caused during your stay. The hot water system is described in the guest information and operates on a night-time he… Show more
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewGreat place with a lot of light. Very comfortable with all the amenities needed for our stay. The bus stop nearby is also very convenient.
Nothing special, everything was great.
Reviewed: 11 August 2024 · Stayed in August 2024
Verified reviewGood location within walking distance of the village centre. Very close to bus stop. Amazing views from the balcony.
Very expensive to book in peak season
Reviewed: 15 December 2023 · Stayed in December 2023
Verified reviewExcellent views of the Eiger mountain. Well presented property. Just a 10 min walking distance from the train station.
Reviewed: 6 October 2023 · Stayed in September 2023
Verified reviewThe view is lovely and the front verandah/deck is a nice size to enjoy a drink or meal and the lovely view and to keep open to air out the apartment.
Two of the bedrooms and their bathroom were unusable due to the stench of saturated cigarette smoke from the neighbour below who is a chronic smoker. We notified the agency and they are aware of it - but took no action to reimburse. The stink from the chronic cigarette smoker exudes up through the building floors, walls and ventilation system and chokes the apartment - saturating all bedding and clothes with the smoke stench. Our allergies and asthma became severely antagonised - not the Alpine experience we thought we would get. So for a three bedroom apartment - two of the bedrooms were not usable, on the first night one of our party awoke having and anaphylactic breathing attack. We ended up sleeping on the lounge suites. The downstairs neighbours can be noisy at night when they arrive home drunk at 1am.
Reviewed: 21 September 2023 · Stayed in September 2023
Verified reviewLocation was good, great views from the balcony and we were lucky with the weather being so good.
When we booked it had Washing machine access but this wasn't the case when we arrived. Would have been nice to know prior.
Reviewed: 25 June 2023 · Stayed in June 2023
Verified reviewAbsolutely gorgeous views. Amazing kitchen. Great common spaces. Felt very clean and well maintained. Easy to park.
Reviewed: 8 January 2023 · Stayed in January 2023
Verified reviewEasy access to bus right next to Tuftbach bus stop. Clean, well equiped, amazing view, downstairs room for ski gear, washer/dryer, big master bedroom with fabulous bathroom and large corner bath. Hairdryer, kitchen with everything, balcony with table& chairs.
Wi fi stopped at 10pm in the last night. The chalet was very warm even after turning down the radiators.
Reviewed: 13 December 2022 · Stayed in December 2022
Verified reviewKey pick up was absolutely fine, easy and fast. Property was lovely.
Guest bathroom smelled extremely bad, we had to avoid that area of the apartment due to the strong smell of sewage in there.
Reviewed: 5 October 2022 · Stayed in October 2022
Verified reviewThe chalet is very nice and clean as new. The balcony has a stunningview. Everything is available in the chalet and more than what is required There is a stream at the chalet that you can see from the balcony and hear the murmur of water while you are enjoying a cup of coffee
The issue was no hot water after 7pm, at this weather hot water is important.