Reviews of Hotel Zurigo Downtown 3 stars
Corso Pestalozzi 13, 6900 Lugano, Switzerland
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Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewYou cannot fault the location - so close to the bus station, and a short walk to cafes and shops, and of course to the lake. And yet, being so close to everything it was also very quiet. The staff were all very friendly and helpful, the breakfast had many options and we always got a table, even though we were in Lugano during the Swiss National Day long weekend (a happy accident)! The beds were comfortable and there were different pillows to choose from. The shower was good, and the included toiletries were a shampoo/body wash and a conditioner. We stayed in the suite and there was an additional sink in the bedroom. Air conditioning was only in the front room, it the bedroom, but it flowed into the bedroom so that was fine. We hadn’t stayed in a 3-star for several years and we were blown away by how lovely the whole stay was!
There isn’t much to say that’s negative. The only tiny point is that the suite is slightly split level, so it’s a bit of a trip hazard at night.
thank you for your excellent review. We are happy that you had a great stay in our hotel and we hope to welcome you soon again. Sylvia Martinez Front Office Manager / Vice Direttrice
Reviewed: 3 August 2025 · Stayed in August 2025
Verified review* Great central location, close to the lake. * On-site parking. * The building is historical. * The room had a minibar and air conditioning.
* Rooms and bathrooms were small and basic. * Average breakfast. * No evening receptionist.
Thank you for your review. For your nest stay we recommend you to book a room of the category Privilege. This are bigger room with bigger bathrooms. In the description of the hotel is written, that the reception will be closed at 08.00 p.m. Sylvia Martinez Front Office Manager / Vice Direttrice
Thank you for your review. For your nest stay we recommend you to book a room of the category Privilege. This are bigger room with bigger bathrooms. In the description of the hotel is written, that the reception will be closed at 08.00 p.m.… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewVery nice rooms. Great location in the center of the city.
It was all good.
Thank you for your excellent review. We are happy that you had a greast stay in our hotel and hope to welcome you soon again. Sylvia Martinez Front Office Manager / Vice Direttrice
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewFabulous location, lovely friendly staff, breakfast included and good parking.
Thank you for your good review. We are happy that you had a good stay in our hotel. Sylvia Martinez Front Office Manager / Vice Direttrice
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewWe had a nice room which had recently be renovated, aircon worked, also our room faced to the back - so it was overall pretty quiet (it is in the City still). Location was great, very central. We parked in front, 25 CHF a day, which is a lot cheaper than surrounding parking lots. Only limited parking spaces available so I recommend writing the hotel in advance and reserve a parking if you need it. Staff was super nice.
Breakfast was nice, but breakfast room a bit less cozy.
Thank you for your good review. We are happy that you had a good stay in our hotel We look forward to your next visit. Yours sincerely, Sylvia Martinez Front Office Manager / Vice Direttrice
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewCentral location with bus station within easy reach, the rooms are big and renovated
Impossible to switch off the AC (too cold). Bath towels were worn out.
Thank you for your review. Of course in every room you can switch off personally the AC. Sylvia Martinez Front Office Manager / Vice Direttrice
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewGreat location
thank you for your good review. We hope to welcome you soon again. Sylvia Martinez Front Office Manager / Vice Direttrice
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewClose to the lake and shops/cafés Near the bus station Receptionist helpful ie told us about the free buses Outside sitting areas
No tea/coffee in the room Slightly disappointing breakfast, limited selection
Thank you for your review. If you wish a room with coffee machine we recommend you to reserve a room of the category Privilege. For breakfast we serve: - Different Types of bread - Butter - Various jam (even homemade) - Honey - Nutella - Various fruit juices - Several muesli - Various yoghurt - Various cheeses - Salami - Tomatoes - Cucumbers - Scrambled eggs with bacon - Hard-boiled eggs - Fresh fruit salad - Various fresh fruits - Coffee, espresso, cappuccino, latte, hot and cold chocolate, hot and cold Ovomaltina and hot and cold milk Let us know what we could offer you and what can we improve. We look forward to welcoming you soon. Sylvia Martinez Front Office Manager / Vice Direttrice
Thank you for your review. If you wish a room with coffee machine we recommend you to reserve a room of the category Privilege. For breakfast we serve: - Different Types of bread - Butter - Various jam (even homemade) - Honey - Nutella … Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in April 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewLocation is very good
