Excellent housekeeping staff!

Stayed in August 2025

It was our fault to notice an A/C in the living room, which was hidden behind a curtain. That would had allowed our son to sleep in the huge bed sofa. Some information would had been appreciated.

Staff was super friendly

Stayed in June 2025

Coffee could be stronger, the croissants could be fresher. But , still, breakfast is verty good.

Breakfast was very good, in particular the orange juice and fruit. Scrambled eggs and toast were very good also. Room and services were very good also. It is also very well located . Room is very well isolated.

Stayed in July 2025

Perfect Hotel for stop over while in Santiago. Staff are friendly and helpful. The Colombian girls in the restaurant make an excellent omelet. Rooms are comfortable and the location is perfect for exploring down town.

Stayed in June 2025

First day my towels were white as the stay progressed the towels placed were clean but looked old, not white. Face and bath towels.

It was alright, same hotel breakfasts. The scrambled eggs too watery, the selection of pastries the same -bland.

Stayed in May 2025

Nothing

The hotel staff were exceptional and the rooms were a great size and so comfortable

Stayed in April 2025

Very helpful staff

Stayed in March 2025

Everything was fine

Food and room

Stayed in March 2025

The wifi was very inconsistent throughout my stay. It's sad that the wifi didn't work on the roof terrace, as this is a very nice spot to relax and do a little work.

The room was very spacious, clean and had a very good bed. The location is close to Vitacura, but you also have the Christobal in a short distance. The hotel was very quiet, and even the highway just outside didn't affect the sleeping because of 4 layers of glassing.

Stayed in April 2025

The pool access is fairly restrictive and the gym is not great

Rooms are a good size and clean.

Stayed in February 2025

The staff at the hotel are exceptionally friendly and helpful. The rooms were spotless. The towels large and fluffy. Location very good.

Stayed in March 2025

Coffee and tea making facilities in bedrooms. Would prefer provision of kettle, teabags as well as some milk in rooms. Also would like to have had an iron and ironing board in the room.

Liked breakfast and bedroom.

Stayed in March 2025

At night, its very hard to tell its the hotel. We arrived late, around 11pm. Since they have gates around the hotel, the hotel looked like a condo building, not a hotel. And the signage for the hotel (which we did not see till later) is up on the side of the building. Neither we nor our taxi driver thought we had the right place. Once we got out of the taxi and buzzed the gate we could see the sign up high on the side of the building. They really need to put a sign IN FRONT so its clear that it’s the hotel. (if they had one, I never saw it) Layout of the room was another issue. Overall its a big space..but taken up by what is likely the building structure columns., which with that and the building being not that big, the room was a bit of a maze to get around (could not even move my roller bag around without picking it up to turn sideways to get around some pillars and furniture. Same thing in the breakfast buffet. You had to wander around several small rooms to get your food due to the layout and structure. The breakfast buffet was ok, but not as extensive as most places we stayed. While it had the usual assortment of breads, cereals, meats and cheeses, along with scrambled eggs and bacon or sausage, the assortment of pastries and other times was a bit lean. Part of the issue is, they don’t have a lot of space as it is and have to spread things out over several rooms. Also, the AC is a single wall unit. Which does a good job in the main bedroom living room area, but the rest of the suite remains hotter. They could really use a central air unit, or a second wall unit given the size of the space.

We had one of their suites, which was nice and reasonably large and well appointed with couches, eating table, desk and large bed. The bed was comfortable. The bathroom had plenty of space. Had a bathtub shower combination. The room has windows on two of the sides so you get a good view from there…but the hot sun would come in and heat the place faster than the AC could cool it. So we had to make sure the drapes were drawn most of the time. Wi-Fi worked well (they had a repeater in the room. smart) Plenty of plug outlets where you need them given all the gadgets we have these days. Service was top notch. Front desk people were very helpful with our questions. Housekeeping and breakfast staff were professional, and as the suite is on the 5th floor near the spa and pool, the spa person helped open doors for me when she saw my hands were full. The location is pretty good as you are in a residential area, but a 5 min walk to the big Costanera Center mall, where there are tons of shops and restaurants, including a Jumbo super market. Many other restaurants in that area and 5-10 min from there. The website photos are a fair indication of the rooms and hotel (buffet picture seemed a bit better than it was). The price is the key for what you are getting in comparison to staying at one of the bigger fancy hotels. For us, the smaller boutique hotel and price fits our style.

Stayed in March 2025

The breakfast was basic, no plant milk option. Not very vegan friendly (only fruit & bread)

Great location! Comfortable beds, friendly staff, nice rooftop pool

Stayed in March 2025

Perfectly located and an exceptionally spacious room. Very friendly and helpful reception staff

Stayed in March 2025

All good

Good location and accesible to walk to shops and restaurants nearby. Ourdoor pool with spa and jacuzzi all included.

Stayed in March 2025

The view from the room was into the backyard with barking dogs

Very good hotel in one of the best locations - directly opposite the largest building in South America. Great pool, beautiful view, top service

Stayed in March 2025

Breakfast was a little pricey, but then, Santiago in general is an expensive city (in South American terms).

The location of the hotel (Providencia; near Sky Santiago) is very good. The rooms are a good size, very clean, and well maintained. Lots of hot water and the internet service was solid! The staff is very friendly and helpful. Only had one dinner in the restaurant, and the food was excellent.

Stayed in February 2025

The pool is a little small and the area around it too small.

The staff were tremendous. Nothing was too much trouble. The breakfast was great. The room was good.

Stayed in February 2025

Clean, comfortable. Great pool. Good location. Friendly helpful staff.

Stayed in February 2025

Nothing.

Very nice rooms for a good price. Friendly staff and good facilities.

Stayed in January 2025

N/A

It is like a 'home away from home', very cosy with modern facilities, excellent breakfasts and very efficient, friendly staff who happily help organising tours, transport, whatever one's needs. The hotel is well located in the heart of Providencia with shops and restaurants within 10 minutes walk.

Stayed in January 2025

We got an upgrade to a junior suite, and it was very spacious. We liked the handheld shower attachment. The bed was comfortable. The was very helpful and arranged a tour to Valparaiso.

Stayed in January 2025

Our bathtub drian was slow draining. we reported, but nothing was done.

Staff they were friendly and helpful. Great facilities with the rooftop pool and sauna. Good breakfast, and the bed was comfortable highly recommended..

Stayed in January 2025