Reviews of Novotel Santiago Las Condes 4 stars
Alonso de Córdova, 5199, Las Condes, 7560873 Santiago, Chile

Loading
Guests also reviewed these properties:
York, United Kingdom
Kronberg im Taunus, Germany
Apollo Bay, Australia
Jakarta, Indonesia
Rarotonga, Cook Islands
Caen, France
Naples, United States
Horní Věstonice, Czech Republic
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewLocation.
When you pay for a room with king bed size but have no closet to put your things, has no table to work it's not suitable for some of the guests.
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewFriendly staff, great breakfast, there is tasty gluten free options. Nice dinner, good rooms. Great location!
Nothing
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewVery well located Clean Very nice staff
It was our 2nd stay with a difference of 3 days The room assigned in our 2nd stay was not in the same good condition than the 1st one
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewVery well located Clean Good size room for a family of 4
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 May 2025 · Stayed in April 2025
Verified reviewThe location and accessibility was great. The room was spacious for a family.
Our booking was last minute. After a 36h journey We just needed a clean and safe place to crash for a day before our next flight.. it seemed unfair that we were charged a significant fee for checking in early. With two kids one just says yes. Also the restaurant would not have us charge anything to the room. So one had to go back to the room to get ones credit cards. Something am just not used to.
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewThe bed is too confortable and the breakfast was delicious (a lot of variate of foods).
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in March 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewSize of room Cleanliness
No bar - or what was there was un manned. Tiny ironing board!
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewRoom was not always cleaned. Free water at the lobby.
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewBig room, with a nice view. Breakfast is well served with plenty of option. You can order additional eggs from the kitchen, although they don't tell you. This communication should be improved. Staff is friendly.
They gym is very poor, with no weights and no equipment. Very small room with no equipment for people to train.
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewClean, attentive staff and good food.