Reviews of Pullman Abidjan 5 stars
Avenue Abdoulaye Fadiga, Le Plateau, 01 BP 2185 Abidjan, Côte d'Ivoire
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewStaff were courteous and professional
Power outage on 2 occasions
Dear Mistura, Thank you for taking the time to share your feedback about your recent stay with us. Were delighted to hear that you found our employees courteous and professional and that you enjoyed your stay owerall. However, we're sorry to hear that you experienced power outages during your stay. We apologies for the inconveniences this way have caused and want to assure you that we're taking steps to present such issues in the future. We appreciate your feedback and thank you again. We hope to welcome you back to our hotel soon. Sincerely, Edwige GNALEGA Guest Experience Manager
Dear Mistura, Thank you for taking the time to share your feedback about your recent stay with us. Were delighted to hear that you found our employees courteous and professional and that you enjoyed your stay owerall. However, we're so… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe hotel was clean, with a modern stylish African infused design throughout. The room was spacious with a comfortable bed and a beautiful view of the lagoon (room 908 was perfectly positioned). The concierge (Melvin) was extremely helpful and accommodating throughout my stay; providing me with tips of where to visit, arranging my transportation and trips. This made my stay even more worthwhile and made me feel like a valued customer.
The food at the hotel is not the best and I much prefer the food from the local restaurants.
Dear Mrs Marissa, Thank you for sharing your feedback and for highlighting the cleanliness of our hotel, the unique African-inspired design, and the comfort of your room with its beautiful lagoon view. We are delighted to hear that Melvin provided you with such attentive service and helped make your stay memorable — we will be sure to share your kind words with him. We also take note of your comments regarding our food offering. Your feedback is valuable, and we will share it with our culinary team to continue improving and aligning our dining experience with the high standards we aim to deliver in all other areas. We truly appreciate you choosing Pullman Abidjan and look forward to welcoming you back for another enjoyable stay. Warm regards, Yasmine EID - General Manager Pullman Abidjan
Dear Mrs Marissa, Thank you for sharing your feedback and for highlighting the cleanliness of our hotel, the unique African-inspired design, and the comfort of your room with its beautiful lagoon view. We are delighted to hear that Melvin … Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in April 2025
Verified reviewTHE STAFF
NOTHING
Dear Mr Nobert, Thank you for sharing your feedback and for highlighting our staff. We will be sure to share your kind words with them. We truly appreciate you choosing Pullman Abidjan and look forward to welcoming you back for another enjoyable stay. Warm regards, Yasmine EID - General Manager Pullman Abidjan
Dear Mr Nobert, Thank you for sharing your feedback and for highlighting our staff. We will be sure to share your kind words with them. We truly appreciate you choosing Pullman Abidjan and look forward to welcoming you back for another enj… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe front Desk officer Ms Denise is unique . She is very professional
none
Dear Mr / Mrs Melchiade, Thank you for your kind feedback. We’re delighted to hear you enjoyed your stay and truly appreciate your recognition of Ms. Denise’s professionalism — she is indeed unique, and we will be sure to share your words with her. We look forward to welcoming you back to Pullman Abidjan. Warm regards, Edwige - Guest Experience Manager
Dear Mr / Mrs Melchiade, Thank you for your kind feedback. We’re delighted to hear you enjoyed your stay and truly appreciate your recognition of Ms. Denise’s professionalism — she is indeed unique, and we will be sure to share your wor… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewBreakfast was lovely - and Sunday brunch was a vibe. I was spending my birthday weekend there and I felt abosultely spoilt. They offered me a room upgrade, gave me a birthday cake and it made for such a lovely weekend. The staff were courteous and polite and made me feel very welcome.
I loved everything!
Dear Guest, The entire Pullman Abidjan team would like to thank you sincerely for this complimentary comment. We were all honoured to make your stay and your birthday an unforgettable experience. Your satisfaction remains our highest priority. See you soon, , Edwige GNALEGA Guest Experience Manager
Dear Guest, The entire Pullman Abidjan team would like to thank you sincerely for this complimentary comment. We were all honoured to make your stay and your birthday an unforgettable experience. Your satisfaction remains our highest priori… Show more
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewthe breakfast and the breakfast team were just amazing ! That was the nice part of the stay .
the most important part of a Five star hotel is certainly the infrastructure but also definitively the services. During this stay the service was extremely poor and no effort or gesture has been done to mitigate this. The staff, while polite on the surface, lacked basic hospitality training and attentiveness. At no point did anyone offer a sincere apology or attempt to make things right. This was supposed to be a luxury experience, but it felt more like a poorly managed budget motel. I expected far more from a five-star establishment. Definitely not worth the money.
