9.6

Reviews of Via stenna

Via stenna, 7017 Flims, Switzerland

  • Abi

    Reviewed: 9 April 2025 · Stayed in March 2025

    Verified review

    The location was fantastic but the apartment was quite dark and the sofa doesn’t work next to the tv so we moved it to face the tv, which was so much better. The floor where then sofa had been was quite dirty and clearly hadn’t been cleaned for some time.

  • Humza

    Reviewed: 13 February 2025 · Stayed in February 2025

    Verified review
  • Celeste

    Reviewed: 11 February 2024 · Stayed in February 2024

    Verified review

    The apartment was very comfortable, very very clean and well serviced. Location of the Stenna apartments in unbeatable, right off the skilifts. Parking is very easy, and the ski room is super easly accessible. Very very good value for money

    (Personal preference) pillows were too fluffy. Overall the instruction of the host were very detailed however the time expiration of the safe code with a 75 chf extra charge to generate a new code was adding a bit of anxiety. In any case, host were extremely nice and the value for money of the stay was great

    Property response:

    thanks for the rating. A few additional pillows were left in the wardrobe for anyone who prefers a bit of a stuffed/ hard pillows.

    Via stenna
    7 March 2024
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  • Carlos

    Reviewed: 8 January 2024 · Stayed in January 2024

    Verified review

    Location, and modern apartment

    Property response:

    thank you

    Via stenna
    8 January 2024
  • Markus

    Reviewed: 3 January 2024 · Stayed in January 2024

    Verified review
  • Marco

    Reviewed: 28 December 2023 · Stayed in December 2023

    Verified review

    Apartment in a great location and clean

    The check in process was very convoluted and confusing (the host didn't answer my calls at first) - at a certain point I thought the apartment didn't exist and called booking for clarifications.

    Property response:

    Dear Marco, we only promise a clean, nice apartment which guests feel like home. no extras. we provided all the necessary information via instructions in booking.com messages. we expect guests to read and understand the instructions, so they comfortably enjoy their stay. if there are any issues with access to the property, we help. But in your case, you worry too much and keep calling us, messaging us, in spite we try to help and assure that your money is safe with booking.com and answer all your questions. I hope you understand the difference between a hosted property and a hotel with a front desk. rating here is very unfair.

    Dear Marco, we only promise a clean, nice apartment which guests feel like home. no extras. we provided all the necessary information via instructions in booking.com messages. we expect guests to read and understand the instructions, so the… Show more

    Via stenna
    29 December 2023
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  • Kamaljit

    Reviewed: 8 May 2023 · Stayed in April 2023

    Verified review

    Very clean, well equipped with all cleaning essentials provided. fantastic location!

  • Charlie

    Reviewed: 12 April 2023 · Stayed in April 2023

    Verified review

    location nice host / hospitality

    sofa bed is too saggy , quilt is small.

  • Tommi

    Reviewed: 8 March 2023 · Stayed in March 2023

    Verified review
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  • Weiwei

    Reviewed: 4 January 2023 · Stayed in December 2022

    Verified review

    everything

    Pillow

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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