My son is allergic to egg yolk. As we needed some warm food for him I kindly asked for a ONE fried egg for him. One! But lady showed me the scrambled eggs done. I explained the problem. She hasn’t even listen to me and with no no no simply disappeared in the kitchen 🤦♀️🤷♀️ The tables we not cleaned after guests finished their breakfast - and the breakfast was very very poor. For 350euro per night plus 25 for parking plus city tax for the simple room with no view with such poor breakfast and such attitude to clients I can’t recommend this place , sorry
For breakfast we serve: - Different Types of bread - Butter - Various jam (even homemade) - Honey - Nutella - Various fruit juices - Several muesli - Various yoghurt - Various cheeses - Salami - Tomatoes - Cucumbers - Scrambled eggs with bacon - Hard-boiled eggs - Fresh fruit salad - Various fresh fruits - Coffee, espresso, cappuccino, latte, hot and cold chocolate, hot and cold Ovomaltina and hot and cold milk Unfortunately we can't make fried egg. Not because we don't want to. But we don't have a single egg. You didn't pay € 350.-- but CHF 274.--, it's different. Sylvia Martinez Front Office Manager / Vice Direttrice
For breakfast we serve: - Different Types of bread - Butter - Various jam (even homemade) - Honey - Nutella - Various fruit juices - Several muesli - Various yoghurt - Various cheeses - Salami - Tomatoes - Cucumbers - Scrambled eggs … Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewNice, modern furnished junior suite, well isolated towards the main road, right at Lugano Centro main bus terminal, free bus pass for the length of our stay. Free piccolo sparkling wine. Breakfast buffet was good, many choices.
Bathroom flooded twice, drainage in shower needed cleaning or too small (rain shower head). Hotel has no lounge to rest, just breakfast room which can get pretty crowded. Some local choices at breakfast buffet would have spiced it up.
Thank you for your review and the maximum point for the cleanness, the beds and the position. Sylvia Martinez Front Office Manager / Vice Direttrice
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewBus station is just outside of the hotel; hotel provide free bus ticket and very good breakfast
thank you for your excellent review. We are happy, that you enjoyed your stay in our hotel. We hope to welcome you soon again. Sylvia Martinez Front Office Manager / Vice Direttrice
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewEverything was very good. Staff friendly and helpful. Breakfast very good.
Thank you for your excellent review. We are happy that you had a great stay in our hotel and hope to welcome you soon again. Sylvia Martinez Front Office Manager / Vice Direttrice
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewVery kind and nice staff at the reception and during breakfast! Hotel room is rather small and a bit old fashioned but with charme! Location is superb!
Thank you for your review. We are happy that you had a good stay in our hotel. Sylvia Martinez Front Office Manager / Vice Direttrice
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewOnly ok thing is the location.
Booked a superior room with a courtyard view and they gave us a small room with no view or balcony and with a bathroom nearly as big as the room itself then claimed that it met the size of the booking. Completely different photos from the booking and a lot smaller. Breakfast was terrible, did not eat it so don’t bother spending extra on the breakfast. Bottled juice and poor selection of pastries and jam. Receptionist was very rude upon checkin. Pillows were very hard and one of our towels had a pubic hair on it.
Dear guest, You booked a double room Privilege Premium and you received a Privilege Premium. Of course, not all our rooms have the same furnishings. The name of the room was given to all rooms with the same size. You will understand, that we can't make photos from every room. For breakfast we serve: - Different Types of bread - Butter - Various jam (even homemade) - Honey - Nutella - Various fruit juices - Several muesli - Various yoghurt - Various cheeses - Salami - Tomatoes - Cucumbers - Scrambled eggs with bacon - Hard-boiled eggs - Fresh fruit salad - Various fresh fruits - Coffee, espresso, cappuccino, latte, hot and cold chocolate, hot and cold Ovomaltina and hot and cold milk Let us know what we could offer you and what can we improve. I don't think I was rude to you. I tried politely to explain to you that you received the room category you booked. But you wouldn't listen. Furthermore, you weren't honest when booking. You booked for two people, but there were three of you. Even if it's a small child, it should have been declared when making the reservation. Sylvia Martinez Front Office Manager / Vice Direttrice
Dear guest, You booked a double room Privilege Premium and you received a Privilege Premium. Of course, not all our rooms have the same furnishings. The name of the room was given to all rooms with the same size. You will understand, that w… Show more