Standard business hotel. Tired around the edges. Needs updating. The receptionist was lovely when we arrived very late for check in.

Stayed in August 2025

The staff seemed unhappy to be there and were generally inattentive.

Good facilities, quiet spacious room.

Stayed in March 2025

- parking at Casino expensive (added 30% to our stay), perhaps just park on the street - door to balcony not thight added some more noice - staff struggling with english - staff spend to much time on mobile; do not show enough attention in restaurant. In fact after taking initial orders they never come and ask if everything is ok

- value for money - good shopping possibilities - very good restaurant - very friendly staff trying to communicate through App

Stayed in December 2024

N/A

En general todo OK

Stayed in December 2024

Lots of noise from party downstairs

Stayed in November 2024

You need a place to park besides the casino.

Liked that breakfast was included

Stayed in November 2024

Parking is paid. But easy available.

Nice welcome drink in the room. The rooms are very spacious. Good location with bars and restaurants. Full mini-bar.

Stayed in October 2024

The restaurant in the hotel does not have variety of vegetarian meals. Also it is quite overpriced.

Nice room. Great location.

Stayed in October 2024

A no-frills business hotel—functional, but nothing more.

Stayed in August 2024

Location is a bit on the edge of town and on top of a shopping mall plus casino, so convenient to the airport and highways out of the city, but away from the centre sites and restaurants (such as they are). Our main problem was parking. The hotel communicated that car parking was available, but then sent a message 8 hours before our arrival that we needed to confirm parking 24 hours ahead! The reception clerk tried to turn it into our problem and get us into paid parking with the casino next door. Eventually we took our chances on the street, and fortunately there was no problem. The hotel manager realized the poor customer care and offered us buffet dinner for free as a compensation, but the whole issue could be avoided by providing car parking without charge.

Very comfortable room with excellent huge bed. Very nice pool and gym. Good breakfast. Nice dessert and wine as welcome to the room on arrival.

Stayed in August 2024

Everything—pool, gym, breakfast

What a surprise—facilities and staff were above any expectations—very enjoyable place to stay with family. We parked at casino for like $10…location is great!!

Stayed in July 2024

Clean, comfortable rooms

Stayed in July 2024

Nothing

Nice big room Great gym and pool area, open late Good location with restaurants nearby Staff very friendly and helpful Nice coffee area

Stayed in October 2023

Big room, lovely bath!

Stayed in April 2023

We had a room facing the street (6th floor) and the windows are not really soundproof. It’s fine when you bring earplugs though.

Service was great all around. We arrived very early, they took care of our luggage, let us use the bathrooms to freshen up after a 16h bus ride and we even got a free coffee. Reception desk was very helpful in organizing transfer to Calama Airport. On top, the well equipped gym (for hotels) was great and the breakfast menu was very diverse.

Stayed in January 2023

-

Good place to stay; were only here one night for early flight the next day. Friendly desk staff, large comfortable room, good facilities including coffee and filtered water. Located centrally, and approx 10 minute taxi to airport. Would recommend.

Stayed in September 2022

Noise

Old but decent building. Hair on shower wall & floor. But about 11pm a noise began as though we were in the final, whirling vibrating stage of a washer...until 8am.

Stayed in August 2025

NO HOT WATER AT ALL. cards dont work properly in lifts and door room.

the hotel could be perfect, clean, noce employees, good breakfast, good food, awesome room.

Stayed in May 2025

Broken hot water system meant cold showers, malfunctioning access cards meant rekeying every time you returned to your room and used the elevator, very basic breakfast.

Stayed in February 2025

The room was not set up, we were missing towels, coffee pods, the mini bar was absolutely empty, we had not bath towels, the bathroom sink had a bit missing and you could see built up hair inside of it, we only had one robe, I made the mistake of looking under the bed to find bits of popcorn and other rubbish, the door to the balcony was very hard to close

I enjoyed room service, the staff that dropped things off were very polite and friendly.

Stayed in January 2025

The bath tub is not as big as it should be, if they’re going to charge extra for it they should have a proper one. Also the staff was very rube. Never smiling making every conversation awkward.

Stayed in January 2025

No hot water when we arrived

Location and comfortable bed

Stayed in September 2024

I was so disappointed - I checked in and asked if I could use the pool the next day when waiting for my flight but they did not allow me as I had to check out by noon and although the hotel seemed more or less empty I was not allowed to the pool area. never happened to me before anywhere in the world. poor management. door to the balcony - handle broken. very loud on the balcony

Room was ok

Stayed in June 2024

Where to start… the staff here were some of the rudest staff I have ever encountered - if you came to them with a problem they tried to generally convince you that you were wrong or it wasn’t their problem - never seen this anywhere else in the world. Additionally, We had a cleaning staff enter our room early in the morning despite having a do not disturb sign on the door… then she tried to blame us for not having one when it was clearly there on the door. Now the restaurant is a complete joke, never been to a worse restaurant in my life. The food was terrible, they took 2 hours to bring some very basic food, forgot one of our party’s food entirely and also served me pink chicken. The burger was horrendous and our friends who ordered the steak had about 3 bites before leaving it because it was that bad… we’re not even fussy eaters but it was actually horrendous, sadly it was a national holiday so we had no choice but to eat there. They had a function on in the next room and we felt completely ignored, in fact the manager even told us to our face that we weren’t the priority here - come on… who says that to a guests face. Honestly save your money and go somewhere else for better service- whilst the facilities were nice the way the staff treat you can completely affect the whole level of the stay! Oh and just to add for the food, they repeatedly told us the food was coming any minute for well over 2 hours which felt like quite the insult for that period of time. Even the manager admitted the wait time was ridiculous. They blamed everything on a translation issue which was a joke (we had even used translate and they responded confirming when we ordered so definitely a lie). I don’t normally complain but I couldn’t not say something about this calamity of a place.

Good sized rooms.

Stayed in January 2024