Reviews of Hotel UTO KULM car-free hideaway in Zurich 4 stars
Top of Zürich, Uetliberg, 8143 Zürich, Switzerland
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewI got an "upgrade" to a room with a view and the view was one of the best parts of the stay 😊
Not in the responsibility of the hotel BUT to be considered: getting back to the hotel after 22:00 is only possible by hiking uphill for 50 minutes.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewAmazing views over Zurich and breakfast was great.
The train to get up to the hotel wasn't running and it would have been good to get a heads up about that before arriving.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIncredible views and super comfortable room and bed
Awkward power sockets wouldn’t fit UK 3 pin plug or my 2 pin European adapter. Receptionist refused to transport me with my luggage to Uetliberg Terminus - said they would transport the luggage but passengers were limited to those who were old or disabled. Though there was still space for a passenger. This was quite frustrating.
Dear Niyaz, Thank you for sharing your feedback. We are delighted that you enjoyed the incredible views and the comfort of your room and bed. We sincerely apologize for any frustration regarding the luggage transport. Please allow us to clarify: Hotel Uto Kulm is located in a car-free zone on Uetliberg, which is a protected natural area. By law, only guests with mobility limitations and luggage are permitted to be transported to the hotel; all other passengers must walk. We understand this may have been inconvenient and appreciate your understanding. Your comments are very valuable, and we hope to welcome you back for a smooth and enjoyable stay. Kind regards, Hotel UTO KULM Team
Dear Niyaz, Thank you for sharing your feedback. We are delighted that you enjoyed the incredible views and the comfort of your room and bed. We sincerely apologize for any frustration regarding the luggage transport. Please allow us to c… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWe stayed at Uto Kulm hotel for 2 nights, and it was a terrible experience. They gave us a room under the roof. That day was very hot, and the room was even hotter. We looked for the air conditioner… but guess what? There was no air conditioner. We paid 315 euros for this room for 2 nights. When we asked why there is no AC, they said: “Air conditioners are bad for nature.” And they told us we can use the fan in the room. When we reacted to this strange answer, they told us the real reason: Because we booked a “cheap room.” We asked to change the room, and they took almost 220 euros more from us. In the new room, there was air conditioning. So maybe this one is not bad for nature? In total, we paid around 550 euros for 2 nights. It was the worst hotel experience we ever had. At night, there was a party in the hotel. Loud music until 1:00 a.m. We could not sleep. This is a hotel — people come to sleep, not to suffer. And about the location: the hotel is on top of a mountain, far from Zürich. The trains do not go there. You must park your car and take 2 buses. You must pay for the buses, and after 23:00 there are no more buses! We have visited many countries. Of course, every hotel can have small problems. But this place was a disaster. Please, do not choose this hotel.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewStaying at Uto Kulm was truly a unique experience. Since it’s located in a car-free zone at the top of a mountain, it offers a peaceful and refreshing atmosphere. There are plenty of scenic trekking options around, and the free shuttle buses make it very convenient. The hotel is less than a 10-minute walk from the bus stop, and the panoramic view of Zurich both from the mountaintop and the room is simply breathtaking.
Nothing at all.
Dear ISHAN BUDDHIKA, Thank you so much for your wonderful feedback. We are thrilled that you enjoyed the unique experience of staying with us, the peaceful car-free location, and the breathtaking panoramic views of Zurich. It’s great to hear that you also appreciated the scenic trekking options and the convenience of the shuttle buses. Your kind words mean a lot to our team, and we look forward to welcoming you back for another unforgettable stay. Warm regards, your Hotel UTO KULM Team
Dear ISHAN BUDDHIKA, Thank you so much for your wonderful feedback. We are thrilled that you enjoyed the unique experience of staying with us, the peaceful car-free location, and the breathtaking panoramic views of Zurich. It’s great to… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLoved the friendliness of the staff and the scenic views and location.
Preparations were underway for an event the following day where there were lights and music playing intermittently throughout the night making it difficult to combat the jet lag.
