Reviews of Hotel Valaisia Crans Montana, a Faern Collection Resort 4 stars
Route de Vermala 10-12, 3963 Crans-Montana, Switzerland
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Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewRoom was good like the photos, cozy. Good location near to everything.
Parking were so full and so tight especially the underground. Breakfast was disappointing we went there and everything was finished and it wasn’t even the time they close, the tables were all unclean.
Dear Madam, Thank you for taking the time to share your feedback following your stay at the Hotel Valaisia. We are delighted to hear that you enjoyed the comfort of your room, which met your expectations, as well as our central location, which is convenient for making the most of Crans-Montana. We sincerely regret that your breakfast experience was not up to standard, and we apologize for this. Your comments regarding the availability of products and the cleanliness of the tables have been passed on to our catering team to prevent this from happening again. Regarding parking, we are aware that spaces can be tight during busy periods, particularly in our underground garage, and we are working to improve access management. We hope to have the pleasure of welcoming you back for an even more enjoyable stay. Best regards,
Dear Madam, Thank you for taking the time to share your feedback following your stay at the Hotel Valaisia. We are delighted to hear that you enjoyed the comfort of your room, which met your expectations, as well as our central location, … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewroom was great - the balcony gave us a tremendous view of the mountains etc separate shower was very good as well
the exterior of the hotel was not outstanding but this was made up for by the great room - restaurant food choice was not very extensive but again ok
Dear Sir, Thank you very much for your kind feedback and for choosing Hôtel Valaisia for your stay in Crans-Montana. We’re delighted to hear that you enjoyed the beautiful view from your balcony and that the room and separate shower met your expectations. The mountain scenery is indeed one of our greatest assets, and we’re glad you were able to fully appreciate it! We also take note of your comments regarding the hotel’s exterior and restaurant. While the building may not reflect the charm of the interior, we’re happy that the food selection and comfort helped balance the overall experience. It was a pleasure having you with us, and we hope to welcome you back soon for another enjoyable stay in the mountains. Warm regards,
Dear Sir, Thank you very much for your kind feedback and for choosing Hôtel Valaisia for your stay in Crans-Montana. We’re delighted to hear that you enjoyed the beautiful view from your balcony and that the room and separate shower met y… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewAll excellent
Dear Sir, Thank you very much for your wonderful review and perfect scores! We are thrilled to hear that everything was excellent during your stay with us. Your kind words truly motivate our team to keep delivering the best experience possible. We look forward to welcoming you back to Hotel Valaisia in the near future! Best regards, The Hotel Valaisia Team
Dear Sir, Thank you very much for your wonderful review and perfect scores! We are thrilled to hear that everything was excellent during your stay with us. Your kind words truly motivate our team to keep delivering the best experience pos… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe swimming pool is great
Dear Madam, Thank you very much for your wonderful review and perfect scores! We’re delighted to hear that you especially enjoyed our swimming pool. It’s great to know it contributed to making your stay enjoyable. We look forward to welcoming you back to Hotel Valaisia soon! Best regards, The Hotel Valaisia Team
Dear Madam, Thank you very much for your wonderful review and perfect scores! We’re delighted to hear that you especially enjoyed our swimming pool. It’s great to know it contributed to making your stay enjoyable. We look forward to wel… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation is good- staff friendly- breakfast was just very basic - not a big variety- no soya or lactose free products seen -
I did expect the floor to be clean when we checked in- the material is a wood looking material (so dirt is not so visible ) - but the dirt in the corners got never removed- not to mention the staircases inside the building ( which had some kind of a carpet which was really filthy
Thank you for taking the time to share your experience at Hotel Valaisia. We are glad to hear that you appreciated our location and the friendliness of our staff. However, we are sorry to learn that some aspects. Your feedback is very important to us. Regarding the lack of lactose-free and soy-free options, we will also look into expanding our breakfast offerings to better accommodate all our guests. We would be happy to welcome you again to provide a fully satisfying experience. Best regards, The Hotel Valaisia Team
Thank you for taking the time to share your experience at Hotel Valaisia. We are glad to hear that you appreciated our location and the friendliness of our staff. However, we are sorry to learn that some aspects. Your feedback is very impo… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewGreat location close to town and restaurants, lovely spa, really welcoming staff, good size and clean rooms, nice breakfast.
