Reviews of Hotel-Restaurant Valrose 4 stars
Place de la Gare, 2, Rougemont, 1659 Gstaad, Switzerland
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Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewStaff (super super nice) and breakfast (delicious)
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 February 2025 · Stayed in January 2025
Verified reviewPerfect location, right next to Rougemont station. Comfortable, with very friendly staff. Fabulous chocolate treat on arrival. Issue with television Internet access was sorted with a room change (not sure what would have happened if there hadn't been a spare room). Great Italian restaurant in the village a few minutes walk away.
Breakfast was OK, but a bit disappointing given the level of dining cuisine at the hotel. Internet access for the smart TV wasn't working and the safe had been left locked open - presumably previous occupants had not reported an issue, but as there are not many rooms it would have been nice if such things could be checked by staff.
Dear Mrs Kathryn, Thank you for sharing your feedback. We are pleased that the location of the hotel, the proximity to Rougemont station, and the warm welcome from our team contributed to making your stay enjoyable. However, we apologize for the issues you encountered, particularly with the television’s internet connection and the safe being left open. Please be assured that we will strengthen our room inspection procedures to ensure better control of the amenities before guests' arrival. We hopw to see ou soon. Valrose Team
Dear Mrs Kathryn, Thank you for sharing your feedback. We are pleased that the location of the hotel, the proximity to Rougemont station, and the warm welcome from our team contributed to making your stay enjoyable. However, we apologize … Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewReviewed: 1 October 2024 · Stayed in August 2024
Verified reviewReviewed: 20 August 2024 · Stayed in August 2024
Verified reviewNice traditional interior
It was right at the railway track, pretty noisy
Dear Mrs Iris Thank you for taking the time to tell us about your experience. We look forward to welcoming you back. Valrose Team
Reviewed: 11 August 2024 · Stayed in August 2024
Verified reviewReviewed: 26 July 2024 · Stayed in July 2024
Verified reviewA very nice hotel, comfortable and clean. Very well positioned, 1 minute to the train station.
Breakfast options are quite limited and not inclusive. You have to pay extra for eggs, pancakes, and several other items. The only complimentary options are fruits, bread, cheese, and some meat. The hotel does not accommodate requests for people with allergies or dietary restrictions. The customer service lacks empathy and is very poor. This was our third year visiting, but after how poorly we were treated at breakfast when I requested suitable options for a pregnant woman (pasteurized dairy products, no raw meat, and no sugar), we will definitely not return. I was told they don't accommodate breakfast for people with "special needs". The staff pretends to be nice but never offers solutions or asks how they can help. Very disappointing, especially since the hotel is beautifully designed and well-located.
Reviewed: 7 July 2024 · Stayed in July 2024
Verified reviewCute hotel, with nice wooden panels and alpine style. Food was very nice and the staff kind
LITERALLY at the train station and next to a road so it is very noisy. For almost 400 bucks a night I expect my breakfast to include something more that cereal, bread and cheese, honestly having to pay almost 10CHF extra for eggs it’s ridiculous and the reason we will not come back. We also needed something ironed and of course were charged for it cause they don’t give you irons, it was badly done and had to give it back to have it ironed again. Place is cute but not even close to being worth the prices they charge. 26CHF for cold tomato soup (gazpacho)! Too bad as we were very excited about this little place
Dear Mrs Natalia. Thank you for your feedback, all comments are good for our improvement. We wish you a pleasant time in Switzerland. Yours sincerely Valrose team
Reviewed: 19 February 2024 · Stayed in February 2024
Verified reviewGood location - small boutique hotel - excellent and hospitable
Dear Madeleine, Thank you very much for your feedback and for staying with us. Wishing you a lovely day and hope to welcoming you back soon. Kind regards, Charles WILLEMIN Front Office Manager
Reviewed: 18 February 2024 · Stayed in February 2024
Verified reviewDear Julia, Thank you for your feedback regarding your experience at the Valrose. We are sorry to hear that you found the room too small. For your next stay, we do recommend you to book a more spacious category called Prestige room. Late check-out is subject to availability and please ensure that our staff have tried to accommodate your late check-out request wherever possible and free of charge until 1:30pm instead of 11:00am. We will be happy to assist you to plan your next booking in advance, so that we can meet your needs as expected. Kind regards, Charles Front Office Manager
Dear Julia, Thank you for your feedback regarding your experience at the Valrose. We are sorry to hear that you found the room too small. For your next stay, we do recommend you to book a more spacious category called Prestige room. Lat… Show more
Reviewed: 22 January 2024 · Stayed in January 2024
Verified reviewVery comfortable, nice lobby/bar and cafe. Excellent breakfast
Dear Mrs. Christy, Thank you very much for taking the time to write your comment. We are delighted to hear that you enjoyed your stay at Valrose. Looking forward to welcoming you back in a near future, we remain at your entire disposal. Kind regards, Charles WILLEMIN Front Office Manager
Dear Mrs. Christy, Thank you very much for taking the time to write your comment. We are delighted to hear that you enjoyed your stay at Valrose. Looking forward to welcoming you back in a near future, we remain at your entire disposa… Show more
Reviewed: 19 November 2023 · Stayed in November 2023
Verified reviewMostly everything. The room is clean and comfortable. The staff is nice and polite. The food at the gastronomic restaurant is sublime.
