i didn't appreciate the fact that the hotel does not accept debit cards upon checking in also i had to change 2 rooms because the 1st room the AC wasn't working then they got us another room then the safety deposit box wasn't working either then we moved to the 18th Floor, Room 1801 and we stayed there until our stay ended. The hotel needs staff that speak english as we had to used our phones to communicate also when I had booked this hotel I had received a free taxi pick at the airport and when I landed there was no taxi I had to pay for a taxi to arrive at the hotel. P.S. this was my second trip to Chile and stayed at your Hotel in 2019.

the fresh juice, fruits & desserts

Stayed in July 2025

the time waiting for find a clean table for breakfast, is very unorganized

good, but so few perssonel attending and cleaning the tables, and the place was very bussy. that is not good,

Stayed in July 2025

WiFi must be improved in the rooms.

Stayed in March 2025

Facilities and furniture were old. Breakfast was not included in the price

Excellent location

Stayed in January 2025

The upper hallways are in need of upgrading but the rooms are very pleasant.

Clean, comfortable, very well situated. The recently renovated restaurant offers an outstanding breakfast, and the staff were very pleasant.

Stayed in February 2025

Very good hotel at a fair value in an excellent location. Good shower, great bed, clean facilities, all that is expected from a good hotel.

Stayed in August 2024

The settings for air conditioning where limited and it was too hot (AC for cold wasn’t enabled)

It was clean and well located

Stayed in July 2024

Hotel should provide more amenities in the room. Iron and coffee maker is must at this price

I like the staff and location of hotel. Rooms are big and comfortable. Breakfast is good.

Stayed in June 2024

Nothing

Everything.

Stayed in February 2024

Far from the airport

Facilities were clean and everything worked properly

Stayed in October 2023

No concierge who was helpful in English; learning about nearby restaurants and day trips was limited. Beds were fair; pillows awful. Couldn’t leave a bag for 5 nights.

Great location & good value. Excellent elevators too!

Stayed in October 2023

It was very annoying that not only the breakfast wasn't included, but there was an insistence on paying for it each day before eating, which wasted time. Also there was an inadequate number of lifts for the size of the building so at busy times I had to spend a lot of time waiting for lifts. Q

The room was great, food for breakfast ok

Stayed in October 2023

staff are very helpful, breakfast, location

Stayed in June 2023

The same breakfast everyday

Nice staff. Comfortable room. Quiet Envirement.

Stayed in April 2023

If you stay many days, you will get bored with the same breakfast every day.

Quiet place, I had good rest every night. Good ventilation (the windows allow the exchange of air). The room was equipped with all facilities or furnitures that I needed during my stay. Nice staff.

Stayed in March 2023

the noise of outside

Stay

Stayed in April 2023

The night shift staff at the reception needs some customer service training.

The rooms, breakfast, location, building and comfort was excellent. The laundry service and baggage storage is a plus.

Stayed in March 2023

The room are clean. The staff is really friendly and the breakfast has a variety of election. It is well located close to shopping and metro station

Stayed in March 2023

The food at the restaurant. Too expensive for the quality.

Primpt service

Stayed in February 2023

booking did not let them know my request for lower floors

the location was great and the staff was really kind and always tried to solve our doubts and problem. the breakfast was great and everything really clean

Stayed in November 2022

As a 4-star hotel, I was disappointed not to have anything in the little fridge in my room (minibar); not even water. Also, the shower equipment was very basic and super old. As a tourist, you are exempt from paying the local taxes but they told us this only applies if they charge us in US dollars. But there is something wrong with their machine and our credit cards didn’t work (3 different credit cards from two European countries and 3 different banks), so they charged us 19% extra in the local currency for the tax (and the credit card works then!!!). I am aware that I was not the only person facing this issue, given that a couple of my colleagues had stayed there and faced the same problem. So it is either a scam to get more money from tourists or a technical issue in their system.

If this were a 3-star hotel, I would’ve given it better rates but for a 4-star hotel, it did not meet my expectations. It is located in a nice neighbourhood and the staff are friendly and helpful. A very nice view of the mountains from the room. The breakfast was OK; limited choices but sufficient (again I had a much better selection in 3-star hotels)...

Stayed in September 2022

Great breakfast buffet.

Stayed in March 2025

My bed had an old and worn-out mattress. The lighting is white and cold like in a public hospital. The breakfast was below standard. Security is insufficient, since anyone can enter the parking garage without any control and then take the elevator to the guest floors without having a room key card.

Location is very good. The view from the upper floors is excellent. There is enough parking, which is free.

Stayed in January 2025

A water jug/kettle in the room to make a cup of tea is needed, instead of going downstairs to the cafe for a cup of hot water, if the cafe was open.

Stayed in January 2025