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Reviews of Backstage Hotel Serviced Apartments 4 stars

Oberdorfstrasse 134, 3920 Zermatt, Switzerland

#103 of 494 hotels in Zermatt

Guests' Choice

Review score

Based on 103 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.1

  • Facilities

    9.5

  • Staff

    9.5

  • Value for money

    8.7

  • Free WiFi

    9.5

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Showing 1 – 25

  • Reviewed: 24 August 2025

    10
    Amazing stay for family!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Matterhorn View
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    The apartment was amazing for our family of 5! So much room for us to have our own space, and also relax/ stretch after a long day of hiking. If I had to suggest anything for future people, the apartment is just to the right of the 22 Summit Hotel (cave entrance) in Zermatt, just call the contact # prior to entering. Such an amazing stay, highly recommend!

    Stayed in August 2025

  • Reviewed: 22 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment with Matterhorn View
    • Stayed 2 nights
    • Submitted via mobile

    That i had to go back home :)

    Amazing apartment. Great view to matterhorn Thecstaff are really great,helpfull and doing their best to help and make your stay enjoyable . Therre is a pool and a jacuzzi with amazong view , you dontcneed morecthan this to finish a day of hiking

    Stayed in August 2025

  • Reviewed: 16 August 2025

    9.0
    Great apartment, breakfast and staff
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment with Matterhorn View
    • Stayed 4 nights
    • Submitted via mobile

    A bit of a walk to the main area of Zermatt.

    We stayed in the hotel apartments and it was great. The views of the Matterhorn were amazing, the breakfast great and welcome by Daniel fantastic.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Duplex Two-Bedroom Apartment with Matterhorn View and Roof Terrace
    • Stayed 3 nights

    The view was amazing and the apartment was spacious and clean. Staff was super helpful. The pool and spa area were very appreciated at the end of a long day exploring the area.

    Stayed in August 2025

  • Reviewed: 17 June 2025

    10
    Fabulous, would stay again
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment with Matterhorn View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing, only wish we could have had a longer stay!

    Big and clean property, very close to ski lift to Matterhorn. Carmen and the ladies at reception were fantastic, and checked on us for the whole duration. Highly appreciated the hospitality! Kids enjoyed it thoroughly. However will need to call the reception number as the entrance to the apartment is via the tunnel, and you need a key tag to access the lift, so best to arrange with the team for pick up from the train station.

    Stayed in June 2025

  • Reviewed: 17 June 2025

    10
    Huge and very relaxing
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Garden
    • Stayed 1 night
    • Submitted via mobile

    Beds a little firm, there were plenty of towels and pillows and very nice to have a kitchen to save some money on meals

    Great location with view of the Matterhorn, green room has access to the pool and spa area very easily

    Stayed in June 2025

  • Reviewed: 15 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment with Matterhorn View
    • Stayed 3 nights
    • Submitted via mobile

    The beautiful view and the nice set-up

    Stayed in June 2025

  • Reviewed: 16 May 2025

    10
    Absolutely amazing and quaint experience with incredible views of the Matterhorn.
    • Leisure trip
    • Couple
    • Duplex Two-Bedroom Apartment with Matterhorn View and Roof Terrace
    • Stayed 2 nights
    • Submitted via mobile

    It was very quaint and the views of the Matterhorn was spectacular!!! Daniel and his Team was top notch and went above and beyond to ensure our stay was enjoyable.

    Stayed in May 2025

  • Reviewed: 13 May 2025

    10
    Great apartment, excellent staff and amazing views
    • Leisure trip
    • Family with young children
    • Duplex Two-Bedroom Apartment with Matterhorn View and Roof Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Could have done with another shower

    Great location and beautiful views

    Stayed in May 2025

  • Reviewed: 3 May 2025

    10
    More than the best!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Garden
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Spacious and clean rooms. The pool is heated in the garden, and it is rare to find such a luxurious accommodation where you can enjoy the view of the Matterhorn while bathing in the pool. The kids loved it.

    Stayed in May 2025

  • Reviewed: 27 April 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment with Matterhorn View
    • Stayed 3 nights

    We were caught in a snow storm and Zermatt was cut off from outside. There was no electricity for one and half days. But the hotel took really good care of us, provided food and drinks, charging place... let us stay for one extra night. We have to thank Daniel, who went out his ways to make our stay as comfortable as possible. We would definitely like to come again.

    Stayed in April 2025

  • Reviewed: 24 April 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Garden
    • Stayed 2 nights
    • Submitted via mobile

    Everything offered by the host.Thank you for a remarkable 2 nights stay.

    Stayed in April 2025

  • Reviewed: 13 April 2025

    10
    Had a great time skiing and enjoying the village
    • Leisure trip
    • Group
    • Two-Bedroom Apartment with Garden
    • Stayed 4 nights
    • Submitted via mobile

    An incredible location and space!

