Reviews of Mirabeau Etoile 4 stars
Untere Mattenstrasse, 3920 Zermatt, Switzerland
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Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewRooms excellent and service good. Good for kids
Cleaning of the rooms wasn’t efficient in the day and the restaurant in the day was slow service.
Dear Neil Thank you very much for your kind review. We are very pleased to hear that you enjoyed your stay with us at Le Mirabeau Resort & Spa. We are sorry to hear that you were not 100% satisfied with the service and housekeeping and we assure you that we will take this criticism to heart. We would be delighted to welcome and pamper you again at the Mirabeau Resort & Spa to meet your demand for 100% satisfaction. Kind regards Your Mirabeau-Team Le Mirabeau Resort & Spa Untere Mattenstrasse 12-14 3920 Zermatt, Schweiz +41 (0) 27 966 26 60
Dear Neil Thank you very much for your kind review. We are very pleased to hear that you enjoyed your stay with us at Le Mirabeau Resort & Spa. We are sorry to hear that you were not 100% satisfied with the service and housekeeping … Show more
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewGreat selection
Dear Mandy Thank you very much for your excellent review. We are very pleased to hear that you enjoyed your stay with us at the Le Mirabeau Resort & Spa. We were happy to pass on your praise to the entire staff, as everyone does their part to make our guests' vacation an unforgettable experience. We would be delighted to welcoming you back to the Mirabeau Resort & Spa and to convince you of our excellent, unique service and our property. Kind regards Your Mirabeau-Team Le Mirabeau Resort & Spa Untere Mattenstrasse 12-14 3920 Zermatt, Schweiz +41 (0) 27 966 26 60
Dear Mandy Thank you very much for your excellent review. We are very pleased to hear that you enjoyed your stay with us at the Le Mirabeau Resort & Spa. We were happy to pass on your praise to the entire staff, as everyone does the… Show more
Reviewed: 18 February 2025 · Stayed in January 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 February 2025 · Stayed in February 2025
Verified reviewThe rooms were nice and clean. The staff with one exception was excellent. Location was good for reaching the slopes. Good restaurant. Beds were very comfortable.
The room temperature was too hot and could not be adjusted below certain level. The bathroom window had a net curtain and people could see inside as this was a ground floor room. The breakfast was ok but one of the staff, an elderly gentlemen was not friendly at all.
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 January 2025 · Stayed in January 2025
Verified reviewOne of the best hotel I ever went, Nothing to comment on it , Everything is amazing the room , the people, the view. I enjoy every moment in the hotel and our sitting in the lobby is unique and memorable 😍💝best of luck
Nothing but my be the preparation for lunch table was little noisy while we are having our breakfast 🍳 ,Otherwise everything was amazing
Dear Mona, Thank you for your wonderful review and kind words. We are delighted that your stay with us has created such memorable memories. We particularly appreciate your positive comments on the the ambience and our dedicated, motivated team. We hope to have the pleasure of welcoming you back for another exceptional experience. Kind regards from the Matterhorn village, The Mirabeau Team
Dear Mona, Thank you for your wonderful review and kind words. We are delighted that your stay with us has created such memorable memories. We particularly appreciate your positive comments on the the ambience and our dedicated, motivated… Show more
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewLocation was great. Room was clean and bed was comfortable.
None.
Dear Paolo Miguel, Thank you for your thoughtful review! We're delighted to hear that you had a comfortable and enjoyable stay with us. Your kind words mean a lot, and we’d love to welcome you back for another memorable experience. We are looking forward to your next visit, The Mirabeau Team
Dear Paolo Miguel, Thank you for your thoughtful review! We're delighted to hear that you had a comfortable and enjoyable stay with us. Your kind words mean a lot, and we’d love to welcome you back for another memorable experience. W… Show more
Reviewed: 26 December 2024 · Stayed in November 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewThe room's presentation was nothing short of fabulous, exuding a charming winter European décor. It featured a luxurious king-size bed where I instantly drifted into a deep sleep after a long day in the snow. The bathroom was equally impressive, equipped with an Electronic Smart Bidet Toilet Seat controlled by a remote, a spacious tub, and a rainfall showerhead with an attached hose. To top it off, the amenities included a pool, jacuzzi, and a relaxing steam room, perfect for unwinding. What made me select this particular property? The appeal of its unique winter ambiance and luxurious amenities drew me in. Another highlight was the three incredible restaurants located in the main lobby area. I dined at one of them, and the experience was nothing short of fabulous, making the stay even more memorable.
Dear Frantz, Thank you so much for sharing such a thoughtful and vivid review. It’s a true pleasure to hear how much you connected with the atmosphere and experience we aim to create for our guests. Your reflections capture the essence of what we strive for every day — a stay that feels special, memorable, and truly one of a kind. We hope to have the opportunity to welcoming you back to Mirabeau Resort & Spa for another unforgettable visit. Best regards from the Matterhorn village, The Mirabeau Team
Dear Frantz, Thank you so much for sharing such a thoughtful and vivid review. It’s a true pleasure to hear how much you connected with the atmosphere and experience we aim to create for our guests. Your reflections capture the essence of w… Show more
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewEverything! The staff were fantastic, the room was luxurious, and the included breakfast was awesome. Seriously wonderful time.
