Reviews of NOI Vitacura 5 stars
Av. Nueva Costanera 3736, Vitacura, 7630428 Santiago, Chile
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation
The rooms need upgrade. Had a bath, but could not shower, was not advised about this ..
Dear Ms. Paris, Thank you for your comments about your experience during your recent stay at our hotel. Our guests' comments are very important to us, both positive ones and those that tell us if something is not working well. Sincerely, Andrea Loyola - Guest Relations.
Dear Ms. Paris, Thank you for your comments about your experience during your recent stay at our hotel. Our guests' comments are very important to us, both positive ones and those that tell us if something is not working well. Sincerely… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in April 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewThe location feels super safe (and was recommended as such by our Chilean friend). It's a quiet and upmarket area of Santiago. International and local shops are a 4 min walk nearby, including a shopping centre. It's only a 20min drive from SCL airport (we booked a return taxi via Booking.com for £25 e/w), although Ubers are available for £30-40 ish return). The roof-top bar/restaurant is cool, although being a Monday in May it was chilly and very quiet. We managed to get a light bite (empanadas and gyozas (okay)) on our arrival late on Monday. Breakfast buffet in the lower ground restaurant is okay, well-stocked, hot and old options. Wi-Fi in our room was good, free and reasonable fast with an Wi-Fi AP in our room. Our room (803) featured a hot tub on the balcony (although we didn't use it) and it was very spacious. A separate large bath and shower were also welcomed. There was a great high-end sushi/Peruvian restaurant right next door (Osaka). £85 for 2 people, quite a lot of food, drinks and tip. It was quite busy for a Monday in May too! We walked for 1 3/4 hours to the centre via Bellavista (don't recommend as it was along a busy highway).
Bed bugs! My wife and I were bitten extensively. The bed appeared clean, but with it being May there weren't mosquitoes about. The room and hotel felt quite dated, and more suited for business-trips than a leisure trip (two desks in our room, conference rooms in the basement). The room safe didn't work. The aircon in the room was very noisy, ineffective (couldn't cool the room in May late autumn!) and a very old system. The aircon in the corridors was very very noisy outside our room. It's billed as a 5* hotel, and I guess the amenities are what score this, not the style or quality. The spa floor and our bathroom floors were extremely slippery. Polished marble is not a great idea for a wet environment! If travelling for leisure, most museums and sightseeing options are closed on Mondays! Check before travel. Smog. The city was very polluted. Going up the San Cristóbal Hill revealed a thick green/brown polluted haze across the city. The surrounding mountains and season I am told help contribute this.
Dear Mr. Skipsey Thank you for taking the time to share your experience in such detail. We are glad to know that you enjoyed our location in a quiet and safe area, close to several places to enjoy. We are also pleased that you appreciated the amenities in your room and the variety of food we have at breakfast. We deeply regret the inconveniences you experienced, especially the bed bugs in your room and the condition of some of the facilities. We want to assure you that we are taking stricter preventive measures to avoid situations like these from recurring, including improvements in air conditioning, maintenance and safety in wet areas. We appreciate your comments, which help us to improve on a daily basis. We hope to have the opportunity to welcome you again and provide you with a better experience. Best Regards; Mayerling Barrios Guest Relations Executive.
Dear Mr. Skipsey Thank you for taking the time to share your experience in such detail. We are glad to know that you enjoyed our location in a quiet and safe area, close to several places to enjoy. We are also pleased that you appreciated … Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewThe location, the design of the hotel and room size
It needs some renovation and more emphasis on quality service to really be a 5 stars hotel
Dear Mr. Janson, Thank you for taking the time to share your feedback regarding your recent stay with us. We’re delighted to hear that you appreciated our location, as well as the hotel’s design and the spaciousness of our rooms, which met your expectations. At the same time, your comments regarding service and maintenance have been noted for internal review and future improvement. Your perspective is incredibly important to us, and we hope to have the opportunity to welcome you back in the future, offering you an experience aligned with the high standards of excellence to which we are committed. Kind regards, Francisca Gormaz Guest Relations Executive
Dear Mr. Janson, Thank you for taking the time to share your feedback regarding your recent stay with us. We’re delighted to hear that you appreciated our location, as well as the hotel’s design and the spaciousness of our rooms, which met… Show more
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewFor me, the best is location. The hotel is nearby ECLAC, that is the place when I had my meeting. But also from restaurants and other locations that are part of my trip to Santiago.
For this time, I don´t have anything to say about something that dislike me in this time of my stay at the hotel. I received a good treatment, as usual.
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewLocation is perfect and breakfast is very good.
The hotel looks dated. Bathroom shows signs of age. Also both bath and shower were clogged. The spa facilities also could use a renovation. Looks like it had better years. And for me having the sink outside the toilet is just annoying.
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewThe staff were very helpful Could not expect more
Nothing to complain
Dear Mr. Kanavathy, Thank you very much for taking the time to complete our online survey about your recent stay with us. We are truly delighted to know that your experience was positive and that the service provided by our team met your expectations. It is always a pleasure to know that our efforts contributed to your memorable visit. We will share your recognition with our staff. Feedback like yours inspires us to continue improving and delivering exceptional experiences to all our guests. We sincerely hope to have the privilege of welcoming you back in the near future. Kind regards, Francisca Gormaz Guest Relations Executive
Dear Mr. Kanavathy, Thank you very much for taking the time to complete our online survey about your recent stay with us. We are truly delighted to know that your experience was positive and that the service provided by our team met your … Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewGreat staff and great breakfast
Spa was a bit disappointing as pool was cold
Dear Ms. María, Thank you very much for taking the time to complete our survey and share your comments with us. We are delighted to hear that you enjoyed our breakfast and the service provided by our staff. And We’re truly sorry that the spa experience did not fully meet your expectations, particularly regarding the temperature of our indoor pool. Your feedback is extremely valuable to us, as it not only motivates our team to continue delivering excellent service, but also helps us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide you with an even more enjoyable experience. Kind regards, Francisca Gormaz Guest Relations Executive
Dear Ms. María, Thank you very much for taking the time to complete our survey and share your comments with us. We are delighted to hear that you enjoyed our breakfast and the service provided by our staff. And We’re truly sorry that the s… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewNecesito conectar con un manager
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewlocation
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewExcellent breakfast, friendly English speaking staff, good rooftop restaurant, nearby shopping centre.
Safe is too small for a laptop. The safe was locked on arrival and I asked twice for it to be unlocked and was assured it would be, but it wasn't. Room was unusual layout, and was 'tired', i.e. ready for a refurb.
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewOverall we enjoyed our stay. Our room was on the side of the restaurants and bars so there was filtered crowd and music noise until midnight each night. Not ideal when we had to get up at 1.30am for a 5.15am flight. We had some express laundry done which was not delivered by 9pm when we went to bed. It was hanging on our door when we checked out.
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 February 2025 · Stayed in December 2024
Verified reviewlocation
staff
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewFor me, the location is the most important thing for me. I like that the hotel is near by ECLAC, the place of my meetings and different restaurants and stores. Also, I like a lot the Tramonto Restaurant on the 9th floor.
In this visit, on thing that I don´t like was that they are making improvement to the breakfast room, so they have to use the 9th floor to provide it. It was a little uncomfortable the first day, but them they managed well.
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewLocation, rooftop pool bar, spacious rooms, great breakfast, free parking
Generally loved the place and went back to stay on our return to Santiago. Staff are lovely and helpful. Service can sometimes be slightly slow at rooftop pool bar.
Reviewed: 25 January 2025 · Stayed in January 2025
Verified review