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Reviews of El Arbol Eco Lodge

Los Nisperos 34, 1710146 La Serena, Chile

#17 of 44 hotels in La Serena

Guests' Choice

Review Score

Based on 33 hostel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.0

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.4

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 13, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was mediocre, with no fresh bread, for instance. Sometimes, the staff was not easy to find.

    The place is super beautiful and peaceful. The staff is gentle and friendly.

    Stayed in January 2025

  • Reviewed: September 30, 2024

    9.0
    Great place, an oasis in de middle of the city.
    • Leisure trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower and heating.

    The green areas and the staff.

    Stayed in September 2024

  • Reviewed: June 14, 2024

    7.0
    Nice place but not a nice neighbourhood even if it’s close to the beach.
    • Leisure trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The neighbourhood is really dark at night and there are no streets. I would not recommend as as female traveler. And one night I came home at 8 pm, and as soon as I opened the gate, the two dogs from the hostel were running and barking aggressively at me, which was really really scary. The worst part was then, that nobody from the reception or the hostel was there to help or even talk to.

    The area and the bungalows are really beautiful, cosy and green. It’s close to the beach.

    Stayed in May 2024

  • Reviewed: November 28, 2023

    7.0
    Lovely garden but leaves a bit to be desired…
    • Leisure trip
    • Family with young children
    • Triple Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Roads from bus station all the way to entrance are dirt roads and feel pretty unsafe. Feels a bit like you’re in an industrial park all the way there (though once on the property it is lovely). Not really that close to anything. Main supermarket is the other side of a huge dual carriageway. This is also NOT an ‘eco’ accommodation: there are no recycling facilities at all, POLYSTYRENE cups in the kitchen and feather duvets. Feels like they’ve called themselves ‘eco’ just to get tourists in.

    Lovely gardens and great cabin with privacy and outdoor furniture. Comfy beds. Fairly decent breakfast considering the price you pay. Sweet dogs!

    Stayed in November 2023

  • Reviewed: November 8, 2023

    8.0
    Really nice garden and great staff !!
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The wall between room are so thin that I could hear the neighbors talking and more if you know what I mean ;) and that was inconfortable, the rest was perfect !

    Garden amazing Breakfast super cool Staff amazing And for once , pictures looks exactly like real stuff

    Stayed in November 2023

  • Reviewed: September 21, 2023

    8.0
    Good quality accommodation, set in a pretty garden. A great location if you have a car.
    • Leisure trip
    • Family with young children
    • Deluxe Bungalow with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    You need a car to stay here. We came by bus and we had to do a lot of walking. This was fine except at night when we had to walk through some sketchy areas (2 women alone) in the dark. You can no longer borrow bikes.

    A lovely garden with privacy and great cabins that had everything you needed. There was a heater, extra blankets and WiFi as well as cooker, fridge, kettle toaster etc.

    Stayed in September 2023

  • Reviewed: March 24, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    It' 's in between the beach and the town, in an unpleasant not very safe area.

    Very pleasant hostal, in a green environment. Quiet and relaxed. Good helpful people.

    Stayed in March 2023

  • Reviewed: February 15, 2023

    8.0
    stayed two nights, really enjoyed it. great relaxed vibe, ,
    • Leisure trip
    • Couple
    • Quadruple Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Location is a little difficult to get to along a rough road , but that’s not the fault of the property

    Cabins are fabulous, we stayed in 2 different ones during our stay. both great.

    Stayed in February 2023

  • Reviewed: February 8, 2023

    7.0
    It was ok
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The room was hot and we couldn’t open the window because of mosquitoes. No screens.

    The place was charming.

    Stayed in February 2023

  • Reviewed: January 17, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    it’s more nice to have a car or using Uber as the lodge is not in the center.

    everything is pretty nice, especially the garden and the common area, lovely details. the bed of our room was very comfy. the owner is very helpful and courteous, we arrived very late and she was waiting to welcome us. for us it was one of the best accommodations in Chile.

    Stayed in January 2023

  • Reviewed: January 7, 2023

    9.0
    great!
    • Leisure trip
    • Solo traveler
    • Double Room with Private External Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    after a lot of thinking: there was no hot water in the shower one morning

    fantastic Hobbit-like ‘tipi’ conveniently located near beach, restaurants and other fun. private bathroom, little patio - go!

