Reviews of MR Hotel Providencia (ex Hotel Neruda) 4 stars

The location is convenient in a busy but safe area, near a L1 metro station and good restaurants. Hotel staffs are very friendly, helpful and fluent in English. The room was spacious and the beds enormous, so we had a comfortable stay. The kids loved the heated pool.

Although the hotel was generally nice, there is a bit of a photo magic - so I suggest adjusting your expectation accordingly. The breakfast is tasty, but the menu does not change much - so you may get "bored" if staying for several days.

Massive rooms. Clean and cozy.

Lighting was a bit weak at night.

I felt safe staying at this hotel. The staff was courteous, and went out of their way to make me feel comfortable. I didn't use the gym, but their breakfast offering was ample and plentiful.

Even though, I came prepared with a phone adapter, the only outlet that I could readily use to charge my phone was the one in the bathroom. Other than that, everything else was fine.

The hotel is old but very well maintained. Room was nice and big with two double beds I was over charged for two bottles of water and and beer that I drunk from the room fridge but I was surprised and I returned to the hotel to pick up our luggage that was stored there and the hotel manager handled me the money that I was overcharged with an apology. Thanks for the honesty.

Nice spacious hotel.

The location was wonderful. Walking distance to most everything, and convenient to the Santiago Metro system which goes everywhere. The well-appointed room was large, quiet and comfortable. Breakfast buffet, mostly typical of S. America.

The air-conditioner did not work properly and we suffered the first night. The following morning, a cold front swept through Santiago and the temperatures dropped to the point of not needing a/c. Breakfast with emphasis on cookies and cakes.

location

the cleaning of the room and the amenities

Good clean hotel with large rooms and excellent location for food and entertainment

Location, close to metro and restaurants

Breakfast, hotel is very old and needs an upgrade in the rooms

The restaurant is not the best option to have dinner or lunch.

El profesionalismo del personal.

Everything

great service.

the unit furniture is a bit old

Great staff, great breakfast, good location, luggage storage was very helpful.

It was all good.

Breakfast was good, with a great variety. The room was spacious and clean. The staff was very friendly and accommodating. The location was excellent, close to many bars, restaurants, and shopping malls. The garage service was excellent as well. We liked the swimming pool and the gym.

Unfortunately, our room was on the ground floor next to the door leading to the garage elevators, so it was very noisy early in the mornings and late at night, as the door is not insulated. That was the only downside of the hotel, I doubt rooms in the upper floors would have had this issue.