Reviews of Hotel Hare Uta 4 stars
Avenida Hotu Matua s/n, 5632000 Hanga Roa, Chile
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Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe grounds are beautiful. The beds are comfortable. The staff was friendly.
The glass block by the shower that reflected the outside light into the room all night. The fact that there are no social activities. The breakfast is minimal.
Dear Leanne, Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed our gardens, the comfort of the beds, and the attention of our team, aspects that we take great care to ensure in order to provide a pleasant and relaxing stay. We also appreciate your comments about the glass block in the room, the social activities on offer, and the breakfast. We take note of each of these points, as our guests' feedback helps us identify opportunities for improvement and continue to refine the details of the experience we offer. We look forward to welcoming you back in the future and providing you with an even more complete stay. King regards, Hotel Hare Uta Team
Dear Leanne, Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed our gardens, the comfort of the beds, and the attention of our team, aspects that we take great care to ensure in order to prov… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewLocation, friendly staff, great location.
Needs a spa / hot tub.
Dear Patrick Thank you very much for sharing your experience with us. We are glad to know that you enjoyed your stay, highlighting the comfort of our rooms, the attention of our team and the location of the hotel. We also appreciate your suggestion about incorporating a spa or jacuzzi. We value this kind of comments very much, as they help us to keep improving and thinking of new ways to offer an even more complete and relaxing experience. Thank you for choosing us! Kind regards Hotel Hare Uta Team
Dear Patrick Thank you very much for sharing your experience with us. We are glad to know that you enjoyed your stay, highlighting the comfort of our rooms, the attention of our team and the location of the hotel. We also appreciate your … Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewMy husband and I we stayed the first week of March. I have no words to explain our satisfaction, our joy of this hotel. the place is extremally beautiful, green with many flowers, fruits. The staff is amazing polite. Much thanks to manager Jose, Tomas, that found for us the most most knowledgeable guide Nikolas. Special thanks for the kitchen stuff - the food is amazing, amazing, amazing.... But I have to share something very important: I booked HB - which includes breakfast and lunch according to booking.com. We didn't want lunch. But I did this to obtain every day excursion included in this rate. BUT .....when we arrived they told us that we are free to choose between lunch and dinner. So, we immediately chose dinner. Even more during our day trip the hotel provide for us sweets (banana bread cakes....), fruits, fresh juices and water. At the end we have all inclusive at the rate of HB ........, This is very important, because I had serious hesitation and I was almost to book only BB. With all my heart I want to say THANK YOU HARE UTA
Dear Igna, What a pleasure to read your words. It fills us with gratitude to know that your stay at our hotel was such a satisfying experience for you and your husband. Thank you for highlighting the natural beauty of the place, the friendliness of our team and especially for mentioning José, Tomás, Nicolás and the kitchen team, who will be delighted to know that they contributed to make your visit unforgettable. We are especially thrilled to know how much you enjoyed our cuisine and the environment we take such great care of. We also appreciate that you shared your experience with us regarding the Half Board program. Indeed, we offer flexibility to accommodate our guests' preferences, whether it be lunch or dinner, and we are glad that you found value in the thoughtful details for those who participate in our excursions. It is very valuable to know that this exceeded your expectations. We look forward to welcoming you back again. Kind regards, Hotel Hare Uta Team
Dear Igna, What a pleasure to read your words. It fills us with gratitude to know that your stay at our hotel was such a satisfying experience for you and your husband. Thank you for highlighting the natural beauty of the place, the frien… Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewBeautiful scenery, amazing staff and very delicious food. Super close to the airport. Enjoyed our stay and would definitely recommend. The tours provided by the hotel were very well-organized and done!
Dear Reilika, Thank you very much for sharing your experience with us. We are very happy to know that you enjoyed your stay, the scenery, the attention of our team and our gastronomic proposal. It is also very gratifying to know that the excursions organized from the hotel met your expectations. We strive to offer authentic and well-planned experiences, and knowing that you enjoyed them fills us with joy. Thank you for recommending us. It will be a pleasure to welcome you again when you wish to return to the island. Kind regards, Hotel Hare Uta Team
Dear Reilika, Thank you very much for sharing your experience with us. We are very happy to know that you enjoyed your stay, the scenery, the attention of our team and our gastronomic proposal. It is also very gratifying to know that the … Show more
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewThe restaurant and restaurant staff
Hotel management, remote location, single beds pushed together, lack of WiFi, decent coffee in room and lack of hot water
Dear Nicky, Thank you for sharing your impressions of your stay at our hotel. We regret that your experience did not fully meet your expectations and we value your feedback, as it gives us the opportunity to improve our services. We wish to address some of the points mentioned: regarding price and remote location, we understand that these aspects may be perceived differently by each guest. We strive to offer a quiet stay away from the hustle and bustle of town and believe that the serene and unique setting justifies our location and pricing structure. Regarding the lack of hot water, we were able to verify with you present after you pointed out the problem, that the hot water did work. We believe that your rating does not reflect the true outcome of the services and stay you had at our hotel. Nevertheless, we will commit ourselves to improve in all the points you have indicated. Kind regards Hotel Hare Uta Team
Dear Nicky, Thank you for sharing your impressions of your stay at our hotel. We regret that your experience did not fully meet your expectations and we value your feedback, as it gives us the opportunity to improve our services. We wish … Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewThe property design was great and the views! Staff were amazing and the food was great, compliments to all the chefs!
