Reviews of Backstage Hotel Serviced Apartments 4 stars
Oberdorfstrasse 134, 3920 Zermatt, Switzerland
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThere was lots of finishing touches that stepped it up. Carmen met us on arrival and took care of us from beginning to end. She was exceptional
Lounge isn’t particularly comfortable
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe apartment was amazing for our family of 5! So much room for us to have our own space, and also relax/ stretch after a long day of hiking. If I had to suggest anything for future people, the apartment is just to the right of the 22 Summit Hotel (cave entrance) in Zermatt, just call the contact # prior to entering. Such an amazing stay, highly recommend!
N/A
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewAmazing apartment. Great view to matterhorn Thecstaff are really great,helpfull and doing their best to help and make your stay enjoyable . Therre is a pool and a jacuzzi with amazong view , you dontcneed morecthan this to finish a day of hiking
That i had to go back home :)
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewWe stayed in the hotel apartments and it was great. The views of the Matterhorn were amazing, the breakfast great and welcome by Daniel fantastic.
A bit of a walk to the main area of Zermatt.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe view was amazing and the apartment was spacious and clean. Staff was super helpful. The pool and spa area were very appreciated at the end of a long day exploring the area.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewBig and clean property, very close to ski lift to Matterhorn. Carmen and the ladies at reception were fantastic, and checked on us for the whole duration. Highly appreciated the hospitality! Kids enjoyed it thoroughly. However will need to call the reception number as the entrance to the apartment is via the tunnel, and you need a key tag to access the lift, so best to arrange with the team for pick up from the train station.
Nothing, only wish we could have had a longer stay!
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewGreat location with view of the Matterhorn, green room has access to the pool and spa area very easily
Beds a little firm, there were plenty of towels and pillows and very nice to have a kitchen to save some money on meals
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe beautiful view and the nice set-up
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewIt was very quaint and the views of the Matterhorn was spectacular!!! Daniel and his Team was top notch and went above and beyond to ensure our stay was enjoyable.
Thank you so much for your kind words! We're thrilled you enjoyed the charm of our property and the spectacular views of the Matterhorn — they truly never get old! Daniel and the team will be so happy to hear your praise; going above and beyond for our guests is exactly what we strive for. It was a pleasure having you, and we hope to welcome you back again soon for another memorable stay! Warm regards, Your Backstage Team
Thank you so much for your kind words! We're thrilled you enjoyed the charm of our property and the spectacular views of the Matterhorn — they truly never get old! Daniel and the team will be so happy to hear your praise; going above an… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewGreat location and beautiful views
Could have done with another shower
Thank you for taking the time to share your experience! We're glad you enjoyed the great location and the beautiful views — they truly are a highlight of staying with us. We appreciate your feedback about the shower. It's helpful to hear what could make your stay even better, and we’ll certainly take this into consideration for future improvements. We hope to welcome you back again soon! Warm regards, Your Backstage Team
Thank you for taking the time to share your experience! We're glad you enjoyed the great location and the beautiful views — they truly are a highlight of staying with us. We appreciate your feedback about the shower. It's helpful t… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewSpacious and clean rooms. The pool is heated in the garden, and it is rare to find such a luxurious accommodation where you can enjoy the view of the Matterhorn while bathing in the pool. The kids loved it.
Nothing
Dear Keiko family, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us - the view of the Matterhorn from the heated garden pool seems to have been a particular highlight. The fact that your children loved it means a lot to us. We want the whole family to feel at home with us. Thank you for taking the time to write this review. It would be a great pleasure for us to welcome you back soon. Best regards Backstage Apartment Team
Dear Keiko family, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us - the view of the Matterhorn from the heated garden pool seems to have been a particular highlight. The fact th… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewWe were caught in a snow storm and Zermatt was cut off from outside. There was no electricity for one and half days. But the hotel took really good care of us, provided food and drinks, charging place... let us stay for one extra night. We have to thank Daniel, who went out his ways to make our stay as comfortable as possible. We would definitely like to come again.
Thank you very much for your wonderful feedback! We are very pleased to hear that you had an enjoyable time in our Backstage Apartments despite the difficult circumstances caused by the snowstorm. We are glad that Daniel and our team were able to do everything to make your stay as comfortable as possible. It was a pleasure to host you and we look forward to welcoming you again on your next visit to Zermatt. See you soon!
Thank you very much for your wonderful feedback! We are very pleased to hear that you had an enjoyable time in our Backstage Apartments despite the difficult circumstances caused by the snowstorm. We are glad that Daniel and our team were a… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewEverything offered by the host.Thank you for a remarkable 2 nights stay.
Thank you very much for your kind words! We are delighted that you enjoyed your stay with us. We always endeavour to provide our guests with a memorable stay and it's great to know that we were able to achieve this for you. We hope to welcome you back soon!
