Reviews of Hotel Don Raul
Caracoles 130, 1440000 San Pedro de Atacama, Chile
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Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewStaff was very helpful, polite. Even gave me a charger to charge my phone until I could buy a new one. Food in the restaurant is really good! Cleanliness is great, clean room really good every day.
Dear Sidharth, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed the kindness of our staff, especially that thoughtful gesture with the charger when you needed it, the delicious food at our Agua Loca restaurant, and the impeccable cleanliness of your room every day. We are proud that these aspects made your stay a memorable experience, and we will share your praise with the entire team, from the kitchen to housekeeping. We look forward to welcoming you back with open arms (and a spare charger ready) for your next visit! Regards, Raúl Palma Aguilera Head of Reception
Dear Sidharth, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed the kindness of our staff, especially that thoughtful gesture with the charger when you needed it, the delicious food at our Agua Loca… Show more
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewUpscale, nice restaurant, and outdoor areas. Really helpful staff! Comfortable and very clean
Wi-Fi didn’t work in rooms
Dear Julia, Thank you very much for taking the time to share your experience with us! We are delighted to read that you enjoyed our elegant Agua Loca restaurant, our outdoor areas, and, especially, that the service provided by our staff and the cleanliness and comfort of our facilities met your expectations. Comments like yours are a great motivation for the entire Don Raul team. We sincerely apologize for the inconvenience with the Wi-Fi in the rooms. We understand how important it is to stay connected, and we regret that this service was not up to par during your stay. Your feedback is essential to us, so we have already implemented portable internet devices, which can be requested at the front desk. We hope to have the opportunity to welcome you back and offer you an even more impeccable experience. If you decide to visit us again, please do not hesitate to contact us directly to ensure that everything, including the WiFi, works perfectly. Sincerely, Raúl Palma Aguilera Front Desk manager
Dear Julia, Thank you very much for taking the time to share your experience with us! We are delighted to read that you enjoyed our elegant Agua Loca restaurant, our outdoor areas, and, especially, that the service provided by our staff … Show more
Reviewed: 6 July 2025 · Stayed in April 2025
Verified reviewA centrally located authentic hotel
Room was really comfy but was small and very dark.
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewLocation was in the center and clean rooms
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewProperty is lovely. The main foyer area is so beautifully decorated and such a nice place to sit with a drink or read a book. So close to the main bussle of San Pedro. The staff were fantastic too. Honestly can’t speak more highly of the hotel.
Nobing
Dear Megan, Thank you for your compliments on our hotel! How nice to know that you enjoyed the decor and ambiance of the lobby, perfect for relaxing! and the exceptional treatment of our staff. About the noise: We are sorry for the inconvenience. We are evaluating soundproofing measures to ensure quietness. We are glad that your experience was still exceptional. We look forward to welcoming you soon in an even more perfect environment. Regards, Raul Palma Aguilera Front Desk Manager
Dear Megan, Thank you for your compliments on our hotel! How nice to know that you enjoyed the decor and ambiance of the lobby, perfect for relaxing! and the exceptional treatment of our staff. About the noise: We are sorry for the incon… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 13 February 2025 · Stayed in February 2025
Verified reviewThe outside area
Service; no wi fi in the room; very inflexible staff who refused to do a box breakfast, even though we have paid for it;
Reviewed: 4 February 2025 · Stayed in December 2024
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewPerfect location! Excellent service.
Gracias
Reviewed: 19 December 2024 · Stayed in December 2024
Verified reviewWonderful stay at Don Raul! The staff were helpful and kind. Our room as well as the outdoor area were clean and comfortable. Buffet breakfast was so delicious with a good variety, we also had lunch at the restaurant and the food was excellent. Excellent location within walking distance to many places!
Walls are a little thinner and we unfortunately had a very loud man in the room next to us which made our first night harder to sleep but thankfully we had a quieter guest beside us the rest of the time.
Gracias
Reviewed: 12 December 2024 · Stayed in December 2024
Verified reviewGreat location Great breakfast and restaurant Very friendly staff Great Location Nice Poolarea
Express Breakfast is very small, no fruits
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewAbsolutely fabulous Beautiful display of variety of breakfast items to choose from
Provide air conditioner in each room.We did not which made it difficult to have a good nite rest
Gracias Renee
Reviewed: 6 August 2024 · Stayed in August 2024
Verified reviewReviewed: 4 August 2024 · Stayed in August 2024
Verified reviewNice room, beautiful courtyard, excellent location. Good breakfast.
Staff were ineffective at resolving issues that arose. We had issues with payment that were finally resolved after 5 attempts. We asked for an early breakfast to take away due to early start on tours, this was not possible. Hot water to make drinks was meant to be available but this was not on the first day and on the second day there was no coffee- it had ran out. When this was pointed out to the receptionist they shrugged their shoulders. During our stay we were sent an email asking for feedback and if we had any issues that needed to be resolved, we outlined these as requested. We received no reply to our email and they were not addressed.
Gracias
Reviewed: 8 July 2024 · Stayed in July 2024
Verified reviewAllround amazing breakfast - the omelette bar just got a bit slow with a few people in the restaurant.
Muchas gracias
Reviewed: 15 June 2024 · Stayed in May 2024
Verified reviewWonderful location and difficult to find anything in this price range on the main street. Has a lovely outdoor area and pool.
Rooms and bathroom is very small and no air-conditioning. This meant nights were hot and I'd had enough of my partner after two days due to the heat and close proximity.
Michelle, gracias
Reviewed: 11 June 2024 · Stayed in June 2024
Verified review