The pool and spa were closed.

We liked the proximity to city sights and attractions. The hotel was in a nice area with several coffee shops and restaurants nearby. Front desk and dining room staff were very helpful.

Stayed in August 2025

Nothing

Plenty of options for food and shops nearby. Easy to get an u er to collect you from.

Stayed in May 2025

No coffee in the room, but nothing really

Location, staff kindness, shower, window view.

Stayed in May 2025

Coffee is less than average. Few options, nothing really good. When arrived at hotel, the room they gave me had issues with air conditioner (30º C in Santiago). After unpacking my bags, 1 hour later, they provided me another room. Air con did not work either. The 3rd room was ok. Hotel management did not care about it. However the receptionist called Jorge, was really kind, professional and quick trying to fix it. His effort was the reason to do not cancel my staying calling booking.com Staff in general are not friendly or gentle.

Location is very good Jorge, the guy at reception who was very helpful trying to fix an issue I had with 2 different rooms (air con did not work).

Stayed in January 2025

Breakfast poor in quality..

Good working desk.

Stayed in July 2024

THis is avery nice hotel in a good location. Its decent value for money. Its close to a lot of restuarants. Nice place.

Stayed in March 2024

As a vegan, I found little to eat at the breakfast buffet. I liked the fruit but some of it was canned with sugar syrup. I would like to have seen at least oatmeal as an option. I ended up buying my own food and bringing it down to the dining room.

I liked the fresh fruit.

Stayed in January 2024

Good location, friendly staff

Stayed in January 2024

The extra box bed for the third guest was broken. My sister had some back pain after 4 days sleeping on it.

Location and great staff.

Stayed in December 2023

Breakfast. Not Good.

Stayed in July 2023

Window had a poor seal and quite a lot of cold air and noise entered the room. Shower curtains are too light and don't have any means of staying in position so when shower is running the curtain billows into the shower and sticks to you.

Location great, breakfast good, staff helpful

Stayed in June 2023

There wasn't hot water 2/3 days of the trip, and the staff was not accommodating. The pillows were very uncomfortable and the mucama service didn't restock towels or soap.

The room service

Stayed in May 2025

We didn't stay long enough.

We arrived at 8:30 in the morning. We had planned to drop off our bags. They asked if we wanted our room, which, of course, we did. We were able to take a short nap after our 10+ hour flight. We realize this may not always be available, but it was way beyond our expectations. The location was very near many good restaurants. We did have to take the train to the center of town, but the train station was only a few blocks away. Hotel Stanford made our short stop in Santiago very enjoyable and allowed to adjust for the rest of our trip to South America.

Stayed in March 2025

The light in my room was not working so i asked for another room and was told there wasnt any. The airconditoning wasnt working either so in the middle of the night i came to complain about it as i couldnt sleep at all and was finally changed the room (which was surprising since earlier i was told there was no room). The staff was helpful and changed the room for me but it disturbed my entire night and i had a meeting in the morning i wasnt rested for which was very unfortunate. I was booked for two nights but i left after the first night as it was a very uncomfortable night

Stayed in January 2025

The hall, the lobby, the reception, the room, the phone didnt even work (yes i told front desk about it and nothing)

The location

Stayed in November 2024

Nothing

Empleados muy amables y atentos.

Stayed in November 2024

The room is very cramped. There was not a lot of space for luggage etc. There is nothing in the room. No kettle, cups, plates, cutlery. There was only one pillow each. The wifi (which was rated as high speed by previous guests) basically didn't work it was so slow. We booked expecting to use the pool and sauna... You couldn't access either of these as they were behind locked doors and didn't look like they had been operational in months/years. So don't expect much if you do stay here.

The hotel is in a good location if you're a tourist staying in Santiago. The bed was comfy, and breakfast being included was nice, but that was about where the positive things stopped.

Stayed in August 2024

Service. The room wasn’t cleaned after two nights reservation, even if it was requested. On the third night I had to take out the garbage clean the washroom and demand for clean towels. Price is elevated compared to service and amenities.

The only thing we can rescue about the hotel is its location.

Stayed in June 2024

Nothing

Great hospitality

Stayed in March 2024

Some9ne stole several hundred dollars from the luggage I left for 2 hours, otherwise everything great

Stayed in December 2023

The bathtub was extremely dangerous to get in. No handles to help you get in and out. The Air condition was too noisy. Needed lubrication maybe. The first room they gave me was too small and claustrophobic. I had to ask for a better one. Why did they give me that room in the first place !!! They charged me a different fee from what I had from Booking. The breakfast was barely acceptable. During breakfast on Sunday the manager kept sweeping the floor with a broom while we were eating !!!

Only the location was good. I can't think of any other advantage over other places I have stayed.

Stayed in August 2023

n/a

Great location, close to metro station Los Leones. Nice room, comfortable bed and great service. I needed ice for my foot (had a little accident outside) and they were super helpful. They have a great selection of Korean snacks and ice creams which was really cool! There’s also two restaurants in the hotel, so more options to eat if you don’t feel like going out.

Stayed in March 2023

Staff

Stayed in September 2022

There are no comments available for this review

Stayed in July 2025