Dear Mrs Dhow, Thank you for taking the time to share your feedback. We’re truly pleased to hear that you enjoyed the breakfast and that our breakfast team made a positive impression—it’s always wonderful to know when our team members are recognized for their efforts. That said, we are genuinely sorry to learn that the rest of your stay did not meet expectations. Your experience is certainly not reflective of the high standards we strive to uphold. We regret that our service fell short and that you felt there was a lack of attentiveness and care. Please accept our sincere apologies for any frustration this caused. Your comments have been shared with our management team for immediate review and follow-up. We take feedback like yours seriously as it helps us identify areas that need improvement, particularly in ensuring consistent service across all departments. We hope that you will give us another opportunity to provide you with a stay that reflects our quality standards. Sincerely, Yasmine EIID - General Manager
Dear Mrs Dhow, Thank you for taking the time to share your feedback. We’re truly pleased to hear that you enjoyed the breakfast and that our breakfast team made a positive impression—it’s always wonderful to know when our team members are … Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewNice
Environment
Dear Mr Isah, Thank you for your kind words! We are thrilled to hear that you enjoyed our environment and had an excellent experience with us. We look forward to welcoming you back to Pullman Abidjan soon. Best Regards, Edwige - Guest Relation
Dear Mr Isah, Thank you for your kind words! We are thrilled to hear that you enjoyed our environment and had an excellent experience with us. We look forward to welcoming you back to Pullman Abidjan soon. Best Regards, Edwige - Guest Relat… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewLe Check in non respect
Dear Mr Toure, Thank you for your feedback. We regret the inconvenience you experienced during check-in and appreciate your comments, as they help us improve our service. We hope to welcome you back for a better experience in the future. Best regards, Edwige - Guest Relation Pullman Abidjan
Dear Mr Toure, Thank you for your feedback. We regret the inconvenience you experienced during check-in and appreciate your comments, as they help us improve our service. We hope to welcome you back for a better experience in the future. B… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewA shower not working on day 1 was not fun. But the staff fixed it pretty quickly once reported. Breakfast had a decent choice. I was given a room with a view of the lagoon which I appreciated. I took a massage at the spa. The massage was good (though a bit pricy) but the spa facilities do need a serious facelift.
Dear Mr Ahmet, Thank you once again for sharing your detailed impressions with us. We’re pleased to hear that you enjoyed the lagoon view and appreciated both the breakfast selection and your massage experience — even if the pricing felt a bit high. Your recognition of our staff’s responsiveness, especially in resolving the shower issue promptly, is greatly appreciated. We also take note of your comments regarding the spa facilities. Your feedback is valuable and will be shared with our management team as we continue to improve and enhance the guest experience across all areas of the hotel. Thank you for your continued trust in us — we truly value your loyalty and look forward to welcoming you again soon. Warm regards, Edwige - Guest Relation
Dear Mr Ahmet, Thank you once again for sharing your detailed impressions with us. We’re pleased to hear that you enjoyed the lagoon view and appreciated both the breakfast selection and your massage experience — even if the pricing felt … Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in January 2025
Verified reviewgreat selection, fresh and good coffee. the staff brought me a espresso machine to my room. excellent
airconditioner wasn't working. Called several times to have it rectified. took 2 days.
Dear Mr Ted, Thank you for your feedback and for highlighting both the positive and the areas where we can do better. We’re delighted to hear you enjoyed the breakfast selection and the quality of the coffee — and that our team could provide you with an espresso machine in your room. It’s always rewarding to know when our staff go the extra mile to enhance your comfort. That said, I sincerely apologize for the inconvenience you experienced with the air conditioning and the delay in resolving it. This is certainly not the level of responsiveness we strive for, and we are taking your comments seriously to ensure a faster resolution process in the future. We hope to have the pleasure of welcoming you back soon and providing you with a seamless experience from start to finish. Warm regards, Edwige - Guest Relation
Dear Mr Ted, Thank you for your feedback and for highlighting both the positive and the areas where we can do better. We’re delighted to hear you enjoyed the breakfast selection and the quality of the coffee — and that our team could provi… Show more
Reviewed: 14 February 2025 · Stayed in February 2025
Verified review