Reviews of Hotel Cumbres Lastarria 5 stars

Great location, very friendly staff, comfortable and spacious room. Coffee available 24/7 which was a lifesaver for jet lag! The hotel organized airport transfers (on request) which were easy and on time.

Gorgeous hotel, with wonderful staff- Raul at breakfast is so lovely! The location is amazing, the facilities are great.

Staff very helpful when we were delayed getting to Santiago. Great location

Spacious and clean rooms. Really appreciated the drinking water filtering machine in the room. Close to good restaurants and bars.

The breakfast room was always a bit crowded and some of the staff were a bit rushed.

The location was fabulous for us. So many restaurants and close by to metro lines. Lovely rooftop restaurant for breakfast and amazing views. Gym also nice facility.

The bed was a little soft for us. And the room layout not great, bathroom is effectively in the room and with limited privacy for the toilet.

Modern hotel with great staff in a lovely part of the city

The staff, lay-out and service in this hotel was exceptional and reflected good training and management. The rooms, the ambience, the public spaces were all very good for the price. Nice to have access 24/7 to tea making facilities in the business lounge on the ground floor. Location is convenient to the Lastarria area and beyond. The warm reception from staff, especially Pedro on the front desk, was a highlight.

One minor complaint is that the seating in the bar area is not conducive to relaxed comfort - the business lounge nearby is far superior.

The friendly and helpful staff. The location with numerous choices of dining within a short walking distance.

The room was very dark.

Pretty much everything! I was sad to leave this hotel. I'd gladly stay here again and recommend to friends and family! Just make sure you're aware of how the rings are designed, the bathroom is more "open" so don't stay with anyone you're not comfortable being that open with!

Two small things I feel could bring this hotel up a notch. I wouldn't really say they are that negative though. 1) at check in, we were told that four coffee pods came with the room and there was an extra cost for more (but there was free coffee in the business area 24 hours a day). This was fair, we were clearly told, we used one pod and it was never refilled. But as a high end hotel, I feel those types of amenities, if included, shouldn't incur any extra cost (for example: just provide two a day and refill if needed). 2) there were a couple random lights that flickered on and off throughout the night. Not lights like the ones to light your room, but maybe wifi or other electronic lights. It wasn't really a huge disturbance but if this could easily be removed it would make the stay just that much more peaceful. But regardless, an amazing stay!

They worked with us for an early check in after long flights, and held our luggage and arranged a remise to the airport for our evening flight. The breakfast was fantastic and the rooms were comfortable. The Lastarria area is right outside the front door and is a great place to walk, eat and shop.

The bathroom area was exposed to the room which was fine for my husband and I, but might not work for all travellers.

Location great. In many ways, a fine hotel. However, easy fixes could really make this a stand out place in Santiago. Not value for money in our experience.

Incredibly poor communication, almost all messages ignored before our arrival. Emailed directly and messaged on booking regarding choosing their hotel to celebrate my wife's 50th birthday. Not a single acknowledgement of this. Zero personalised customer service although staff are polite, they're almost robotic in their behaviour. Coffee and vanity kit etc not replenished in the room - you have to go down to ground floor to collect a coffee and bring it back to your room! Crazy given the price per night.

Everything was perfect

The hotel is in a very lively location though it is quiet in the rooms. The bed was very comfortable and the breakfast delicious.

Very well situated the rooms are big and the beds very comfortable the personnel is very friendly and always trying to satisfy customers, especially the breakfast guys are going out of the way to serve you-Raul thank you!

We liked everything

The location was great, staff helpful & friendly! Breakfast delicious….

Everything was great. The location was perfect in the heart of trendy Lastarria with all its bars and restaurants. The staff were incredible and the room beautifully designed with quality facilities. 10/10 all the way.

All good

Front desk, Pablo brilliant Raul at breakfast, friendly, helpful and fun Breakfast option extensive Location was great, markets, hop on hop off, eateries.

Nil