Dear Navneet, Thank you for your kind words about our team and the scenic location — we’re delighted you enjoyed them. We are truly sorry, however, that the event preparations disturbed your rest, especially while dealing with jet lag. Your feedback is very valuable, and we will take it into account to better balance event setup with the comfort of our overnight guests. We hope to have the pleasure of welcoming you back soon for a more restful experience. Kind regards, Hotel UTO KULM Team
Dear Navneet, Thank you for your kind words about our team and the scenic location — we’re delighted you enjoyed them. We are truly sorry, however, that the event preparations disturbed your rest, especially while dealing with jet lag. Y… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewWe couldn’t access the hotel by our car
Dear Mohammadreza, Thank you for your feedback. We are very sorry for the inconvenience you experienced in reaching our hotel. Please allow us to clarify: by law, private car access to the top of Uetliberg is not permitted, as it is a protected natural area. This regulation applies to everyone and is not a hotel rule. Most of our guests arrive comfortably with the Uetlibergbahn from Zurich, followed by a short walk, and we are always happy to assist with luggage transport if needed. We understand this can be unexpected and regret the trouble it caused you. We do hope you were still able to enjoy the unique nature and views, and we would be delighted to welcome you again for a smoother experience. Kind regards, Hotel UTO KULM Team
Dear Mohammadreza, Thank you for your feedback. We are very sorry for the inconvenience you experienced in reaching our hotel. Please allow us to clarify: by law, private car access to the top of Uetliberg is not permitted, as it is a pr… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewComfortable bed and pillow, huge clean room
We arrived quite late in the evening (around 22:00–23:00) after a stressful trip with two bus changes and a 10-minute walk through the forest to reach the hotel. Unfortunately, the welcome at reception made our arrival experience even more disappointing. When we entered, the receptionist was not at the desk and only came out from the back room after our second attempt to get his attention. His first words were, “You are for check-in??” — in a tone that felt annoyed and impatient, rather than welcoming. The combination of his body language, facial expression, and the way he spoke gave us the impression that we were an inconvenience rather than valued guests. After a long and tiring journey, this felt very unprofessional and unpleasant. The situation continued when he asked for my credit card. While I understand that hotels require this for security, the way it was explained — “If you break something, we will charge you” — was blunt and unfriendly. A professional receptionist should be able to explain such policies politely and reassuringly, ideally with a smile. The lack of courtesy and basic hospitality skills here was very disappointing, especially considering the price and reputation of the hotel. On a positive note, the room itself was spacious, with a comfortable bed and pillows, and a nice view over Zurich from the top. The lady at check-out the next morning was polite and professional, which helped improve the overall impression somewhat. In summary, while the room met our expectations, the check-in experience with the night receptionist was extremely unwelcoming and unprofessional. I truly hope the hotel management addresses this issue and provides proper training, as first impressions are crucial — and unfortunately, ours was very negative.
Dear Gyuldzhan, Thank you very much for taking the time to share your detailed feedback. We sincerely regret that your arrival experience at our hotel did not meet your expectations — especially after a long and tiring journey with multiple transfers. Please accept our apologies for the unwelcoming and unprofessional behavior you encountered at check-in. This is not the standard of hospitality we aim to offer, and we understand how important a warm and respectful welcome is — particularly after such a challenging trip. Your description of the interaction with our night receptionist is concerning, and we take your feedback very seriously. The tone, wording, and attitude you experienced do not reflect our values, and we will address this situation directly with the team. All staff, regardless of time of day, should treat every guest with courtesy, empathy, and professionalism. We will also review our training procedures to ensure that our team is better equipped to handle late arrivals in a more welcoming and guest-oriented manner. On a more positive note, we are glad to hear that you enjoyed your room and the view, and that your check-out experience was more in line with what you expected. Still, we fully recognize that first impressions matter — and yours was unfortunately far from what we strive to deliver. Thank you again for your valuable feedback. We hope you might consider giving us another chance in the future — and we would love the opportunity to provide a far better experience from the moment you arrive. Warm regards, Hotel UTO KULM Team
Dear Gyuldzhan, Thank you very much for taking the time to share your detailed feedback. We sincerely regret that your arrival experience at our hotel did not meet your expectations — especially after a long and tiring journey with multip… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewStaff friendly, helpful nothing was too much trouble. Had the spa to ourselves.
