My only complaints are that blackout curtains would be a great addition, the cleaning could be more thorough, and the water takes a long time to heat up, which can lead to unnecessary waste while waiting for it to reach a comfortable temperature.

Great location, friendly staff, and the building has a charming, cozy vibe despite being older. The price is fair for what’s offered.

Stayed in January 2025

I did not like that we were not notified of our room, reservation given away to a large group ..

I did not stay in the hotel, when arrived they said ..oh we sorry, but something happened and the hotel is full, but we are going to send you to another place, just like this for same price..

Stayed in December 2024

Great value hotel with comfy and cosy rooms close to everything you need in Punta Arenas. The lady who checked us in also offered transfers from the airport if you need them and also spoke English if your Spanish isn't great.

Stayed in July 2024

Door hard to open, but owner showed me the trick

Helpful owner - allowed to make my own breakfast when I needed to leave early; owner very understanding when I had to cancel one night because of canceled flight; owner connected me with driver for airport and also gave me help finding my way around town.

Stayed in January 2024

Carpets were dirty and room was very small.

Warm room. Comfortable beds.Good bathroom.

Stayed in October 2023

very this walls and ceiling, we could have every word spoken by the upstairs neighbours

close to the center and most of the staff was nice

Stayed in March 2023

wifi is weird/weak. place feels a little rundown.

Amazing breakfast (lots of options and very fresh). Staff was also very helpful and welcoming. Location is great. Old school feel.

Stayed in January 2023

there was no one at the front desk for questions the entire stay.

the taxi driver that works for the hotel (Fabian) was wonderful! he picked us up from the airport and did our check-in since our flight arrived around midnight and the desk was closed for check-in. Great conversation, he offered himself for taxi-omg during our whole stay if we needed him. super flexible with our pick up time.

Stayed in January 2023

The facilities look a bit outdated, but other than that, everything was fine.

The staff was very helpful and kind. The location was excellent from the park and the mirador.

Stayed in January 2023

Room need some update, especially carpet The wall is thin asyou can hear neighbors watching TV

Location is right outside town center Quiet, good night sleep

Stayed in December 2022

No one was on duty at the reception desk. When I first arrived (early afternoon), I had a wait of 20 minutes while ringing the buzzer and calling the hotel's phone number to get someone to let me in the front door. To settle my bill, I had a wait of 10 minutes after sending a WhatsApp message to someone who arrived from off premises. Also, no one was on duty during the breakfast period. I had to find things in a refrigerator, locate the drawer with tableware, and figure out how to use the kettle to boil water for tea.

I liked the friendliness of the staff with whom I briefly interacted, the location, and the price.

Stayed in March 2025

-

It was clean, nicely located and the owner picked up as from the terminal. We also received a very nice breakfast box because we couldn’t stay for breakfast. If only all places were like this :)

Stayed in February 2025

Tiny bath, ancient bed, pathetic breakfast.

Close to center of town

Stayed in January 2025

Noisy noisy noisy- with no consideration of non- tour patrons This is the worst place we’ve stayed so far in six weeks in South America. And that includes jungle lodges in the Amazon, home stay in Lake Titicaca and tents on the Inca trail. The hotel at first glance is an early 20 th century house converted to accommodation- looks quaint. By the very nature of the building it is ill suited for a traveller who want quiet peaceful evenings of sleep. Must also consider that with only five hours of true night- sleep in a poorly curtained room is important. The problem is there is no sound insulation at all. If only most guests (during our stay- might have been a one off, but certainly ruined our stay) didn’t arrive at 10.30 pm each night!!! We could have coped with the street noise, heating and plumbing noise and the squeaking floorboards- that would put Japanese Nightingale floorboards to shame. Both nights at 10 pm ish a bus load of other guests arrived. The arriving guests were oblivious to the fact that the “quaint” squeaky floorboards sounds horrendously loud- with rolling cases and hard boots. There was absolutely no soundproofing between each room and hallway- who arrives at 11 pm and turns on a tv???? had to go down to reception then hallway to ask the arriving guests to be quiet.Didn’t stop loud hallway length conversations at 2320 hrs…. There is no curtaining on the transom window above hallway door meaning we were bathed in the hallway conversations and light until it was finally turned off for the morning at 0022 hrs. The previous posted rave reviews are probably written by people who only stay for the overnight 9 hour stay, not the multi day guests who have a 0600 start and an 11 hour bus journey the next day. Breakfast was at best average. Their plumbing is the noisiest with the heaters clicking and creaking all night , and everyone knows when any toilet is flushed.

Good location- city centric

Stayed in December 2024

It is very outdated with locks that keep nobody out. The safe was loose -you can just carry it with you. TV réception just snow. Shower old but worked in the end.

Location was close to city center and 10 minute walk from Bus station but so are almost all locations. Kind lady who made fresh scrambled eggs

Stayed in November 2024

very clean and clean. host was friendly and helpful.

Stayed in February 2024

Booked a couple months in advance, on the day of the check in they told me they didn’t have my room and tried to send me to a hostal. Didn’t look good, even claimed that I was getting a “discount” but in reality it was just a lower category of a stay. I work in hospitality too. The golden rule of a booking is that you agree to a vendors terms expecting that it will be that way when the date comes. If the vendor can’t meet their end of the deal, you put people in a nicer place and just accept that extra cost. Had to pay a lot more for another random place and figure this all out on my phone in the airport.

Stayed in November 2023

Old style. squeaky floor and thin walls.

Friendly staff. Cheap. Comfi bed.

Stayed in December 2023

N/a

Great value for money. Staff very attentive and friendly. Breakfast was great, served by one of their staff. I chose the room I preferred to stay in.

Stayed in November 2023

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Stayed in December 2024

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in February 2024