Nothing!
Dear Sebastian, Thank you very much for your wonderful feedback. It’s truly rewarding to hear that your stay with us stood out as a highlight of your trip. Our team is dedicated to creating a memorable experience for every guest, and it’s a pleasure to know we succeeded during your visit. We are looking forward to welcoming you back for another exceptional stay in Zermatt. Best regards from the Matterhorn village, The Mirabeau Team
Dear Sebastian, Thank you very much for your wonderful feedback. It’s truly rewarding to hear that your stay with us stood out as a highlight of your trip. Our team is dedicated to creating a memorable experience for every guest, and it’s a… Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewReviewed: 20 November 2024 · Stayed in November 2024
Verified reviewReviewed: 20 November 2024 · Stayed in November 2024
Verified reviewReviewed: 4 October 2024 · Stayed in July 2024
Verified reviewReviewed: 19 September 2024 · Stayed in September 2024
Verified reviewWe were in the new building so we enjoyed it a lot! So clean, spacious, modern, Chopard bath amenities. Spa facilities were great. Pool was wonderful! Enjoyed the jacuzzi. Literally 3 minutes away from the station. They gave us a ride back to the station which was nice. Breakfast was very good. You get a view to the Matterhorn from the breakfast area and from some of the rooms. Staff are extremely welcoming.
Nothing that we didn’t like.
Dear Anastasia, Thank you very much for your kind review. We are so pleased to hear that your stay with us exceeded your expectations and that you had a memorable experience. It’s wonderful to know that our facilities, location, and the service provided by our team contributed to your enjoyment. We would be delighted to welcome you back for another fantastic stay in the future. Kind regards from Zermatt, The Mirabeau Team
Dear Anastasia, Thank you very much for your kind review. We are so pleased to hear that your stay with us exceeded your expectations and that you had a memorable experience. It’s wonderful to know that our facilities, location, and the … Show more
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewReviewed: 7 September 2024 · Stayed in September 2024
Verified reviewLocation, staff, room and bathroom, breakfast were excellent.
No a/c to cool the room down. Temperature was set at a minimum 18c which was too warm at times.
Dear Neil and Jane, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that your stay with us was both enjoyable and memorable. We regret that the room temperature did not fully meet your expectations. Please note that each room in Mirabeau Etoile is equipped with a temperature regulator for individual adjustment. Our reception team is available 24/7 and would have been happy to assist you in optimizing the room temperature for your comfort. We value your comments as they help us improve, and we look forward to the opportunity to welcome you back and ensure an even better experience next time. Best regards from Zermatt, The Mirabeau Team
Dear Neil and Jane, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that your stay with us was both enjoyable and memorable. We regret that the room temperature did not fully m… Show more
Reviewed: 5 September 2024 · Stayed in September 2024
Verified reviewWe really enjoyed our one night stay, especially the suite they upgraded us to. Very beautiful hotel and great location. Staff were very friendly as well. Would definitely go back
Dear Nooreen, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us. It’s wonderful to know that you found the hotel beautiful, the location convenient, and the breakfast to your liking. Your compliments about our friendly staff mean a lot to us. We would be thrilled to welcome you back in the future for another memorable stay. Best regards from Zermatt, The Mirabeau Team
Dear Nooreen, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us. It’s wonderful to know that you found the hotel beautiful, the location convenient, and the breakfast to your liking. Your compli… Show more
Reviewed: 2 September 2024 · Stayed in August 2024
Verified reviewBeautiful new hotel, we stayed in the new building. Everything was perfect.
Dear Caetau, Thank you for your lovely feedback. We are delighted to know you had an enjoyable experience and hope to host you again for another memorable stay. Best regards from Zermatt, The Mirabeau Team
Reviewed: 1 September 2024 · Stayed in September 2024
Verified reviewReviewed: 31 August 2024 · Stayed in August 2024
Verified reviewLocation, room and amenities
Dear Emmanuel Thank you for your wonderful feedback. We are delighted that you had such a positive experience and truly appreciate your kind words. We are looking forward to welcoming you back for another memorable stay. Best regards from Zermatt, The Mirabeau Team
Dear Emmanuel Thank you for your wonderful feedback. We are delighted that you had such a positive experience and truly appreciate your kind words. We are looking forward to welcoming you back for another memorable stay. Best regards from … Show more
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewReviewed: 24 August 2024 · Stayed in August 2024
Verified reviewLarge room and convenient to the village and train station. Hotel taxi dropped us with luggage to train station after check out but did not receive any offer prior to check in.
Booked a "premier" room at the new Etoile wing, with "landmark view" and "mountain view" but ended up with no Matterhorn views at all but when asked about it, reception said landmark referred to some other mountain - I felt somewhat cheated since Zermatt is all about the Matterhorn landmark! Not a single offer to upgrade or apologize about the misrepresentation. Not cool for such a pretentious high-end hotel. Asked for a fan before we headed out and when we returned 4 hours later, no fan in room and had to leave patio door open for ventilation and caught a cold. Also the bathtub is very slippery with no bath mat provided. No hand wash provided also.