Although the hotel was generally nice, there is a bit of a photo magic - so I suggest adjusting your expectation accordingly. The breakfast is tasty, but the menu does not change much - so you may get "bored" if staying for several days.

The location is convenient in a busy but safe area, near a L1 metro station and good restaurants. Hotel staffs are very friendly, helpful and fluent in English. The room was spacious and the beds enormous, so we had a comfortable stay. The kids loved the heated pool.

Stayed in August 2025

Lighting was a bit weak at night.

Massive rooms. Clean and cozy.

Stayed in August 2025

Even though, I came prepared with a phone adapter, the only outlet that I could readily use to charge my phone was the one in the bathroom. Other than that, everything else was fine.

I felt safe staying at this hotel. The staff was courteous, and went out of their way to make me feel comfortable. I didn't use the gym, but their breakfast offering was ample and plentiful.

Stayed in June 2025

Nice spacious hotel.

The hotel is old but very well maintained. Room was nice and big with two double beds I was over charged for two bottles of water and and beer that I drunk from the room fridge but I was surprised and I returned to the hotel to pick up our luggage that was stored there and the hotel manager handled me the money that I was overcharged with an apology. Thanks for the honesty.

Stayed in July 2025

The air-conditioner did not work properly and we suffered the first night. The following morning, a cold front swept through Santiago and the temperatures dropped to the point of not needing a/c. Breakfast with emphasis on cookies and cakes.

The location was wonderful. Walking distance to most everything, and convenient to the Santiago Metro system which goes everywhere. The well-appointed room was large, quiet and comfortable. Breakfast buffet, mostly typical of S. America.

Stayed in April 2025

the cleaning of the room and the amenities

location

Stayed in May 2025

Good clean hotel with large rooms and excellent location for food and entertainment

Stayed in May 2025

Breakfast, hotel is very old and needs an upgrade in the rooms

Location, close to metro and restaurants

Stayed in May 2025

The restaurant is not the best option to have dinner or lunch.

Stayed in April 2025

Everything

Stayed in May 2025

the unit furniture is a bit old

great service.

Stayed in April 2025

It was all good.

Great staff, great breakfast, good location, luggage storage was very helpful.

Stayed in April 2025

Unfortunately, our room was on the ground floor next to the door leading to the garage elevators, so it was very noisy early in the mornings and late at night, as the door is not insulated. That was the only downside of the hotel, I doubt rooms in the upper floors would have had this issue.

Breakfast was good, with a great variety. The room was spacious and clean. The staff was very friendly and accommodating. The location was excellent, close to many bars, restaurants, and shopping malls. The garage service was excellent as well. We liked the swimming pool and the gym.

Stayed in April 2025

Swimming pool's water is not warmed, so it might not be suitable for very cold winter days.

Great location, very spacious and comfy room, good breakfast, very helpful staff, restaurant open for long hours.

Stayed in April 2025

Very comfortable hotel with excellent breakfast and very helpful staff.

Stayed in March 2025

Spacious room with comfortable beds. Located close to many restaurants. Staff was friendly and provided breakfast to go for our early tour. Recommended.

Stayed in March 2025

Nothing all good staff excellent

Excellent stay

Stayed in March 2025

Everything was perfect, the staff was very accommodating perfect for business trips. easy access and safe area. the breakfast was complete, a lot of food. totally recommended.

Stayed in March 2025

In my first room (304) the shower water would leak all over the floor. I told reception about this, so they know it needs fixing. The noise from the main halls and outside can get loud if you're staying at the front of the building. It didn't bother me too much, but can see how it could be annoying for some.

The location is excellent. Shops and transport links all very close-by. The staff were very friendly and helpful. The two rooms I stayed in were both spacious and very comfortable. Breakfast was good.

Stayed in March 2025

WIFI was slow and dropped out often.

Clean and close to lots of restaurants and the city centre. Very comfortable.

Stayed in February 2025

Great stay! Love the staff and breakfast! The location is great and convincing!

Stayed in February 2025

The shower is good, but the water will leak out onto the floor. Maybe a closed shower would be better.

It was a great location and great place to stay. Always ask for a room with better wifi. I’ve stayed in a lower unit the wifi was not so strong. Then I changed to a higher unit, the wifi is good! The place is a bit outdated but it’s clean so I had a good stay. Breakfast was really good!

Stayed in February 2025

Wifi was not very fast, and staff had limited English language knowledge. But they made a lot of effort to understand us and to make themselves understandable.

The hotel had a great location. La Providencia is a great area to stay in Santiago. There were plenty of options within walking distance. Staff were very friendly. Breakfast was nice and tasty. Rooms were big and clean. Can definitely recommend staying here!

Stayed in February 2025

toilette has not bidet

Stayed in February 2025