Pool water not very warm

The property and our room were sparking clean, the staff was very helpful and quick to respond, location is very convenient as it is close to the train station and only a short walk to the center.

Stayed in March 2025

Cleaning of the rooms wasn’t efficient in the day and the restaurant in the day was slow service.

Rooms excellent and service good. Good for kids

Stayed in March 2025

Great selection

Stayed in February 2025

Nothing but my be the preparation for lunch table was little noisy while we are having our breakfast 🍳 ,Otherwise everything was amazing

One of the best hotel I ever went, Nothing to comment on it , Everything is amazing the room , the people, the view. I enjoy every moment in the hotel and our sitting in the lobby is unique and memorable 😍💝best of luck

Stayed in January 2025

None.

Location was great. Room was clean and bed was comfortable.

Stayed in December 2024

Nothing!

Everything! The staff were fantastic, the room was luxurious, and the included breakfast was awesome. Seriously wonderful time.

Stayed in December 2024

Nothing that we didn’t like.

We were in the new building so we enjoyed it a lot! So clean, spacious, modern, Chopard bath amenities. Spa facilities were great. Pool was wonderful! Enjoyed the jacuzzi. Literally 3 minutes away from the station. They gave us a ride back to the station which was nice. Breakfast was very good. You get a view to the Matterhorn from the breakfast area and from some of the rooms. Staff are extremely welcoming.

Stayed in September 2024

No a/c to cool the room down. Temperature was set at a minimum 18c which was too warm at times.

Location, staff, room and bathroom, breakfast were excellent.

Stayed in September 2024

We really enjoyed our one night stay, especially the suite they upgraded us to. Very beautiful hotel and great location. Staff were very friendly as well. Would definitely go back

Stayed in September 2024

Beautiful new hotel, we stayed in the new building. Everything was perfect.

Stayed in August 2024

Location, room and amenities

Stayed in August 2024

The only improvement I could recommend would be to have a physical menu for in-room dining in the room and for that menu to include drinks (when I looked up the in-room dining menu online it did not list drinks, so we had to walk to the lobby to place an order).

Absolutely fantastic! The staff was amazing, the facilities delightful, the room perfect, and the views breathtaking. I will absolutely be returning. The photos on the hotel website truly do not do this place justice.

Stayed in August 2024

We found the light controls difficult to wrap our heads around and a bit complicated. Also no AC in the room during summer made things a bit stuffy, easily rectified by sleeping with the balcony doors open (I imagine this is not an issue the majority of the year). We unfortunately also only got to check in at 3 rather than 2 due to our room not being ready, but staff were very apologetic and offered us drinks/to sit in their restaurant area.

Beautiful hotel in beautiful Zermatt. Very close to the train station, Main Street, Gonergrat. The pool/spa facilities were refreshing and a great way to relax. Staff were very friendly and helpful. The breakfast spread was good. The beds were very comfortable and the rain showers were lovely. Our view of the Matterhorn never got old and it was a joy eating out on the balcony watching the sun set on the mountain.

Stayed in July 2024

Nothing.

Cleanliness, Excellent Customer Service, Comfortable Beds.

Stayed in June 2024

The room temperature was too hot and could not be adjusted below certain level. The bathroom window had a net curtain and people could see inside as this was a ground floor room. The breakfast was ok but one of the staff, an elderly gentlemen was not friendly at all.

The rooms were nice and clean. The staff with one exception was excellent. Location was good for reaching the slopes. Good restaurant. Beds were very comfortable.

Stayed in February 2025

Booked a "premier" room at the new Etoile wing, with "landmark view" and "mountain view" but ended up with no Matterhorn views at all but when asked about it, reception said landmark referred to some other mountain - I felt somewhat cheated since Zermatt is all about the Matterhorn landmark! Not a single offer to upgrade or apologize about the misrepresentation. Not cool for such a pretentious high-end hotel. Asked for a fan before we headed out and when we returned 4 hours later, no fan in room and had to leave patio door open for ventilation and caught a cold. Also the bathtub is very slippery with no bath mat provided. No hand wash provided also.

Large room and convenient to the village and train station. Hotel taxi dropped us with luggage to train station after check out but did not receive any offer prior to check in.

Stayed in August 2024

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in July 2024