Reviews of Noom Hotel Abidjan Plateau 5 stars
33 Rue du Commerce, Le Plateau, Abidjan, Côte d'Ivoire
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewLocation and view from SkyBar on 21st floor
I stayed in room 1205 for 1 night from 5th to 6th September. The morning before check-out I noticed huge fungus built up in the bathroom, that must have been there for several weeks without any of the service staff noticing.I showed the pictures to staff upon check-out and they were shocked. A very disturbing experience was when I came back for a walk just before check-out and bought a small croissant as take-away to have on my flight later that day. The hotel security stopped me and said I'm not allowed to bring any food inside the hotel. I explained this is a croissant I am taking for travel and security called the supervisor who also insistwd I can't take it upstairs (I was just going upstairs to collect my bags) so I had to leave it with the concierge. I told the team upon check-out and they felt very embarassed, I've never experienced such an invading attitude from a 5 Star hotel. I asked staff at check-out if they would also take away food I have in suitcase or bag (I often travel with nuts or fried fruit to have as snack) and they said "of course not" and that they will inform their superiors. Overall a very disappointing experience and I'll definately not stay at Noom again.
Dear M. Sebastian, Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and the inconveniences you encountered during your stay. Please accept our sincere apologies for the condition of the bathroom and for the misunderstanding regarding the food policy. Your comments are very important to us, and we will review these matters with our team to ensure improvements are made. This is not the level of service we aim to provide, and we regret that your stay did not meet your expectations. We hope you will allow us another opportunity in the future to restore your confidence in our services. Best regards, Management
Dear M. Sebastian, Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and the inconveniences you encountered during your stay. Please accept our sincere apologies for the condition of the… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation and near by restaurants and the reception area decoration.
The attitude of some of the staff. Very disappointing.
Thank you Mr Khalid for your feedback, and we are pleased to hear that you found the location of our establishment to your liking. We are sorry to learn that your stay did not meet your expectations. Our goal is to provide a superior quality of service , and we regret if we fell short of the attitude of our staff. We take your comments seriously and are currently evaluating it. We hope to see you the next time to offert the best service . Sincerely, Management
Thank you Mr Khalid for your feedback, and we are pleased to hear that you found the location of our establishment to your liking. We are sorry to learn that your stay did not meet your expectations. Our goal is to provide a superior quali… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewLocation
Very small rooms, everything is extremely expensive
Dear Customer, Thank you for your feedback, and we are pleased to hear that you found the location of our establishment to your liking. We are sorry to learn that your stay did not meet your expectations. Our goal is to provide a superior quality experience that justifies the cost, and we regret if we fell short of this standard. We take your comments seriously and are currently evaluating our offerings. To ensure you have a more comfortable stay in the future, we recommend booking one of our executive rooms & suites or one of our apartments during your next visits. These options offer more space and will certainly contribute to a more pleasant stay. Sincerely, Management
Dear Customer, Thank you for your feedback, and we are pleased to hear that you found the location of our establishment to your liking. We are sorry to learn that your stay did not meet your expectations. Our goal is to provide a superior … Show more
Reviewed: 11 July 2025 · Stayed in May 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThank you Mr. Rory for sharing your feedback with us. We are glad to hear that you apreciated the atmosphere and our convenient location in the Plateau area. We are sorry that the rooms size did not fully meet your expectations. We take note of your remark and will consider it in our ongoing efforts to improve the guest experience. Best regards
Thank you Mr. Rory for sharing your feedback with us. We are glad to hear that you apreciated the atmosphere and our convenient location in the Plateau area. We are sorry that the rooms size did not fully meet your expectations. We take not… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in April 2025
Verified reviewDear guest, Thank you for taking the time to write this positive review for Noom Hotel Abidjan Plateau. We are delighted that you enjoyed your stay with us. Looking forward to seeing you soon. Kind regards, The management
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewExcellent location in the business center and very attractive lobby and area for all guests, as well as a great roof terrace for all guests with a fantastic view of the lagoon, very courteous staff.
Totally inadequate room amenities, far too little space and storage, only five coat hangers, no hairdryer in the room, no shoehorn, shower gel out (had to be refilled in the middle of the night). The suites are quite attractive, but the standard rooms are far from what you would expect from a 5-star hotel. Also, the breakfast selection is far too limited for a 5-star hotel, and the air conditioning in the breakfast room needs improvement.
Dear Christopher, thank you for your feedback, we are happy you enjoyed the location , staff and the wi-fi. We are sorry the room and breakfast didn't meet ypur expections. Your comments are noted and will help us improve. We hope to welcome you again soon. Best regards
Dear Christopher, thank you for your feedback, we are happy you enjoyed the location , staff and the wi-fi. We are sorry the room and breakfast didn't meet ypur expections. Your comments are noted and will help us improve. We hope to … Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewLocation
Cleaning can be improved.
Thank you for your feedback Mrs Elodie. We are glad you enjoyed the location. We appreciate your comment about the cleanliness and willl wwork on improving it. We hope to welome you again soon! Best regards The Direction
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewLocation, the views, cleanliness, friendliness of staff, comfort
The room was a bit smaller than I expected
Thank you so much for your kind words Mr. Gbedemah! We are thrilled to hear that you enjoed your stay and appreciated the cleanliness, confort,and friendliness of our staff. We are sorry the room felt a bit smaller than expected, and we will take your feedback into consideration to improve. We hope to welcome you again soon! Best regards the Direction
Thank you so much for your kind words Mr. Gbedemah! We are thrilled to hear that you enjoed your stay and appreciated the cleanliness, confort,and friendliness of our staff. We are sorry the room felt a bit smaller than expected, and we wil… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewStaff was friendly
Water from the shower was going into the room. I reported it many times but nothing was done about it
Thank you Mr.Ibrahima for your feedback. We are glad you found our staff friendly you foundour staff friendly and truly sorry for the issue with the shower. We have addresssed it with our team and and hope to do better next time. Best regards The Direction
Thank you Mr.Ibrahima for your feedback. We are glad you found our staff friendly you foundour staff friendly and truly sorry for the issue with the shower. We have addresssed it with our team and and hope to do better next time. Best rega… Show more
Reviewed: 25 April 2025 · Stayed in March 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewOver rated and over priced hotel. Rooms are small, wash room is also very small. You will get good hotel in less price. Restaurants have only few options for food.
Thank you for sharing your feedback with us Mr. Arshad. W are sorry to hear that your experience did not meet your expectations. Your feedback is invaluable , and we are committed to making improvements. We hope to have the opportunity to welcome you back and provide a better experience in the future. Best regards,
Thank you for sharing your feedback with us Mr. Arshad. W are sorry to hear that your experience did not meet your expectations. Your feedback is invaluable , and we are committed to making improvements. We hope to have the opportunity to… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 March 2025 · Stayed in March 2025
Verified review