N/A
Dear Stephanie, We are deeply honored and grateful for your kind words about our property, location, staff and food. It is a real pleasure to know that the design and views of our facilities were to your liking, and that our food, especially the skill of our chefs, met your expectations. Your appreciation is a huge motivation for the whole team, and you can be sure that we will share your compliments with everyone, especially our kitchen team. We look forward to having the pleasure of welcoming you again in the near future, and to continue to provide you with memorable experiences and exceptional service. Best regards Hotel Hare Uta Team
Dear Stephanie, We are deeply honored and grateful for your kind words about our property, location, staff and food. It is a real pleasure to know that the design and views of our facilities were to your liking, and that our food, especial… Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewAmazing spacious garden, good restaurant, everything new and nice. All the staff very kind.
They have to buy a good coffee machine for espresso. Because the coffee is the only one thing which is not good in this hotel 🙂
Dear Katerina, Thank you for taking the time to share your experience at our hotel. We are very happy to hear that you enjoyed our spacious garden, the restaurant facilities and the friendliness of our staff. We regret that the coffee was not up to par with the other features of our hotel. We greatly value your feedback and are committed to the continuous improvement of all our services. Therefore, we will seriously consider improving the quality of our coffee to meet the expectations of our guests, as do our other offerings. We look forward to having the pleasure of welcoming you again in the future. Kind regards Hotel Hare Uta Team
Dear Katerina, Thank you for taking the time to share your experience at our hotel. We are very happy to hear that you enjoyed our spacious garden, the restaurant facilities and the friendliness of our staff. We regret that the coffee was… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewView
Food shared facilities with 3 other customers lack of privacy
Dear Tony, We appreciate you taking the time to share your comments about your recent stay with us. We are pleased that you enjoyed the views at our hotel. We regret that the experience in the common areas and the layout of our facilities did not fully meet your expectations in terms of privacy. We greatly value your feedback and are constantly looking for ways to improve our guests' experience, including the sense of privacy they can expect during their visit. We appreciate your comments and will take them into consideration for future improvements. We look forward to another opportunity to welcome you back, in hopes of exceeding your expectations and providing you with a more comfortable and private stay. Best regards Hotel Hare Uta Team
Dear Tony, We appreciate you taking the time to share your comments about your recent stay with us. We are pleased that you enjoyed the views at our hotel. We regret that the experience in the common areas and the layout of our facilities… Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewEven though it was not possible to check in before hours, the staff made every effort to make me feel comfortable. Very positive energy and wonderful attitude Beautiful place, the rooms, the houses, garden, pool (although a bit on the small side, it is gorgeous), very nice staff
Very minor things that could be improved like one more senior staff, one or two breakfast items (understandably that coffee is not quite up to standard but while everything is varied and very good, the bread is not - and there is bakeries with decent bread etc...). Description on Booking is a bit misleading, my room as such did not have pool view, not a problem since the garden is gorgeous but it could be better described
Dear Ariana, Thank you so much for sharing your experience at our hotel! We are immensely happy to hear that you found our surroundings beautiful and that you felt well cared for by our staff. It is our greatest pleasure to ensure that every guest feels comfortable and welcome from the moment they arrive, even if early check-in is not always possible. We are pleased that you enjoyed the beauty of our facilities and appreciate your suggestions for improving the breakfast experience and the accuracy of our descriptions on the booking platforms. We will take your comments on the bread and description of room views into consideration to ensure we provide a more accurate representation and improve our services. It will be a pleasure to welcome you again in the future. Kind regards Hotel Hare Uta Team
Dear Ariana, Thank you so much for sharing your experience at our hotel! We are immensely happy to hear that you found our surroundings beautiful and that you felt well cared for by our staff. It is our greatest pleasure to ensure that eve… Show more
Reviewed: 13 December 2024 · Stayed in December 2024
Verified reviewStunning hotel with very comfortable rooms, friendly staff and great excursions. Food was also delicious and the pool is awesome too.
