Reviews of NH Ciudad de Santiago 4 stars
Condell, 40, Providencia, 1100000 Santiago, Chile
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewVery clean
The staff is not friendly or helpful at all.
Dear Jakub, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Best regards, NH Ciudad de Santiago Staff
Dear Jakub, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Be… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGood breakfast, nice sized room, location is near a major road hence high pollution, air conditioning and windows can’t be opened
Air pollution in the area, windows cannot be opened
Dear Kim, We appreciate the time you took to send us your feedback on your experience at our hotel. Looking forward to welcome you again on your visits to Santiago. Best regards, NH Ciudad de Santiago Staff
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in May 2025
Verified reviewNice hotel, with comfortable beds and big rooms.
The location is a bit tricky at night especially if you plan to use public transportation to move around town.
Dear valued guest, Your kind words regarding the comfort and spaciousness of our rooms are greatly appreciated. It's our goal to offer our guests a cozy environment that feels like home. As for the location, it's regrettable to hear about the difficulties you experienced during night-time travel. While we strive to provide an ideal setting, we understand that each guest's needs can vary. Your observations offer a unique perspective that will certainly benefit other guests. Thank you for choosing our hotel for your stay. We hope to have the pleasure of welcoming you again in the future. MILENA TANG Director NH Ciudad de Santiago
Dear valued guest, Your kind words regarding the comfort and spaciousness of our rooms are greatly appreciated. It's our goal to offer our guests a cozy environment that feels like home. As for the location, it's regrettable to hear about… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewBreakfast was ok.
Lobby looked and felt very old. The breakfast area was crowded and the food was just ok.
Dear Michael, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Best regards, NH Ciudad de Santiago Staff
Dear Michael, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. … Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewLocation.
Pillow and breakfast.
Dear Anderson, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Best regards, NH Ciudad de Santiago Staff
Dear Anderson, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. … Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewExcellent location. Clean and spacious room. Breakfast was very good, an unexpected bonus.
Dear Emily, We appreciate the time you took to send us your feedback on your experience at our hotel. Looking forward to welcome you again on your visits to Santiago. Best regards, NH Ciudad de Santiago Staff
Reviewed: 6 June 2025 · Stayed in April 2025
Verified reviewReally comfortable room, absolutely loved the location in easy walking distance to Barrio Italia with lots of excellent restaurants and bars !
Dear Laura, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Best regards, NH Ciudad de Santiago Staff
Dear Laura, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Be… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThe breakfast is one the best I've ever tried. A log of options to choose from and everything was excellent. The beds are very comfortable and the room with a lot of space.
The soap gel, shampoo and conditioner were the worst. Soap gel is uncomfortable and that was not a good quality, same for shampoo and conditioner. For sure not at the level the hotel deserves. The parking space was a little too tight. Cars are bigger every day so the spaces should accommodate accordingly
Dear Juan Pablo, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Best regards, NH Ciudad de Santiago Staff
Dear Juan Pablo, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago… Show more
Reviewed: 2 June 2025 · Stayed in April 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewBreakfast, big room, nice bed
It was not possible to regulate the air conditioning, it was so cold at the room during all stay. Also it was a leakage from the window to the floor of the room. Also my room was just under the gym and everyday at 6 AM someone was on the gym making unbearable noises (weights falling on the floor or something similar). Impossible to sleep!
Dear Roberto, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Best regards, NH Ciudad de Santiago Staff
Dear Roberto, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. … Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewGood location
Room was average, A/C didn't work (couldn't regulate temperature), some lights did't work.
Dear Allen, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Best regards, NH Ciudad de Santiago Staff
Dear Allen, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Be… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe room was big and comfortable. They didn't replace some things that ran out during the week, such as a box of tissues, tea.
Breakfast should be better. During all the week the food was always the same. The room was cleaned well.
Dear Jair, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Best regards, NH Ciudad de Santiago Staff
Dear Jair, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Bes… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewThe rooms are very large and loved the seating area as well.
Breakfast felt very chaotic and buffet wasn’t always replenished. Staff seemed quite inexperienced at the bar and some of the reception staff really were miserable!
Dear Guest, It's delightful to hear that you enjoyed the spaciousness of our rooms and the seating area. We take pride in providing comfortable accommodations for our guests. However, we regret to hear about your experience during breakfast and the perceived lack of professionalism at the bar and reception. We hold ourselves to a high standard of service, and it appears we fell short during your visit. Your remarks offer valuable insight into areas where we can improve. We hope to have another opportunity to serve you better in the future. Please accept our deepest apologies and know that we value your feedback greatly. Best regards. MILENA TANG Director NH Ciudad de Santiago
Dear Guest, It's delightful to hear that you enjoyed the spaciousness of our rooms and the seating area. We take pride in providing comfortable accommodations for our guests. However, we regret to hear about your experience during breakfa… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in April 2025
Verified reviewThe room was small but perfectly fine. The bed was good and comfy. Wifi was great.
Breakfast was advertised as 5am to 10am. I had to go to the airport early for a flight (6amish). I was under the impression that breakfast would be served. However, the breakfast at 5am was a few bits of fruit, unedible pastries and some mediocre coffee. One of the reasons I stayed was breakfast was early, when I saw that I was extremely disappointed to not get what was promised.
Dear guest, It's pleasing to hear your accommodations were comfortable and the WiFi connection met your expectations. We strive to ensure our rooms, no matter their size, are well-equipped and relaxing for our guests. However, we regret to hear that your breakfast experience did not live up to your expectations. Our team is dedicated to providing a variety of quality options for our early risers and it seems we fell short during your stay. We sincerely apologize if this caused any inconvenience to your morning travel plans. We appreciate your feedback as it helps us focus on areas of improvement. Our aim is to provide an excellent experience for our guests, and it's clear we have room to better meet that standard. Thank you for choosing our hotel for your stay. We hope to have the opportunity to welcome you back in the future. Sincerely, Your AI Review Reply Assistant MILENA TANG Director NH Ciudad de Santiago
Dear guest, It's pleasing to hear your accommodations were comfortable and the WiFi connection met your expectations. We strive to ensure our rooms, no matter their size, are well-equipped and relaxing for our guests. However, we regret t… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewGood location and quiet from The traffic
The check in staff and door staff were incompetent and rude , they made it’s difficult to check in when it should have taken 5 minutes .. I would suggest staying at Hotel Luciano K, closer to great bars and the staff were amazing
Dear Carlo, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Best regards, NH Ciudad de Santiago Staff
Dear Carlo, We appreciate the time you took to send us your feedback on your experience at our hotel. We will work on the details mentioned to further improve our service. Looking forward to welcome you again on your visits to Santiago. Be… Show more