Not aware of how steep the walk from the station was.
Dear Elaine, Thank you very much for your kind feedback. We are delighted that you enjoyed your relaxing break, the spa, and the friendliness of our team. We understand that the walk from the station can be steep for some guests, and we appreciate your understanding. We look forward to welcoming you back for another enjoyable stay. Warm regards, your Hotel UTO KULM Team
Dear Elaine, Thank you very much for your kind feedback. We are delighted that you enjoyed your relaxing break, the spa, and the friendliness of our team. We understand that the walk from the station can be steep for some guests, and we… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewAmazing view, clean room and nice to have the sauna. Even if the trains were not working, it was easy to go there by bus, once figuring out which bus to take! We had the dinner in the hotel restaurant, with the 5 courses menu => Amazing
No air conditioning, only a fan on the ceiling.
Dear Kevin, Thank you very much for your kind feedback. We are delighted that you enjoyed the stunning views, the clean room, the sauna, and the 5-course dinner in our restaurant. We apologize for any inconvenience caused by the train service being unavailable and are glad that the bus option worked out once you figured out the route. Regarding the lack of air conditioning, we appreciate your understanding that our mountain location relies on natural ventilation, with ceiling fans provided for comfort. We look forward to welcoming you back tfor another relaxing stay. Warm regards, Hotel UTO KULM Team
Dear Kevin, Thank you very much for your kind feedback. We are delighted that you enjoyed the stunning views, the clean room, the sauna, and the 5-course dinner in our restaurant. We apologize for any inconvenience caused by the train s… Show more
Reviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe view of Zurich was ok.
The hotel did not mention in advance that the transport service was unavailable. We only received a standard email with directions, which would have been helpful had the shuttle been running. As a result, we had to walk uphill with our luggage and arrived just 15 minutes before check-in, feeling quite uncomfortable. We were then asked to wait outside until the exact check-in time. While we understand this is the policy, a bit of flexibility or consideration would have made a difference. For a 4-star hotel, the details felt somewhat lacking. The room offered only small coffee capsules, which were charged at 2 Swiss francs each, and no welcome touches were provided. The property itself was very quiet, with only a few guests during our stay. The one highlight was the view of Zurich from the mountain, which was truly beautiful. There is also a tower that enhances the view even more, although it requires an additional fee. Overall, while the scenery was memorable, the hotel experience itself did not live up to expectations.
Dear Mauricio Ezequiel, Thank you for taking the time to share your experience with us. While we are pleased to hear that you enjoyed the beautiful views over Zurich and the surrounding area, we are very sorry that other aspects of your stay did not meet your expectations. We would like to clarify regarding the shuttle service: it is mentioned on all booking platforms, our website, and in our pre-stay communication that our shuttle is exclusively for luggage and for guests with disabilities, as cars are not permitted on the Uetliberg, which is a car-free zone. The shuttle is available upon request from the Uetliberg train stop. We regret if this was not clear enough and will review our communication to make this information even easier to understand. We also take note of your feedback regarding the check-in process, in-room amenities, and the small details that make a stay more welcoming. Your comments help us improve our services and guest experience. We are grateful that you highlighted the scenery and the views, and we hope that despite the challenges, you were able to enjoy some memorable moments during your visit. Warm regards, Hotel UTO KULM Team
Dear Mauricio Ezequiel, Thank you for taking the time to share your experience with us. While we are pleased to hear that you enjoyed the beautiful views over Zurich and the surrounding area, we are very sorry that other aspects of your … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewPosition amazing The lunch was excellent and service staff at the restaurant friendly and helpful
The front desk staff unfriendly and unhelpful Our room was not cleaned on second day. Worst experience I have had and at a Swiss hotel.