Thank you very much for your kind words! We are delighted that you enjoyed your stay with us. We always endeavour to provide our guests with a memorable stay and it's great to know that we were able to achieve this for you. We hope to w… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewSpacious layout good for families. Lovely view. Hot tub and sauna were much appreciated. Responsive staff.
Bit of confusion on the first day around location, ski rentals and connection to the main hotel. Not close to main lifts but easy to access the Matterhorn Express. Pool not working. If you needed hotel amenities, it’s not your place.
Dear Lisa, Thank you for your feedback and for taking the time to share your experience with us! We're so glad to hear that you enjoyed the spacious layout, beautiful views, and that the hot tub and sauna were appreciated. We're also happy to know that our staff was responsive to your needs. We apologize for the initial confusion regarding the location, ski rentals, and connection to the main hotel. Your feedback is very valuable, and we’ll make sure to provide clearer information to ensure a smooth start for future guests. Regarding the pool, we would like to inform you that it is only open during the summer months. We regret that it was unavailable during your stay and hope that this did not cause too much inconvenience. We also appreciate your comments about the proximity to the main lifts and hotel amenities. While we're not located directly at the main lifts, we are only about 250 meters away, and we hope that this distance was manageable for you. However, we understand that our property may not offer all the amenities of a larger hotel. We would love to welcome you back in the future! Warm regards, Your Backstage Team
Dear Lisa, Thank you for your feedback and for taking the time to share your experience with us! We're so glad to hear that you enjoyed the spacious layout, beautiful views, and that the hot tub and sauna were appreciated. We're al… Show more
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewThe location was amazing, half way from town to glacier lift, the pick up and collection of luggage to the hotel was great and much appreciated, the staff were lovely and the breakfast was suffice. The checkout time of 11.00am was early.
I booked for 5 people, only 4 came so that made it expensive (€3500.00 for 2 nights) though I am not sure anybody could have slept in the bunker room upstairs, it was hard to access by ladder. The apartment was cold, when the sun was not out in the mornings and mobile heaters were used.
Dear Maria, Thank you so much for your feedback and for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed the location, conveniently situated halfway between the town and the glacier lift, and that the luggage pick-up and collection service was helpful and much appreciated. It's also wonderful to know that you found our staff lovely and enjoyed the breakfast. We apologize if the 11:00 AM checkout time felt early for you. We understand that this might have been a bit tight, and we will take your comment into consideration for future stays. Regarding the bunk room, we appreciate your feedback. We’re sorry to hear that it wasn’t as comfortable or accessible as you expected. For future stays, we’d like to let you know that we also provide an extra bed in the living room, which may offer a more convenient option for guests who prefer not to use the ladder-access bunk room. In terms of the apartment's temperature, we apologize for any discomfort caused. We understand that it can be chilly during the mornings when the sun isn’t shining, and we’re glad that the mobile heaters were available to help. We will look into ways to improve the heating system to ensure that our guests have a more comfortable stay. Thank you again for your valuable input, and we hope to welcome you back in the future. Warm regards, Your Backstage Team
Dear Maria, Thank you so much for your feedback and for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed the location, conveniently situated halfway between the town and the glacier lift, and that t… Show more
Reviewed: 24 January 2025 · Stayed in January 2025
Verified reviewDear David Thank you for your review, and we hope to see you again in the near future. Kind Regards Your Backstage Team
Reviewed: 15 January 2025 · Stayed in January 2025
Verified reviewAmazing property and view of the Matterhorn. Hot tub and fireplace and staff were amazing. My husband had been injured whilst skiing and they went above and beyond to make sure he was comfortable and had everything extra he needed. The host was on call all the time and assisted us with any extra requests and it was a pleasure staying there.
Location, view, fire place, staff and hot tub
Dear Leanne, Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a great experience with us. It's fantastic that you enjoyed the property, the amazing view of the Matterhorn, and the hot tub and fireplace. We’re especially grateful for your kind words about our staff. We understand how important it is to feel supported during challenging times, and we're glad that we were able to assist you and your husband during his recovery. It was our pleasure to ensure his comfort and take care of any extra needs. We always strive to provide the best possible service, and it’s wonderful to know that our efforts made your stay even more enjoyable. Thank you again for choosing to stay with us, and we would love to welcome you back in the future. Warm regards, Your Backstage Team
Dear Leanne, Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a great experience with us. It's fantastic that you enjoyed the property, the amazing view of the Matterhorn, and the hot… Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewLocation. Cozy.
Expensive
Dear Tom Thank you for your feedback! We're thrilled you enjoyed our prime location and cozy atmosphere. We strive to provide a unique and luxurious experience, and while this may come at a premium, we hope it added value to your stay. We look forward to welcoming you back! Your Backstage Serviced Apartments Team
Dear Tom Thank you for your feedback! We're thrilled you enjoyed our prime location and cozy atmosphere. We strive to provide a unique and luxurious experience, and while this may come at a premium, we hope it added value to your stay. … Show more