Reviews of Casa Arrayán

The staff were very helpful & friendly. They did a thorough job when I asked to make-up the room mid- stay. The included breakfast was excellent. The bread fresh baked & good variety daily. The bed was very comfortable to sleep in. I liked the old/antique furnishing. Even though the building is old & needs some maintenance, everything was clean & functional. Love the architecture of the building. Lovely view of the mountains. It was pretty quiet except for some random dogs barking, which can't be avoided in Santiago

The building is a bit rundown, needs some maintenance. I had to tighten the screws on the balcony door knob. Pool wasn't cleaned(leaf litter/debris), but since it's not heated & it was winter, it makes sense to not waste time on it. Shower takes a while to get hot. But does get hot enough.

The staff is very attentive. They bring meals to your room which is nice especially in the winter. There are a couple of activities you can do there (pool, hot tub, massage, restaurant...).

We traveled in June, so the place was cold. There is an AC in the room (a bit loud at times), but the bathroom is cold. I imagine it's much nicer to stay here in the summer. The towels are old enough, it'd be nice to have a newer ones.

The rooms are large, the beds comfortable. The staff was really nice and helpful. The massage and sauna were great and the food exquisite. We were able to check out a bit later and then stay by the pool longer, so it was a wonderful experience.

The checkout process was a bit confusing. I think it was miscommunication with a lady from the staff, who we had not had contact with before.

I liked being there

It was nice

The problem was that they did not want to serve the breakfast before 08:00 There was no time for breakfast mentioned on the website. After insisting a lot, beyond civility, they agreed. Staff was strange behaving and did you feel unwelcome

The staff were really friendly and our room was clean.

The views and the breakfast

The music playing constantly from 9am until 23.00 which was heard in the room. A very cold welcome, not allowing us to even sit/wait by the pool or eat something until we could check in. Poor evening meal. Dated bathroom. Room not cleaned. Hugely disappointing stay.

The friendly and helpful staff, and the location!

The staff was amazing, so kind and helpful, each of them went above and beyond. Shout out to Charlotte, Nely and Daniel for making us feel so welcome. They were so lovely!

The staff, breakfast location and room. All great

Not a disliike, but the driveway turn is a bit tricky and steep.

Breakfast was good, staff was great!

Is a dump!!

They are absolutely informal and respect reservations are not in their system!!

Wonderful environment. Facilities are great.

A little cold.

This was a lovely hotel - we choose to stay here a few days after a long journey to Chile before heading on to explore a bit and it was a really nice place to relax for a few days. In the sun it's brilliant - beautiful views, cocktails by the pool, breakfast on the terrace etc and even a relax in the hot tub! When it was cooler we could still eat inside which we did for an evening meal as well as breakfast and the staff couldn't have been more helpful or lovely.

It is a little out of the way but we got an uber a few times and it was very cheap so not really a problem - it was about a 15 minute walk down to some local restaurants too

The breakfast was delightful and the bread was amazing. We enjoyed the sereneness overlooking the mountains in the distance.

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