Comentários de Hotel UTO KULM car-free hideaway in Zurich 4 estrelas

Dear Denise, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had during your stay. It is clear that several aspects of your visit did not meet your expectations, from the room and amenities to the transportation challenges and service you encountered. We are particularly concerned about the difficulties you faced with your early-morning transfer. This is not the level of service we strive to provide, and we deeply regret the stress and inconvenience caused by the situation. Your comments regarding the hotel facilities, restaurant, and overall guest experience have been shared with our team to ensure that improvements are made. We understand how important your last days in Europe were, and it is truly regrettable that we fell short. Please be assured that your feedback will help us address these issues and prevent similar situations in the future. Thank you again for your candid feedback, and we hope to have the opportunity to restore your trust in the future. Kind regards, Hotel UTO KULM Team

Dear Denise, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had during your stay. It is clear that several aspects of your visit did not meet your expectations, from the … Mostrar mais

Dear Fatima Ferreira, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the beautiful view and our breakfast offerings. We’re truly sorry to hear that your stay did not meet your expectations, particularly in terms of accessibility and room allocation. While our unique location at the top of Zurich offers stunning natural surroundings, we understand that the uphill walk — especially with luggage and during the current public transport disruption — can be challenging. We always aim to communicate this clearly in our booking confirmations and on our website, and we regret if this information was not as visible as it should have been. Regarding your room assignment, we sincerely apologize for any confusion. Room preferences (such as bed type) are always noted and accommodated whenever possible, but during high occupancy periods, it can sometimes be difficult to guarantee every request. That said, you should always feel welcome to raise such concerns with our front desk, and we’re sorry if our response fell short of being helpful or solution-oriented in your case. We appreciate your feedback and will use it to improve our communication and service. We hope you’ll consider giving us another opportunity in the future, perhaps under better circumstances. Warm regards, Hotel UTO KULM Team

Dear Fatima Ferreira, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the beautiful view and our breakfast offerings. We’re truly sorry to hear that your stay did not meet your expectations, … Mostrar mais

Dear Paula, Thank you so much for your wonderful review. We’re thrilled to hear that your stay was breathtaking and that you enjoyed the spectacular views, spacious and clean accommodations, and the helpfulness of our team. It means a lot to us to know that everything was perfect during your visit. We hope to have the pleasure of welcoming you back again soon. Yours sincerely, Hotel UTO KULM Team

Dear Paula, Thank you so much for your wonderful review. We’re thrilled to hear that your stay was breathtaking and that you enjoyed the spectacular views, spacious and clean accommodations, and the helpfulness of our team. It means a lot… Mostrar mais

Good morning, Thank you for your feedback. We are glad to hear that you enjoyed the perfect view of Zurich during your stay. However, we apologize for the inconvenience regarding the cleanliness and towel change. This is certainly not the standard we strive to maintain, and we will address this with our housekeeping team to ensure a more consistent experience for future guests. We hope to welcome you back and provide you with a more seamless stay next time. Best regards, Hotel UTO KULM Team

Good morning, Thank you for your feedback. We are glad to hear that you enjoyed the perfect view of Zurich during your stay. However, we apologize for the inconvenience regarding the cleanliness and towel change. This is certainly not t… Mostrar mais

Dear Edite We appreciate that you took the time to leave a review about your recent stay with us. We would like to thank you for the exceptional score and comments about the cleanliness and comfort of the bed. We aim to provide the best service and we are commited to make every guests stay truly unique. Do not hesitate to contact us again for a future stay. We would be delighted to welcome you again. Yours sincerely, Hotel UTO KULM Team

Dear Edite We appreciate that you took the time to leave a review about your recent stay with us. We would like to thank you for the exceptional score and comments about the cleanliness and comfort of the bed. We aim to provide the best … Mostrar mais

Dear Marcio Cesar, Thank you for your kind words. We are thrilled to hear that you enjoyed the beautiful location and the stunning view of Zurich. We understand that the walk up can be challenging due to the elevation, but we hope it was worth it for the breathtaking surroundings. We appreciate your feedback and hope to welcome you again for another memorable stay. Yours sincerely, Hotel UTO KULM Team

Dear Marcio Cesar, Thank you for your kind words. We are thrilled to hear that you enjoyed the beautiful location and the stunning view of Zurich. We understand that the walk up can be challenging due to the elevation, but we hope it wa… Mostrar mais

Dear viola, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel UTO KULM Team

Dear viola, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's a… Mostrar mais

Dear Eliana, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the stunning views, beautiful mountain scenery, and our convenient location. It’s wonderful to know that you found our facilities to your satisfaction and appreciated our luggage collection service from the station. We are, however, truly sorry that your first night was disrupted by noise from another guest room. We regret that our initial response did not meet your expectations and required you to address the issue in person. We’re glad that our receptionist was able to resolve the situation, but we understand how important it is to act promptly to ensure our guests’ comfort. Please rest assured that we are taking your feedback seriously and will use it to improve our training and responsiveness in similar situations. We hope to welcome you again in the future. Yours sincerely, Hotel UTO KULM Team

Dear Eliana, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the stunning views, beautiful mountain scenery, and our convenient location. It’s wonderful to know that you found our… Mostrar mais

Dear Hugo, Thank you for your wonderful feedback. We are pleased to hear that you found our hotel a paradise and that our team was friendly and attentive. It’s also great to know that you enjoyed the spacious and comfortable accommodations. We appreciate your positive comments and look forward to welcoming you back in the future. Yours sincerely, Hotel UTO KULM Team

Dear Hugo, Thank you for your wonderful feedback. We are pleased to hear that you found our hotel a paradise and that our team was friendly and attentive. It’s also great to know that you enjoyed the spacious and comfortable accommodatio… Mostrar mais

Caro Rui Muito obrigado pelo seu gentil comentário! Ficamos muito felizes em saber que apreciou o ambiente e o nosso local único. Agradecemos também o seu elogio à nossa recepcionista – com prazer transmitiremos esse reconhecimento à colega. Esperamos recebê-lo novamente em breve no topo de Zurique! Sonnige Grüsse vom Uetliberg A sua equipa do UTO KULM

Caro Rui Muito obrigado pelo seu gentil comentário! Ficamos muito felizes em saber que apreciou o ambiente e o nosso local único. Agradecemos também o seu elogio à nossa recepcionista – com prazer transmitiremos esse reconhecimento à cole… Mostrar mais