Hi Iain, Thank you so much for your wonderful review! We are glad to hear that you enjoyed our comfortable rooms, friendly staff and great excursions. We are delighted that you also enjoyed the delicious food and our pool. It is a pleasure to know that your experience with us was so positive. We look forward to welcoming you back to continue to provide you with unforgettable moments - thank you for choosing us! 😊 Kind regards, Hotel Hare Uta Team
Hi Iain, Thank you so much for your wonderful review! We are glad to hear that you enjoyed our comfortable rooms, friendly staff and great excursions. We are delighted that you also enjoyed the delicious food and our pool. It is a pleasu… Show more
Reviewed: 3 December 2024 · Stayed in December 2024
Verified reviewWe stayed for 3 nights and our expectations were exceeded. The hotel is in a good location for exploring the whole island. Our room was in a great position, overlooking the pool, was comfortable and air conditioned. The hotel’s garden, food and cocktails were all brilliant. A taxi into Hanga Roa was only 5000 CLP. We hired a car from the hotel for the day so we could explore ourselves. We then had a half day excursion with a brilliant guide the following day. She was the president of (I think) the tourism board in Rapa Nui. Learning and seeing the Moais was definitely the highlight of the trip.
We were told that the restaurant and bar was open from 1300 to 2200 daily. My only criticism is that on our final evening at dinner (we sat down approximately 2120 after watching the sunset at Abu Thahai) we were told that cocktails could not be served; only beer and wine. This is clearly not much of an issue but I was rather looking forward to a cocktail that evening (they were very good). I noticed that there was only one member of staff on duty. Perhaps she did not know how to make them or did into have time? Otherwise a fantastic stay and I would thoroughly recommend to others.
Hi Paul, Thank you so much for sharing such a detailed and positive review of your experience! It fills us with joy to know that we exceeded your expectations and that you enjoyed our location, the views from your room, the food, the cocktails, and the activities you did during your stay. It is wonderful to know that exploring the Moais and learning about our culture with such an outstanding guide was one of the most memorable moments of your trip. We always strive to provide authentic and enriching experiences for our guests. We regret the inconvenience with the cocktails on your last night. We appreciate your understanding and will take note of your comment to prevent something similar from happening in the future. We will strive to ensure that our services are consistent at all times. We hope to have the opportunity to host you again to continue creating unforgettable memories, thank you for recommending us and for choosing us as part of your Rapa Nui adventure! 😊 Kind regards, Hare Uta Hotel Team
Hi Paul, Thank you so much for sharing such a detailed and positive review of your experience! It fills us with joy to know that we exceeded your expectations and that you enjoyed our location, the views from your room, the food, the cock… Show more
Reviewed: 28 November 2024 · Stayed in November 2024
Verified reviewthe view, shower, bed,
a little bit overpriced but ok...
Hi Markus, Thank you so much for your review! We are glad to hear that you enjoyed the view, the shower and the comfort of the bed during your stay. For us, it is a pleasure to provide enjoyable experiences for our guests. We understand that the price may seem a bit steep, and we appreciate that you shared your feedback. We are constantly working to ensure that our services live up to your expectations. We look forward to having the opportunity to welcome you back - thank you for choosing us! 😊 Kind regards, Hotel Hare Uta Team
Hi Markus, Thank you so much for your review! We are glad to hear that you enjoyed the view, the shower and the comfort of the bed during your stay. For us, it is a pleasure to provide enjoyable experiences for our guests. We understand … Show more
Reviewed: 26 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewLocation, very helpful staff. Booked all of our private tours at lowest prices. Food was good value. Breakfast was a bit disappointing on selection.
Hot water scarce.
Hi Steven, Thank you so much for your review! We are glad to hear that our location, the service of the staff and the value for money of our food were positive aspects during your stay. We are also pleased that you found good options on the private tours you booked with us. We are sorry to hear that the breakfast did not meet your expectations and that you had problems with the hot water. We sincerely thank you for mentioning this, as your comments help us to improve and provide a more complete experience for our guests. We hope to have the opportunity to welcome you again and exceed your expectations in all aspects. thank you for choosing us! 😊 Kind regards, Hotel Hare Uta Team
Hi Steven, Thank you so much for your review! We are glad to hear that our location, the service of the staff and the value for money of our food were positive aspects during your stay. We are also pleased that you found good options on t… Show more
Reviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 1 September 2024 · Stayed in August 2024
Verified reviewReviewed: 29 August 2024 · Stayed in June 2024
Verified reviewThe hotel grounds are STUNNING. Some of the most beautiful scenery we have ever seen. The local culture shines through everywhere from the grounds to the room and more. We loved the free bikes provided as it made the distance into town manageable. Fantastic breakfast - the warm croissants were superb.
Far from town.