The choices for breakfast could be improved.
Dear Xyrel, Thank you very much for your review. It has been a pleasure to have you at the Hotel-Restaurant Valrose. We do regret to read your disappointment regarding the breakfast buffet. For your next visit, we suggest our “à la carte” breakfast menu for extra options. Wishing you a lovely day, Kind regards, Charles WILLEMIN Front Office Manager
Dear Xyrel, Thank you very much for your review. It has been a pleasure to have you at the Hotel-Restaurant Valrose. We do regret to read your disappointment regarding the breakfast buffet. For your next visit, we suggest our “à la cart… Show more
Reviewed: 31 August 2023 · Stayed in August 2023
Verified reviewReviewed: 19 August 2023 · Stayed in July 2023
Verified reviewReviewed: 5 July 2023 · Stayed in June 2023
Verified reviewThe bathroom was newly refurbished, very stylish and very practical at the same time. There were 2 restaurants to choose from. Both had really excellent menus ; we both had truly excellent steaks.
Noise from delivery or disposal in the middle of the night —- should not be necessary The hotel is next to the village railway station — great for us but might not suit everyone. The trains are quiet.
Thank you very much for your comment on your stay at the Valrose. We are happy to read that you enjoyed your time and look forward to welcoming you again. Kind regards, Sabine Carcenat Hotel Manager
Reviewed: 24 November 2022 · Stayed in November 2022
Verified reviewReviewed: 1 November 2022 · Stayed in October 2022
Verified reviewReviewed: 30 September 2022 · Stayed in August 2022
Verified reviewElegant hotel, few minutes away from Gstaad. Top room, excellent groove and squeaky clean. Breakfast was outstanding in quality and good in variety
Parking place is not directly in front of the hotel, probably a 2-3 minutes walk. No issue under good weather, under rain (which we didn't have) possibly a bit unconfortable. It is possible to briefly park in front of the hotel to load/unload, though.
Thank you very much for sharing your experience at our hotel. We are happy that you enjoyed your time in Rougemont and look forward to welcoming you again. Best regards, Sabine Carcenat Hotel Manager
Reviewed: 15 September 2022 · Stayed in September 2022
Verified reviewgreat view, great bed, beautiful hotel.
it is right on a train track. not just near it, right next to it. Not exactly the peaceful not in the Swiss alps
Dear Christopher, Thank you for your comment and your recent visit to the Valrose. We are pleased to read that you liked the atmosphere of our hotel. Indeed, our hotel is located next to the Rougemont train station as historically the building was the bistrot of the village. It can be a little noisy at night but, as you have certainly noticed, when the windows are closed, the noise is very limited. For your next visit, we will be happy to allocate you a room on the village side. These are less exposed to noise. With our best regards, Sabine Carcenat Hotel Manager
Dear Christopher, Thank you for your comment and your recent visit to the Valrose. We are pleased to read that you liked the atmosphere of our hotel. Indeed, our hotel is located next to the Rougemont train station as historically the buil… Show more