Reviews of Z Suite Zermatt
Riedweg 32, 3920 Zermatt, Switzerland
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Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewLovely location, close to main points of interest. Very comfortable for family or a group
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewGood size and kitchen
Self service, long stairs to drag heavy suitcase which hotel didn’t inform me. It also did not warn me when I told them I was supposed to Arrive 22 but they charge me in 21. Even getting the key from office by myself and there is no reception
Thank you for your review and your feedback about your stay in Z Suite. We kindly remind you that the apartment is self-catered as explained before and that the photos online are as transparent as possible, so our guests know what to expect when arriving at the apartment building. We were unsuccessful in reaching you on your day of arrival and received an email regarding your new date of arrival the following day. This resulted in having to decline your refund-request this last minute, we hope you understand this on our end. When our guests arrive outside of our office hours, we organise self check-in information, so they can immediately access their apartment after a long journey. We regret to hear this did not meet your expectations. Our office is open every day of the week and we would have been pleased to assist you with your questions in person. We are pleased to hear you did enjoy the space and the kitchen in the apartment, and will certainly discuss your points for improvement internally, thank you. Best regards from the Matterhorn village, Zermatt Holidays Team
Thank you for your review and your feedback about your stay in Z Suite. We kindly remind you that the apartment is self-catered as explained before and that the photos online are as transparent as possible, so our guests know what to expect… Show more
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewClean, well equipped, quiet and with an amazong view.
Dear Mircea, Thank you for your positive review about your stay in Z Suite. We really appreciate this. We are pleased you enjoyed your time in Zermatt and hope to welcome you back with Zermatt Holidays in the future. Best regards, Zermatt Holidays Team
Dear Mircea, Thank you for your positive review about your stay in Z Suite. We really appreciate this. We are pleased you enjoyed your time in Zermatt and hope to welcome you back with Zermatt Holidays in the future. Best regards, Zerma… Show more
Reviewed: 4 August 2024 · Stayed in August 2024
Verified revieweverything was perfectly organized. we received detailed instructions by email. even with our late arrival there was no problem. from organizing a taxi ride from the train station, through picking up the key, and after being dropped off in front of the apartment. since the building in which the apartment is located is on quite a large hill, it is accessible by elevator (which you will appreciate if you have large luggage or arrive exhausted from a tour). The apartment is new, spacious and clean. in the kitchen there is nothing missing in terms of equipment. the bathroom was smaller with a nice shower. from the balcony there is a view of the Matterhorn. on the dining table there were lots of recommendations on where to go and what to do in Zermatt, as well as discounts on various places and attractions. there was also a bowl of chocolate as a welcome, which was gone before I knew it. we were excited about everything!!! thank you
Dear Lucie, Thank you for your stay in Haus Roger, Z Suite. We are pleased you enjoyed your time with Zermatt Holidays and we hope we may welcome you back in the future. Best regards, Zermatt Holidays Team
Reviewed: 17 January 2024 · Stayed in January 2024
Verified reviewReviewed: 30 December 2023 · Stayed in December 2023
Verified reviewReviewed: 15 September 2023 · Stayed in September 2023
Verified reviewClose to all amenities, shops and transport... bed was comfortable, full kitchen allowed us to prepare our own meals... Incredible accommodation... we'd surely stay there again!
Nothing... the accommodation exceeded all expectations!
Dear Richard, thank you for your positive review on Booking.com. We are happy you enjoyed your stay in Haus Roger, Apartment Z Suite. Best regards, Zermatt Holidays Team
Reviewed: 4 September 2023 · Stayed in August 2023
Verified reviewReviewed: 2 July 2023 · Stayed in July 2023
Verified reviewReviewed: 21 January 2023 · Stayed in January 2023
Verified reviewGreat place to stay when in Zermatt! Taxi and key hand over is convenient. Location is great if you don't mind the uphill walk. Ski locker is super helpful. This was our second stay at this flat.
Only having a single set of keys to the elevator and property is inconvenient.
Reviewed: 28 October 2022 · Stayed in October 2022
Verified reviewNice renovated apartment and well equipped in a quiet area and with great views. Very friendly owners providing a lot of details and support. Taxi included.
Reviewed: 14 October 2022 · Stayed in October 2022
Verified review