Gorgeous hotel, with wonderful staff- Raul at breakfast is so lovely! The location is amazing, the facilities are great.

Stayed in August 2025

Staff very helpful when we were delayed getting to Santiago. Great location

Stayed in August 2025

The breakfast room was always a bit crowded and some of the staff were a bit rushed.

Spacious and clean rooms. Really appreciated the drinking water filtering machine in the room. Close to good restaurants and bars.

Stayed in August 2025

The bed was a little soft for us. And the room layout not great, bathroom is effectively in the room and with limited privacy for the toilet.

The location was fabulous for us. So many restaurants and close by to metro lines. Lovely rooftop restaurant for breakfast and amazing views. Gym also nice facility.

Stayed in August 2025

Modern hotel with great staff in a lovely part of the city

Stayed in August 2025

One minor complaint is that the seating in the bar area is not conducive to relaxed comfort - the business lounge nearby is far superior.

The staff, lay-out and service in this hotel was exceptional and reflected good training and management. The rooms, the ambience, the public spaces were all very good for the price. Nice to have access 24/7 to tea making facilities in the business lounge on the ground floor. Location is convenient to the Lastarria area and beyond. The warm reception from staff, especially Pedro on the front desk, was a highlight.

Stayed in August 2025

The room was very dark.

The friendly and helpful staff. The location with numerous choices of dining within a short walking distance.

Stayed in July 2025

Two small things I feel could bring this hotel up a notch. I wouldn't really say they are that negative though. 1) at check in, we were told that four coffee pods came with the room and there was an extra cost for more (but there was free coffee in the business area 24 hours a day). This was fair, we were clearly told, we used one pod and it was never refilled. But as a high end hotel, I feel those types of amenities, if included, shouldn't incur any extra cost (for example: just provide two a day and refill if needed). 2) there were a couple random lights that flickered on and off throughout the night. Not lights like the ones to light your room, but maybe wifi or other electronic lights. It wasn't really a huge disturbance but if this could easily be removed it would make the stay just that much more peaceful. But regardless, an amazing stay!

Pretty much everything! I was sad to leave this hotel. I'd gladly stay here again and recommend to friends and family! Just make sure you're aware of how the rings are designed, the bathroom is more "open" so don't stay with anyone you're not comfortable being that open with!

Stayed in August 2025

The bathroom area was exposed to the room which was fine for my husband and I, but might not work for all travellers.

They worked with us for an early check in after long flights, and held our luggage and arranged a remise to the airport for our evening flight. The breakfast was fantastic and the rooms were comfortable. The Lastarria area is right outside the front door and is a great place to walk, eat and shop.

Stayed in July 2025

Incredibly poor communication, almost all messages ignored before our arrival. Emailed directly and messaged on booking regarding choosing their hotel to celebrate my wife's 50th birthday. Not a single acknowledgement of this. Zero personalised customer service although staff are polite, they're almost robotic in their behaviour. Coffee and vanity kit etc not replenished in the room - you have to go down to ground floor to collect a coffee and bring it back to your room! Crazy given the price per night.

Location great. In many ways, a fine hotel. However, easy fixes could really make this a stand out place in Santiago. Not value for money in our experience.

Stayed in August 2025

Everything was perfect

Stayed in August 2025

The hotel is in a very lively location though it is quiet in the rooms. The bed was very comfortable and the breakfast delicious.

Stayed in August 2025

We liked everything

Very well situated the rooms are big and the beds very comfortable the personnel is very friendly and always trying to satisfy customers, especially the breakfast guys are going out of the way to serve you-Raul thank you!

Stayed in August 2025

The location was great, staff helpful & friendly! Breakfast delicious….

Stayed in August 2025

All good

Everything was great. The location was perfect in the heart of trendy Lastarria with all its bars and restaurants. The staff were incredible and the room beautifully designed with quality facilities. 10/10 all the way.

Stayed in July 2025

Nil

Front desk, Pablo brilliant Raul at breakfast, friendly, helpful and fun Breakfast option extensive Location was great, markets, hop on hop off, eateries.

Stayed in July 2025

Location was great. Front desk staff excellent. Shout out to Karina, Rene, and Daniel. Thanks for being accommodating.

Stayed in July 2025

Breakfast is very good and international , perhaps , include some local foods to enhance cultural experience.

Staff are professional and warm and willing to help.

Stayed in July 2025

in my room, shower and toilet glasses are a bit unprivate, whoever is laying on one of the beds is able to see whats happening in the bathroom area through a not so well-placed mirror. this is not important and it didn't interfere with my whole experience, but it's the only thing i could think of. Everything else is perfect

The location is fantastic, right in the middle of a very nice neighborhood, filled with restaurants, night life, street market and people. There's an infinity pool, a gym, fabulous breakfast, and i think it's a fair price for what you get. They charge you in USD.

Stayed in July 2025

The cleaning woman did not warn me that she had just washed the floor. She knocked because she left her phone and I slid and fell going to answer the door.

I loved the location. Wonderful neighborhood with great restaurants. Very near tourist attractions, a relaxed not overcrowded spot. The staff was fantastic. The breakfast was fresh, healthy and delicious.

Stayed in July 2025

Nice breakfast, staff will greet you and serve you coffee, despite there being a buffet. Options are the standard breakfast, with fresh fruit, good selection of breads, and eggs + vegetables. Room was super quiet, despite the street being super busy (with a fair), which only made the stay even better, considering how lively everything was. The hotel restaurant has a good lunch option, and is as affordable as everything in the area is. Good reception as well, and super friendly staff. A definite must if you're in Santiago.

Stayed in June 2025

Everything was perfect

Amazing location, just in the heart of Santiago close to main sights, amazing ambience, great breaksfast with wonderful view, size of the room, super comfortable beds, perfect cleanliness. It was an amazing stay! Thank you for your dedication and attention to details!

Stayed in July 2025

None.

Good breakfast and comfortable room.

Stayed in April 2025

We only had half time to enjoy our breakfast since we needed leave very early but no one told us that they could prepare the meal box for us

Location. Service

Stayed in July 2025