No toiletries apart from shower gel (would have expected at least shower cap and/or body cream, cotton wool etc). Bar often not open in early evening, meaning had to use pool bar with much more limited selection. Children asked to leave spa at 6.30pm, even if no-one else in the spa.
Dear Charlotte, Thank you for your feedback regarding your stay at our hotel Valaisia. We are delighted to hear that you enjoyed our convenient location near the city center and appreciated the friendliness of our staff. Regarding your comments about the toiletries, as part of our sustainability efforts, we do not place extra toiletries in the room by default. However, they are available upon request at the front desk. This information can also be found by scanning the QR code in your room, which gives access to our digital guest directory. The bar is open daily, either indoors or outdoors depending on the weather. We hope to have the pleasure of welcoming you back soon. Paul A. Operations Manager
Dear Charlotte, Thank you for your feedback regarding your stay at our hotel Valaisia. We are delighted to hear that you enjoyed our convenient location near the city center and appreciated the friendliness of our staff. Regarding your c… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe views from this hotel are spectacular. It is slightly higher up the mountain in Montana but happily there is an escalator that travels between the village and the hotel. Bus stop and access to cable cars is also right outside hotel entrance. It is well worth being higher than the village for the views, trust me! The staff were excellent and the rooms are stylishly decorated and very clean.
The air con really wasnt great, but the outside temperature at night in summer isnt overly hot anyway due to the altitude of Crans-Montana.
Dear Madam, Many thanks for your glowing review! We are delighted that you enjoyed the spectacular views from the Hotel Valaisia and our privileged location above the village of Crans-Montana. The escalator and proximity to transport links are indeed practical assets that we are delighted to be able to offer our guests. We are also very touched by your compliments on our staff, decoration and room cleanliness - your satisfaction is our greatest reward. We take note of your comment about the air conditioning. Because of our altitude, nights are generally pleasant, but we will look into ways of improving the comfort of our rooms. We look forward to welcoming you back to Crans-Montana! Yours sincerely, The Hotel Valaisia team
Dear Madam, Many thanks for your glowing review! We are delighted that you enjoyed the spectacular views from the Hotel Valaisia and our privileged location above the village of Crans-Montana. The escalator and proximity to transport link… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewWe had a truly worst ever experience as a family of 3 arrived to a hotel reception to take a key and a group of 10 adult man arrived from Netherlands by cars as an organized tour aggressed us brutally. They were against we take a key (though we were there before them and there was only one overwhelmed receptionist). My husband calmly said that we were here already, we just need to take a key as we checked in and they started to shout back aggressively in there language, called him a cowboy for his hat and acted brutally and ugly. We sent a message after entering the room to the hotel team about a situation , they agreed that this is not appropriate but took NO action towards the group, so next day walking to the breakfast my husband was getting again their toxic comments. Looks like a prison image from movies - I do not know if this group came directly from thier with such behavior. We were not comfortable moving around the hotel with a child during our stay, felt unsafe and humiliated. With an understanding that hotel team can not know the culture level of guests arriving, this is absolutely thier responsibility to proactively react at the spot on the agressive behavior, as well as explain the aggressive groups how they shall behave on the management level - as aggressing for no reason a local family with a 3yo is absolutely a no go.
