Reviews of LRH Calama, an Ascend Collection Hotel

Old but decent building. Hair on shower wall & floor. But about 11pm a noise began as though we were in the final, whirling vibrating stage of a washer...until 8am.

Noise

Standard business hotel. Tired around the edges. Needs updating. The receptionist was lovely when we arrived very late for check in.

the hotel could be perfect, clean, noce employees, good breakfast, good food, awesome room.

NO HOT WATER AT ALL. cards dont work properly in lifts and door room.

Good facilities, quiet spacious room.

The staff seemed unhappy to be there and were generally inattentive.

Broken hot water system meant cold showers, malfunctioning access cards meant rekeying every time you returned to your room and used the elevator, very basic breakfast.

I enjoyed room service, the staff that dropped things off were very polite and friendly.

The room was not set up, we were missing towels, coffee pods, the mini bar was absolutely empty, we had not bath towels, the bathroom sink had a bit missing and you could see built up hair inside of it, we only had one robe, I made the mistake of looking under the bed to find bits of popcorn and other rubbish, the door to the balcony was very hard to close

The bath tub is not as big as it should be, if they’re going to charge extra for it they should have a proper one. Also the staff was very rube. Never smiling making every conversation awkward.

- value for money - good shopping possibilities - very good restaurant - very friendly staff trying to communicate through App

- parking at Casino expensive (added 30% to our stay), perhaps just park on the street - door to balcony not thight added some more noice - staff struggling with english - staff spend to much time on mobile; do not show enough attention in restaurant. In fact after taking initial orders they never come and ask if everything is ok

En general todo OK

N/A

Lots of noise from party downstairs

Liked that breakfast was included

You need a place to park besides the casino.

Nice welcome drink in the room. The rooms are very spacious. Good location with bars and restaurants. Full mini-bar.

Parking is paid. But easy available.

Nice room. Great location.

The restaurant in the hotel does not have variety of vegetarian meals. Also it is quite overpriced.

Location and comfortable bed

No hot water when we arrived

A no-frills business hotel—functional, but nothing more.

Very comfortable room with excellent huge bed. Very nice pool and gym. Good breakfast. Nice dessert and wine as welcome to the room on arrival.

Location is a bit on the edge of town and on top of a shopping mall plus casino, so convenient to the airport and highways out of the city, but away from the centre sites and restaurants (such as they are). Our main problem was parking. The hotel communicated that car parking was available, but then sent a message 8 hours before our arrival that we needed to confirm parking 24 hours ahead! The reception clerk tried to turn it into our problem and get us into paid parking with the casino next door. Eventually we took our chances on the street, and fortunately there was no problem. The hotel manager realized the poor customer care and offered us buffet dinner for free as a compensation, but the whole issue could be avoided by providing car parking without charge.

What a surprise—facilities and staff were above any expectations—very enjoyable place to stay with family. We parked at casino for like $10…location is great!!

Everything—pool, gym, breakfast

Clean, comfortable rooms

Room was ok

I was so disappointed - I checked in and asked if I could use the pool the next day when waiting for my flight but they did not allow me as I had to check out by noon and although the hotel seemed more or less empty I was not allowed to the pool area. never happened to me before anywhere in the world. poor management. door to the balcony - handle broken. very loud on the balcony