Dear Amanda, Thank you for your kind comments! We are immensely pleased that you enjoyed the beauty of our gardens and that the rooms met your expectations. We strive to reflect the richness of the local culture in every corner of our hotel, and it is a pleasure to know that this stood out during your visit. We are also pleased that you took advantage of our complimentary bicycles and that our breakfast was to your liking, especially the hot croissants. We hope to have the pleasure of welcoming you again in the near future. Kind regards, Hotel Hare Uta Team
Dear Amanda, Thank you for your kind comments! We are immensely pleased that you enjoyed the beauty of our gardens and that the rooms met your expectations. We strive to reflect the richness of the local culture in every corner of our hote… Show more
Reviewed: 17 August 2024 · Stayed in August 2024
Verified reviewAmazing property, amazing and spacious room, staff is beyond fenomenal, and the location is magical. Highly recommended.
Wifi is ok
Reviewed: 8 July 2024 · Stayed in July 2024
Verified reviewReviewed: 21 June 2024 · Stayed in June 2024
Verified reviewIt's the perfect hotel. I came for solitude and relaxation, and Hare Uta is like a utopia. The resort itself is a beautiful botanical garden with most amazingly beautiful flowers. Room is clean. The staffs are considerate, even you can order sandwich for taking off. I tried different restaurants in town then found out they have the most exquisite food here. It's away from the town so quiet and relaxing. I enjoyed the company of the noisy chicken too. It's one of my favorite places on earth.
Nothing
Dear Rihan, What a pleasure to read your review! It fills us with satisfaction to know that you found in Hare Uta the perfect place to relax and enjoy the tranquility you were looking for. We are delighted that you appreciated our botanical garden, as well as the cleanliness and care we put into every detail. It is a pleasure to know that our food was to your liking, and that the company of the “noisy chicken” made you smile. We are honored that you consider Hare Uta one of your favorite places in the world, and we look forward to welcoming you back to continue sharing this little piece of paradise with you! See you soon! Kind regards, Hare Uta Hotel Team
Dear Rihan, What a pleasure to read your review! It fills us with satisfaction to know that you found in Hare Uta the perfect place to relax and enjoy the tranquility you were looking for. We are delighted that you appreciated our botanic… Show more
Reviewed: 19 June 2024 · Stayed in May 2024
Verified reviewReviewed: 10 June 2024 · Stayed in June 2024
Verified reviewVery good breakfast, gorgeous grounds and landscape, beautiful pool area.
Evening meal was disappointing, bland and uninspiring; lunch by contrast was excellent. A long way from town, we walked one evening and it took nearly an hour.
Dear Andrew, Thank you so much for your review! We are glad to hear that you enjoyed our beautiful gardens, the comfort of your room, and especially the breakfast. We are pleased that you also found our pool area and the scenery surrounding our hotel enjoyable. We regret that the dinner did not live up to your expectations and we appreciate your honesty. We will take your comment into consideration to improve in that regard and ensure that all meals are as enjoyable as the lunch you enjoyed. We know that the location a bit out of town can be a challenge, and we appreciate your understanding in this regard. We strive to offer a quiet and natural setting, although we understand that it may require a little more time to get to the center. We look forward to having the pleasure of welcoming you back and making your next visit an even more positive experience - thank you for recommending us and for sharing your impressions! Kind regards, Hotel Hare Uta Team
Dear Andrew, Thank you so much for your review! We are glad to hear that you enjoyed our beautiful gardens, the comfort of your room, and especially the breakfast. We are pleased that you also found our pool area and the scenery surroundi… Show more
Reviewed: 10 June 2024 · Stayed in May 2024
Verified reviewHare Uta is a lovely oasis, with beautifully manicured grounds, helpful staff, and spacious, appealing rooms. The restaurant is very good, and the inclued breakfast was excellent.
Hare Uta is pretty far from town. You can walk it, which I did many times, but I'd say it's 40 minutes.
Dear Stephanie, Thank you so much for your lovely review! We are glad to hear that you enjoyed your stay at Hare Uta and that you found our hotel an oasis of tranquility. It is a pleasure to know that you appreciated our gardens, the attentiveness of our staff, and the comfort of our rooms. In addition, we are delighted to hear that you enjoyed our restaurant and breakfast. We understand that the somewhat remote location from the center can be a challenge, and we appreciate your comment about the walk. We are glad you found the quiet surroundings pleasant, despite the rural sounds of the island. We hope to have the pleasure of welcoming you back in the future, thank you for choosing us and for sharing your experience with us! Kind regards, Hotel Hare Uta Team
Dear Stephanie, Thank you so much for your lovely review! We are glad to hear that you enjoyed your stay at Hare Uta and that you found our hotel an oasis of tranquility. It is a pleasure to know that you appreciated our gardens, the atte… Show more