    Stayed in January 2023

  • Reviewed: January 4, 2023

    7.0
    Lovely place & garden but untrained dogs
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 6 nights
    • Submitted from a mobile device

    Depending on who you are, this might be a small or big issue. There are some dogs on the property who are sweet and friendly, but not at all trained - this causes problems because: A) they might keep you up at night barking. B) they might jump up at you (I got my stomach inadvertently scratched by one of them), which you might not like. C) one day they followed us out of the hostel and got into some fights with other dogs in the neighbourhood. They would bark aggressively at each other, and then run towards us to protect them, and then get excited and start nipping at each other while aggressively growling. We were essentially trapped between two groups of dogs at each end of the road and the hostel's dogs. They were over excited and possibly aggressive and so this was a pretty unpleasant experience. The owner says they've tried training the dogs, but this training has obviously not been consistent.

    The garden is beautiful, the kitchen was well equipped, and it was quite close to both the beach, the city centre and a shopping centre (and the bus station). The hot water was consistent.

    Stayed in December 2022

  • Reviewed: November 16, 2022

    9.0
    Nice and calm place.
    • Leisure trip
    • Couple
    • Deluxe Bungalow with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    There are some cute dogs at the place. The only problem is, that they won’t leave you alone. They even followed us for a 10 km run at the beach and tried to enter the supermarket with us so one of us had to wait outside. Can be a little bit annoying. It changed when we got a car and left the place with it. The street to the hotel is a little bit off the tracks. Wouldn’t recommend to walk there in the dark.

    Nice place and friendly staff. The apartment is very beautiful. Close to the beach and the city.

    Stayed in November 2022

  • Reviewed: April 18, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Great stay, very friendly staff and super comfortable room. Highly recommend!

    Stayed in April 2025

  • Reviewed: November 26, 2024

    3.0
    The dogs are a problem
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    Dogs from the lodge followed us out and around la serena, causing much distress for us. They were eventually attacked by other dogs and fled but we were right next to the fight, not cool. There are also many stray dogs on the way to the hostel, some quite aggressive. We also didn't have any hot water the entire time and there was often no staff to be found to attend to needs.

    Nice setting within the hotel.

    Stayed in November 2024

  • Reviewed: November 21, 2024

    2.0
    Not a great experience
    • Leisure trip
    • Couple
    • Cottage with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    From check in, we immediately noticed the staff were inattentive and not particularly friendly nor informative. Rooms were damp and dark, unlike shown in pictures with lots of light. Breakfast options were very limited and not very fresh. Place was hard to find and not very easy to get to and from town centre as the area around is also a bit unsafe. It is a shame as the accommodation has a great potential to be a great gateway with lots of green spaces, however it almost feels like the staff don't want you there.

    When I read the reviews and looked at the pictures provided by the hotel it's self I was very excited about my experience at an eco lodge as it looked like the type of experience that would stand out from the rest of the other properties around. The lodge sounded and looked welcoming with lots of big open spaces while providing a room with lots of light and clean, as for us the most important thing was to ensure we were staying in a clean room. The online communication had been very pleasant and efficient which led us to believe this would be the case once we arrived. Unfortunately, none of our expectations were met.

    Stayed in November 2024

  • Reviewed: October 28, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful property, comfortable and quiet room, helpful and friendly staff, cute dogs.

    Stayed in October 2024

  • Reviewed: January 13, 2024

    10
    100% recommend. We got more than expected. 100% worth it.
    • Leisure trip
    • Family with young children
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly, polite and well English speaking host. Absolute cleanness in the room. Highly comfortable bed. Lovely dogs in the property🫶 Fast internet and smart tv. Beautiful garden.

    Stayed in January 2024

  • Reviewed: October 30, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Quadruple Room with Garden View
    • Stayed 1 night

    Room needed more cleaning, as the surroundings hosts lots of insects and spiders that crawled into the room.

    Breakfast was delicious, well located at 15 minutes from bus station and 10 minutes from the beach. The isolated location was a relaxing experience.

    Stayed in October 2023

  • Reviewed: February 28, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Hermoso parque, super tranquilo. Cerca del mar y agradecer a Isabel por hospedarnos. Abrazo enorme.

    Stayed in February 2023

  • Reviewed: February 15, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Private External Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: February 9, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: October 10, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Triple Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2024

  • Reviewed: April 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2024

Showing 1 - 25

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