Reviews of Hotel HW Libertad

Staff were kind

Advertising an airport shuttle, but they don't have one. I booked thinking I could get the shuttle, however, it then cost me another $80. I should have picked a more expensive hotel closer to the airport that offered free shuttle. When I asked for the shuttle after booking, they said they don't have but can organised a taxi for 37usd. This is not a reflection on the staff, more the hotel

Not so far from the center. Very comfortable bed.

The area around the hotel is not appealing, it seemed very unsafe. Breakfast was awful. The rooms — especially the bathroom — were not as clean as they should have been.

Good service

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The staff was very nice!

Si

La carta de restorán no era variada

Secure in an otherwise dodgy neighbourhood

Gym noise from downstairs

Very nice hotel in the centre of the city. Comes with a restaurant, a gym and lovely comfortable rooms. The staff are excellent and very helpful whenever we need anything. We rebooked with them as we were impressed, but had to cancel last minute due to travel disruptions. I didn’t even ask them for a refund as it was past the refund period, but they did so automatically which was very professional and kind of them. Highly recommended

1 - Hotel seems to be newly renovated. The room was quite spacious and it was really good value (we are still shocked at how cheap it is). 2 - The parking lot is extremely well organized and clean. 3 - It was right next door to a Chinese restaurant that was very good and we were able to enjoy a decent meal. 4 - 24 hours reception on the ground floor of the building.

1 - The lines were dirty with bed bugs. I had an allergic reaction that prevented me from sleeping. 2 - The neighborhood, unfortunately, is not very nice.

The tea and coffee were not refilled in the room (as well as the conditioner). When we asked at the reception they were not able to organize the tea/coffee even though there was the restaurant just 5 steps away from the desk. In the end we had to pay ourselfs in the restaurant for their mistake (5 Dollars for 2 tea bags!). Sorry, but this is not acceptable and not what I call a good service. Mistakes can happen, but do not solve them on the guests shoulders!

It is very clean and spacious!

It is in a commercial building. The reception is on third floor.

Friendly and supportive staff. Comfortable and nice room.

Very nice room, great staff and good breakfast. Not the best neighborhood, but didn't experience any problems

Comfy beds, clean room, friendly staff.

Really nice spacious rooms, good breakfast, nice view on the terrace

Stayed for three nights, as we couldn’t pay per debit card in Dollars we had to withdraw money and exchange it in order to save the 19% taxes which is annoying but ok, but they didn’t allow us to bring our luggage to the room first and pay afterwards so we had to walk to the Afex with all our luggage; not much of a good service in my opinion

Very friendly staff

The room are very comfortable

The location,dangerous neighborhood ,dirty and scary