Shower wasn’t very good at all and some noise early hours of the morning

Staff were really good to me helped me arrange a taxi to and from the airport and advised on areas on Santiago to visit and where to get food. Bed was really comfy.

Stayed in July 2025

Nothing really.

Lovely little boutique hotel. The location feels odd at first but after walking around realising that it’s bang in the middle of a wonderful bohemian, arty and lovely area of Santiago. Lots of nice little restaurants and bars and ideally located for the airport bus and metro. Room was cosy (a bit on the small side - but had everything needed and a great bathroom), bed very comfortable and facilities great (not to mention the free ‘wine hour’ and excellent breakfast!

Stayed in August 2025

The staff are genuinely nice and highly competent. I felt very welcome and comfortable for my week-long stay. Its location near a metro station made it a great central location for exploring from. The location is near Plaza Libertad de Prenza, which turns out to be a pleasant place to sit and people watch. There is an excellent coffee shop there, amongst other restaurants nearby. Breakfast is fresh and there was a good variety of options. Fresh eggs are cooled to order. Wine Hour turned out to be a welcome way to come down off a busy day. The restaurant is good and I ate several meals there. Fresh salmon cooked perfectly is hard for me to turn down. Overall, one of the best boutique hotel stays I have had in a long while.

Stayed in August 2025

Staff was very helpful and went out of their way to help you

Stayed in June 2025

Wifi in the rooms was patchy though good downstairs and in the atrium

Friendly, English speaking staff especially Freddy Salinas who went out of his way to help us with SIM cards, how to use the metro and recommendations for a guide in our next stop

Stayed in May 2025

Plastic shower tray

Helpful staff

Stayed in May 2025

the street noice

the building, close to restaurants, the staff very helpful!! the treats, wine etc!!

Stayed in April 2025

The foyer and breakfast can be quite noisy and sound penetrated my room on the ground floor

The room was very comfortable in a nice location.

Stayed in May 2025

The bed was comfortable, the staff was great and the breakfast was great!

Stayed in April 2025

Nothing to complain about

Friendly staff, near metro, buses, and historic downtown.

Stayed in April 2025

Was a bit noisy outside on our first night but great stay

Very clean and friendly staff.

Stayed in April 2025

There is no elevator

Concha y Toro 33 hotel is situated on a historic block of restored buildings. The interior is updated, modern, clean and well-designed.

Stayed in March 2025

They spoke English well, and that was special on our trip. Nice breakfast with several unique items on the menu. It is a walkable distance from the center, but the sound bus system could have done it walking.

Stayed in January 2025

No lift if you have some luggage to struggle with...

Very modern and nicely furnished ， great breakfasts, very friendly and helpful staff

Stayed in February 2025

There are no elevator to the rooms. We have to lug all the bags up/down.

Tea time and wine time every evening. Very attentive and responsive staff. Very quaint street.

Stayed in February 2025

I would have preferred another option of PLAIN yogurt, and whole fruits as well. It would be nice to have had either a local product, honey, cheese, pastries, as everything was obviously not unique. Menu options need to include small plates to accompany a glass of wine. Local small dishes, fresh cheeses, similar to tapas perhaps. It would be nice if there were a more pleasant and safer environment in the nearby fountain plaza. There were always very unclean, loud groups and individuals, including homeless people outside and some pushing their carts who were yelling at me and making lude gestures. It was frankly frightening. Because of this, I would not recommend staying at the hotel for most travelers as this really was very unpleasant and ultimately I felt unsafe. The fountain area, buildings and balconies are truly splendid, but the loud music and shouting of the gathered groups was off-putting.

It was nice to have the option for including breakfast. The restaurant was a bonus, very convenient. The history of the area, the duPont family and business connection should be explored. Please prepare and provide this information to guests. There is even an historic photography display prepared by local organization that has put up public display on barrio's significant history. This will be a draw for many.

Stayed in February 2025

Staff very friendly and accommodating. Coffee machine in dining area always available. Complimentary wine in the evening was a nice bonus.

Stayed in February 2025

Our room was a little noisey. It's an older building and we could hear partying in the streets. If you are a light sleeper ask for a room off the street.

The location was great, we walked to everything we wanted to see and some decent restaurants were right down the street. The room was comfortable with working AC. Breakfast was the best we've had while traveling through Chile.

Stayed in February 2025

Too small rooms, lack of real windows in the room. Overpriced.

The building is very nice, the street itself is charming but abandoned. It is 15 minutes walk to Plaza des Armas. Rooms are clean but really tiny and lot of them have windows that faced to the corridor, so if you don't want other guests to look into your room, you can't open them, which means it is like you have no window. The breakfast is good and there is a wine testing in the evening.

Stayed in February 2025

Nothing

Really comfy, great friendly helpful staff and lovely touches like complimentary wine and cakes

Stayed in February 2025

Very helpful and friendly staff, room was lovely and clean!

Stayed in February 2025

the room could've been a bit bigger..

Th service was excellent, all members of the staff very friendly and helpful. rooms are very small, struggled with placing two suitcases anywhere, but over all a brilliant little hotel in a nice location, just outside the city centre, but walkable dictance to everywhere. great idea with the free glass of wine between 7 - 8pm!

Stayed in February 2025

Evrething was eccellente

The Hotel Is very nice and the people is very friendly. One of my best experience in hotel. The Barrio a Concha y Toro looks a bit ‘unusual’ but is very nice. Enjoy!!

Stayed in February 2025

Location is a bit sleepy

Friendly and attentive staff, by far the best I encountered in Santiago. Satisfying breakfast. Comfortable common space stocked with good coffee and hot cocoa available all day. Nice classic building

Stayed in January 2025