Reviews of Hotel Walther - Relais & Châteaux 4 stars
Via Maistra, 7504 Pontresina, Switzerland

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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewBeautifully curated hotel with great charm and atmosphere. Clearly run with expertise and passion.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewEverything was outstanding!
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Dear Duane Thank you very much for your wonderful review. We're thrilled to hear that you were completely satisfied with everything – your kind words about our team mean a lot to us. We hope to welcome you back soon. Best regards, Anne-Rose and Thomas Walther with the WALTHER team
Dear Duane Thank you very much for your wonderful review. We're thrilled to hear that you were completely satisfied with everything – your kind words about our team mean a lot to us. We hope to welcome you back soon. Best regards, Anne… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewBeautiful Hotel with very friendly staff and all facilities needed. Single room had very nice, panoramic view and was not as usually just a worse version of a double room. Exceptional kitchen. I felt really good there, will definitely come back!
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Dear olejka, thank you so much for your wonderful review and kind words! We're delighted that you felt so comfortable with us – especially your praise for the room, our kitchen, and the team means a lot. We’re already looking forward to welcoming you back. Best regards, Anne-Rose and Thomas Walther with the WALTHER team
Dear olejka, thank you so much for your wonderful review and kind words! We're delighted that you felt so comfortable with us – especially your praise for the room, our kitchen, and the team means a lot. We’re already looking forward to… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThis hotel is an absolute gem & WOW factor! The chateau charm, comfort, breakfast & exceptional care from all the staff is unbelievable. Stunning location in nature surroundings, views, the pool, spa, pure heaven... They really working hard to make all the guest happy here. The best hotel I ever stayed.
Leaving
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewCharacter property, excellent facilities in a beautiful location
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Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewIt was very well executed, the staff was very professional and accommodating. Very high service!!
Nothing stood out on the negative side
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewA Magical Stay – Exceptional in Every Way We stayed at Hotel Walther last night and it was, quite simply, exceptional. From the moment we arrived, we felt truly looked after – we were collected from the train station and personally greeted at the hotel by the owner, which set the tone for a stay that went far beyond our expectations. The service throughout was warm, friendly, and incredibly helpful. We were generously upgraded to a beautiful room with a view overlooking the mountains – a breathtaking sight to wake up to. The hotel itself is like something out of a fairy tale, full of charm and elegance. Breakfast was a real highlight, with a wide and delicious variety of options. We also enjoyed a massage during our stay – the therapist was outstanding, one of the best we’ve experienced anywhere. The spa facilities were fantastic, with a range of hot and cold sauna experiences that left us feeling completely relaxed and rejuvenated. Every detail was perfect. Hotel Walther is a rare gem – luxurious, welcoming, and unforgettable. We’ll definitely be returning.
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Reviewed: 24 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewBeautiful hotel, great atmosphere, lovely staff. We loved everything about it and will definitely come back.
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewThe level of comfort, the location, the architecture and decoration, the choice of restaurants and the family spirit among staff.
The wellness facilities are a bit small given the number of guests the hotel can accommodate.
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewThe friendliness of the staff and the owner of the hotel was wonderful. The hotel has a lot of character and is beautifully decorated. The pool and spa areas are very nice
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewSuper family friendly hotel
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewNot only that it looks like a castle, but it also make you feel like a princess
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Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewOne of the best accommodations in Switzerland, the staff were very welcoming and helpful, the owners always checked on me and my family, spacious and clean rooms, great food and service, would visit again definitely
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewIt was really lovely and the staff were exceptional -they were attentive and professional and really friendly. The hotel facilities were numerous and we were made to feel exceptionally welcome
I wanted to dry my hair with the hairdryer at the dressing table where the plug was located but there was no mirror on the wall so I had to use the reflection in the brass lamp 😩😂
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewEverithing. Staff has been incredibly friendly and ready to help. We also got a free upgrade.
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