Dear Steven, Thank you for your feedback. We are glad you enjoyed our location, lunch, and the friendliness of our restaurant team. We are truly sorry, however, for the shortcomings you experienced with our front desk service and housekeeping. This does not reflect our usual standards, and your comments have been shared with our team to ensure improvements. We regret that your stay did not meet expectations and appreciate your input to help us do better. Kind regards, Hotel UTO KULM Team
Dear Steven, Thank you for your feedback. We are glad you enjoyed our location, lunch, and the friendliness of our restaurant team. We are truly sorry, however, for the shortcomings you experienced with our front desk service and house… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewCompletely ANYTHING!!! It was not possible to get the hotel by car and taxi, and that is not written in the description so we discovered that only after booking, and hotel didn’t want to cancel prenotation and do refund. The administration doesn’t want to help to explain how to get to hotel (in instruction what they sent it was written ti take 1 bus, but by phone they told we need to change two buses, and anyone couldn’t explain us even the number of the bus and where it stops, administration speaks English very bad. We only lost out money and few hours of our time trying to get the hotel and in the end we were obliged to book another hotel because it was not possible to get to that one. Our weekend and staying in Zurich was destroyed 😭😭😭
Completely ANYTHING!!! It was not possible to get the hotel by car and taxi, and that is not written in the description so we discovered that only after booking, and hotel didn’t want to cancel prenotation and do refund. The administration doesn’t want to help to explain how to get to hotel (in instruction what they sent it was written ti take 1 bus, but by phone they told we need to change two buses, and anyone couldn’t explain us even the number of the bus and where it stops, administration speaks English very bad. We only lost out money and few hours of our time trying to get the hotel and in the end we were obliged to book another hotel because it was not possible to get to that one. Our weekend and staying in Zurich was destroyed 😭😭😭
Dear Olena, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel UTO KULM Team
Dear Olena, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewAbsolutely stunning hotel
Dear Nicola, Thank you so much for your exceptional review. We are thrilled to hear that you found our hotel absolutely stunning. Your kind words mean a lot to us. We look forward to welcoming you back soon. Warm regards, Hotel UTO KULM Team
Dear Nicola, Thank you so much for your exceptional review. We are thrilled to hear that you found our hotel absolutely stunning. Your kind words mean a lot to us. We look forward to welcoming you back soon. Warm regards, Hotel UTO KUL… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe view and toiletries products
Free car the Hotel is vary far frome the public parking when you're carrying your luggage
Dear Busaoud, Thank you very much for your feedback. We are delighted to hear that you enjoyed the view and our toiletries. We understand that the distance to the public parking can be inconvenient, especially when carrying luggage, and we apologize for any discomfort this may have caused. Your comments are valuable to us and will help improve our services. We hope to welcome you again soon. Warm regards, Hotel UTO KULM Team
Dear Busaoud, Thank you very much for your feedback. We are delighted to hear that you enjoyed the view and our toiletries. We understand that the distance to the public parking can be inconvenient, especially when carrying luggage, an… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewNothing
They way to get there is too hard for luggage and they are not helping to carry you and your luggage, there is a lot of flying bugs you will not open the window it was the worse choice
Dear Mutaz, Thank you for sharing your experience. We are sorry to hear that the access to our hotel was difficult, especially with luggage, and that you felt unsupported in this regard. We also regret the inconvenience caused by the presence of flying insects. Your feedback is important to us, and we will look into ways to improve both our guest assistance and comfort. We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Hotel UTO KULM Team
Dear Mutaz, Thank you for sharing your experience. We are sorry to hear that the access to our hotel was difficult, especially with luggage, and that you felt unsupported in this regard. We also regret the inconvenience caused by the pre… Show more