    Stayed in April 2025

  • Reviewed: 20 February 2025

    8.0
    Great views and space
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Matterhorn View
    • Stayed 4 nights
    • Submitted via mobile

    Bit of confusion on the first day around location, ski rentals and connection to the main hotel. Not close to main lifts but easy to access the Matterhorn Express. Pool not working. If you needed hotel amenities, it’s not your place.

    Spacious layout good for families. Lovely view. Hot tub and sauna were much appreciated. Responsive staff.

    Stayed in February 2025

  • Reviewed: 6 February 2025

    9.0
    Fantastic place to stay, lovely staff and views of Matterhorn
    • Leisure trip
    • Group
    • Duplex Two-Bedroom Apartment with Matterhorn View and Roof Terrace
    • Stayed 2 nights

    I booked for 5 people, only 4 came so that made it expensive (€3500.00 for 2 nights) though I am not sure anybody could have slept in the bunker room upstairs, it was hard to access by ladder. The apartment was cold, when the sun was not out in the mornings and mobile heaters were used.

    The location was amazing, half way from town to glacier lift, the pick up and collection of luggage to the hotel was great and much appreciated, the staff were lovely and the breakfast was suffice. The checkout time of 11.00am was early.

    Stayed in February 2025

  • Reviewed: 15 January 2025

    10
    Great stay and experience
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Matterhorn View
    • Stayed 10 nights
    • Submitted via mobile

    Location, view, fire place, staff and hot tub

    Amazing property and view of the Matterhorn. Hot tub and fireplace and staff were amazing. My husband had been injured whilst skiing and they went above and beyond to make sure he was comfortable and had everything extra he needed. The host was on call all the time and assisted us with any extra requests and it was a pleasure staying there.

    Stayed in January 2025

  • Reviewed: 26 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Duplex Two-Bedroom Apartment with Matterhorn View and Roof Terrace
    • Stayed 7 nights
    • Submitted via mobile

    Expensive

    Location. Cozy.

    Stayed in December 2024

  • Reviewed: 19 December 2024

    9.0
    Center Stage
    • Leisure trip
    • Family with young children
    • Duplex Two-Bedroom Apartment with Matterhorn View and Roof Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Some of the stuff in the apartment wasn't working - stereo, some lights. But it was minor.

    Such a cool apartment with a private lift and stunning views. Great location - loved the walks outside. Great staff - Carmen was very kind to us.

    Stayed in December 2024

  • Reviewed: 24 October 2024

    10
    First time in zermatt or Switzerland for that matter was blown away at the Beauty of the area and the great place we ran
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Garden
    • Stayed 3 nights
    • Submitted via mobile

    Only thing that would have made it any better was a washer / dryer .

    Very spacious , clean , great amenities would definitely come back . And the staff were very helpful to help us newbies out .

    Stayed in October 2024

  • Reviewed: 19 October 2024

    9.0
    The staff was really good and informative. Very nice stay.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment with Matterhorn View
    • Stayed 2 nights
    • Submitted via mobile

    No.

    Very nice property

    Stayed in October 2024

  • Reviewed: 21 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Garden
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Exceptional view of the mountains. Very clean and good soze rooms . Loved our stay there..

    Stayed in July 2024

  • Reviewed: 5 August 2024

    10
    Beautiful escape in an incredible town! Storybook experience!
    • Leisure trip
    • Group
    • Two-Bedroom Apartment with Garden
    • Stayed 2 nights
    • Submitted via mobile

    It exceeded every expectation. It was at the high end of our budget, but worth the splurge!

    Beautifully appointed with every amenity! Great outdoor space. View of the Matterhorn. Spectacular.

    Stayed in July 2024

  • Reviewed: 18 July 2024

    10
    The most amazing place!
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment with Matterhorn View
    • Stayed 1 night
    • Submitted via mobile

    Nothing to not like!

    Everything is amazing- beautiful property, excellent amenities and staff

    Stayed in July 2024

  • Reviewed: 2 June 2024

    9.0
    Beautiful Self catering apartment with great views
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Garden
    • Stayed 5 nights
    • Submitted via mobile

    The floor we were at had a privacy fence with curtains(pics attached/ which essentially meant absolutely zero views for us. The other issue was the decor of the apartment. I understand it was probably Avante garde , but freaked our family out - specially the one in bedroom with all those pipes jutting out of Mother Mary and Jesus

    It's a great location - walking distance from the station and Matterhorn gondola. It has a great view of matterhorm from the top floors and a nice hot jacuzzi. Nice clean and spacious. Our host / support person Laura was absolutely brilliant and very very helpful.

    Stayed in May 2024

Showing 1 – 25

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