Thank you for taking the time to share your feedback. First and foremost, we would like to sincerely apologize for the distressing experience you and your family encountered during your stay with us. This is absolutely not the kind of environment we aim to provide at our hotel. Again, please accept our heartfelt apologies for the experience you had. We thank you for bringing this matter to our attention. Kind regards,
Thank you for taking the time to share your feedback. First and foremost, we would like to sincerely apologize for the distressing experience you and your family encountered during your stay with us. This is absolutely not the kind of envi… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewAmazing staff, comfortable rooms , beautiful spa and outdoor pool
Dear Danilo, Thank you very much for your comment! We are delighted that you enjoyed our team, the comfort of our rooms, as well as our spa and outdoor pool. Your compliments mean a lot to us and encourage us to continue to offer you the best possible service. We look forward to welcoming you back soon! Warm regards, Tatiana from the reception
Dear Danilo, Thank you very much for your comment! We are delighted that you enjoyed our team, the comfort of our rooms, as well as our spa and outdoor pool. Your compliments mean a lot to us and encourage us to continue to offer you the b… Show more
Reviewed: 5 July 2025 · Stayed in April 2025
Verified reviewSuper friendly staff at the welcome desk, lovely room, comfortable beds, great location. Good variety for breakfast. Very good value for money.
Dear Madam, Thank you so much for your lovely message! We're delighted to hear that you enjoyed your stay with us from the warm welcome at the front desk to the comfort of your room and the variety at breakfast. Your kind words truly mean a lot to our team, and we're especially happy to know that you found your experience to be great value for money. We hope to have the pleasure of welcoming you back very soon! Warm regards,
Dear Madam, Thank you so much for your lovely message! We're delighted to hear that you enjoyed your stay with us from the warm welcome at the front desk to the comfort of your room and the variety at breakfast. Your kind words trul… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe view
The rooms are small , beds are tiny , the bed sheets were very rough , our toilet had no towels , soap ran out after the first wash , no amenities . The hotel is too expensive for the standards it offered !
Dear Madam Thank you for taking the time to share your experience. We are pleased that you enjoyed the view, but we are very sorry to hear that other aspects of your stay fell short of your expectations. We take your comments about room comfort, bed linen, bathroom facilities and value for money very seriously. Your feedback has been passed on to our teams so that measures can be taken to improve these points. We would be delighted to welcome you back to the hotel. The entire Valaisia team
Dear Madam Thank you for taking the time to share your experience. We are pleased that you enjoyed the view, but we are very sorry to hear that other aspects of your stay fell short of your expectations. We take your comments about room c… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewLocation close to resort centre. Staff were very friendly and helpful. Rooms clean. Pools were lovely with great whirlpool and jacuzzi.
Breakfast choice limited.
Dear Madam Thank you for taking the time to share your experience. We are delighted that you enjoyed our central location, the cleanliness of our rooms, the quality of our pools and the friendliness of our team. Your compliments mean a lot to us! We also take good note of your comment about the choice at breakfast. We are constantly working to improve our services, and your feedback is very useful to us. We look forward to welcoming you back soon, The Valaisia Hotel team
Dear Madam Thank you for taking the time to share your experience. We are delighted that you enjoyed our central location, the cleanliness of our rooms, the quality of our pools and the friendliness of our team. Your compliments mean a lot… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewNothing
Bad facilities, dirty, poor quality breakfast, staff is not trained, rude, disappointing
Dear Nozima, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. Cleanliness, comfort, and warm service are priorities for us, and we regret that we fell short during your stay. Please know that your comments have been shared with the relevant teams to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to offer you a much better experience in the future. The Management
Dear Nozima, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. Cleanliness, comfort, and warm service are priorities for us, and we regret that we fell short dur… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewI loved the decor of this hotel, it was modern but also comfortable. Our room had a beautiful view of the mountains. The wellness area was very relaxing and was great after a day of hiking. Due to the location of the hotel we could directly go hiking or go into the town of Crans Montana.
Thank you so much for your lovely feedback, Muehlheim! We’re thrilled that you enjoyed the modern yet comfortable decor, the mountain views from your room, and the relaxing wellness area — especially after a day of hiking. Our location is indeed ideal for combining nature and access to the heart of Crans-Montana, and we’re so glad you made the most of it. We’d be delighted to welcome you back to Hôtel Valaisia on your next visit! The Management
Thank you so much for your lovely feedback, Muehlheim! We’re thrilled that you enjoyed the modern yet comfortable decor, the mountain views from your room, and the relaxing wellness area — especially after a day of hiking. Our location is i… Show more