Reviews of Courtyard by Marriott Santiago Las Condes 4 stars

The location is excellent, directly connected to the mall, which made it very convenient for shopping and dining. The hotel offers a very good breakfast with a variety of options. The room was comfortable, clean, and well maintained, providing a pleasant stay.

The mountains were visible on the horizon, but the room’s view was mainly of the parking lot above the mall

Pretty and in a great location

Excellent location, spacious and comfortable room, all very clean and modern, great breakfast and room service.

Elevators are a bit complicated.

One of the nicest Courtyards I have ever stayed in. Lovely new building, you see the whole city under you and the mountains!! Amazing gym, pool, terrace on top. Breakfast was pretty good too. Staff super nice and helped us book a trip for the next day - thank u so much!!!

Bit expensive but honestly must be one of the best things you can get in Santiago!!!

We found rat droppings on the second day of our stay. We didn't receive the response from the hotel we expected. poor handling of the situation.

that we found rat droppings in our bathroom

Room, location

bed

-

I didn't like the hotel because on arrival I paid cash for the room, which she didn't give me a receipt for. She then asked for $200 US for incidentals, I gave her my credit card but when she said the money would actually be taken out then refunded later, I took back credit card and gave her cash again which she clipped to a piece of paper with my name on it to be given back next morning, upon walking to the lift I realised she hadn't given me a receipt for the room, I asked for one and she said she would print one out in the morning, I said no I want one now, she printed one reluctantly. Early the next morning I left after handing in my key, a taxi was waiting for me, and the $200 was not returned. I realised later and have spoken to the hotel and they deny any money was left for incidentals. They tell me it's not mandatory to leave money for incidentals, I would not have got my key for the room if I had not left that money, it's a very large hotel chain, it's hard to believe leaving money for incidentals is not mandatory, if this was the case no one would leave money, but that is what they are trying to tell me

The accommodation was great! Everything was great other than the overcharging

We paid some cash upon checkout for the reservation but our credit card was charged in full instead of the balance. Reached out to the hotel but no response at all!

room and location